[Inactive] Hijackthis Log file for my computer

  • 1 Replies
  • 990 Views
*

Offline itsrajeshkr

  • Bronze Member
  • 1
[Inactive] Hijackthis Log file for my computer
« on: January 20, 2009, 05:16:46 AM »
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:34:30 PM, on 1/20/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Drivers\trcboot.exe
C:\Program Files\IBM\Personal Communications\PCS_AGNT.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\IBM\Mobility Client\artstartsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\C4ebreg\c4ebreg.exe
c:\sdwork\issimsvc.exe
C:\IBM\WMQ\bin\amqsvc.exe
C:\notes\ntmulti.exe
C:\Program Files\AT&T Network Client\NetCfgSv.EXE
C:\IBM\WMQ\bin\amqmsrvn.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\System32\TPHDEXLG.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\Drivers\ldlcserv.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\IBM\Personal Communications\tpam.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\WINDOWS\system32\TpShocks.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\IBM\My Help\plugins\com.ibm.myhelp.common_1.3.14\pmonmh.exe
C:\Program Files\C4ebreg\isamtray.exe
C:\WINDOWS\system\lsas.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
C:\IBM\WMQ\bin\amqmtbrn.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\IBM\My Help\MyHelp.exe
C:\Program Files\IBM\My Help\jre\bin\myhelpw.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.productivity.tools.base.app.win32_3.0.1.20080529-0018\soffice.exe
C:\Program Files\IBM\Sametime Connect\sametime.exe
C:\PROGRA~1\IBM\SAMETI~1\jre\bin\sametime75.exe
C:\notes\NLNOTES.EXE
C:\notes\ntaskldr.EXE
C:\notes\nxpcdmn.EXE
C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\_jvm\jre\bin\java.exe
C:\Program Files\Security Task Manager\TaskMan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://w3.ibm.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://w3.ibm.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://w3.ibm.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\IBM\Java50\jre\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ISAM SMT Service] "C:\Program Files\C4ebreg\isamsmt.exe"
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [Tpam.exe] "C:\Program Files\IBM\Personal Communications\tpam.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
O4 - HKLM\..\Run: [ACWLIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TPFNF7] C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe /r
O4 - HKLM\..\Run: [TPHOTKEY] C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [MyHelpService] C:\Program Files\IBM\My Help\workspace\service\delayStart.exe
O4 - HKLM\..\Run: [pmonmh] C:\Program Files\IBM\My Help\workspace\..\plugins\com.ibm.myhelp.common_1.3.14/pmonmh.exe
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Thinkvantage Fingerprint Software\launcher.exe" /startup
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [C4EBReg] "C:\Program Files\C4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [Isamtray] "C:\Program Files\C4ebreg\isamtray.exe"
O4 - HKLM\..\Run: [Windows Logistics] C:\WINDOWS\system\lsas.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SODCPreLoad] C:\Program Files\IBM\Lotus\Symphony\framework\shared\eclipse\plugins\com.ibm.productivity.tools.base.app.win32_3.0.1.20080529-0018\preload.exe C:\PROGRA~1\IBM\Lotus\Symphony\data\.sodc\
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network Client\NetSP.exe" -show
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: WebSphere MQ Task Bar.lnk = C:\IBM\WMQ\bin\amqmtbrn.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java50\jre\bin\ssv.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java50\jre\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [JAVA_IBM] Java (IBM)
O14 - IERESET.INF: START_PAGE_URL=http://w3.ibm.com
O16 - DPF: {1ACECAFE-0015-0000-0000-ABCDEFFEDCBA} (Java2 Runtime Environment 1.5.0) - http://
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1189037145890
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1194968075000
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java2 Runtime Environment 1.5.0) - http://
O16 - DPF: {9519B2A2-6592-4E41-8290-D0298459270C} (LNWebAssist Class) - http://w3.ibm.com/bluepages/scripts/lnwebassist.cab
O16 - DPF: {A4B28810-11A2-4956-82D1-B2DCBA4B2AFD} (gpwsx.plugin) - http://w3.ibm.com/tools/print/plugin/gpwsx.cab
O16 - DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} (Java2 Runtime Environment 1.5.0) - http://
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = IBM.COM
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = IBM.COM
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Lenovo  - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo  - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: AppnNode - IBM Corporation - C:\WINDOWS\system32\Drivers\appnnode.exe
O23 - Service: Mobility Client (ArtourService) - Unknown owner - C:\Program Files\IBM\Mobility Client\artsvc.exe
O23 - Service: IBM Mobility Client Start Utility (artstartsvc) - Unknown owner - C:\Program Files\IBM\Mobility Client\artstartsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DB2 JDBC Applet Server (DB2JDS) - International Business Machines Corporation - C:\Program Files\IBM\SQLLIB\BIN\db2jds.exe
O23 - Service: DB2 Security Server (DB2NTSECSERVER) - International Business Machines Corporation - C:\Program Files\IBM\SQLLIB\BIN\db2sec.exe
O23 - Service: IBM DCD Standard Client (DCDClient-ISSI) (DCDClient-ISSI) - Unknown owner - C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: ISAM SMT Service (ISAMsmt) - Unknown owner - C:\Program Files\C4ebreg\isamsmt.exe (file missing)
O23 - Service: IBM Standard Asset Manager Service (ISAMSvc) - IBM Corp. - C:\Program Files\C4ebreg\c4ebreg.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Corp. - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: IBM Enterprise Extender (ldlcserv) - IBM Corporation - C:\WINDOWS\system32\Drivers\ldlcserv.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: IBM MQSeries (MQSeriesServices) - IBM Corporation - C:\IBM\WMQ\bin\amqsvc.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\notes\ntmulti.exe
O23 - Service: My Help (MyHelp) - Unknown owner - C:\Program Files\IBM\My Help\plugins\com.ibm.myhelp.installer\service\MyHelpService.exe (file missing)
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\Program Files\AT&T Network Client\NetCfgSv.EXE
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: IBM Trace Facility (TrcBoot) - IBM Corporation - C:\WINDOWS\system32\Drivers\trcboot.exe

--
End of file - 15226 bytes
« Last Edit: January 24, 2009, 11:11:02 PM by mrrockford »

*

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • 27191
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Hijackthis Log file for my computer
« Reply #1 on: January 20, 2009, 11:38:43 AM »
Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Now onto trying to fix your computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    MBAM will automatically start and you will be asked to update the program before performing a scan.
    • If an update is found, the program will automatically update itself.
    • Press the OK button to close that box and continue.
    • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
    On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box and continue with the removal process.
    Back at the main Scanner screen:
    • Click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad.
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply and exit MBAM.
    Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

    Download SDFix and save it to your Desktop.

    Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix)

    Please then reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
    • Instead of Windows loading as normal, the Advanced Options Menu should appear;
    • Select the first option, to run Windows in Safe Mode, then press Enter.
         
    • Choose your usual account.
    • Open the extracted SDFix folder and double click RunThis.bat to start the script.
         
    • Type Y to begin the cleanup process.
         
    • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
         
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
          (Report.txt will also be copied to Clipboard ready for posting back on the forum).
         
    • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
    So in the next post you will have three logs to post back up, Malwarebytes' Anti-Malware log, SDFix log, and hijackthis log.

    Former Consumer Security MVP
    2011-2014

    If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!