[Inactive]Having problems with printer and system just now running right.

  • 2 Replies
  • 1034 Views
*

Offline summer990

  • Silver Member
  • 598
Hi, 
     I seem to not be able to get my printer to print for some reason all of a sudden.  I've scanned my system with ad aware and Dr Web Cure it.  didn't have any luck.  I'll run a hijack log.  Please check.  Thanks.

 Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:04:28 AM, on 1/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\QuickTime\QTTask.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBBPSWX.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxbbpswx.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\lxbbpswx.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxbbpswx.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\lxbbpswx.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\lxbbpswx.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\lxbbpswx.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\lxbbpswx.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O9 - Extra button: PrivateNet Bar - {08AEF43E-74D8-42de-8E8C-554271CD5FED} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PrivateNet Bar - {08AEF43E-74D8-42de-8E8C-554271CD5FED} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: start - (no CLSID) - (no file)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\SYSTEM32\YPCSER~1.EXE
O24 - Desktop Component 0: (no name) - http://www.microsoft.com/windows/windowsmedia/WwmShell/images/Wave_3rdLvl_short.gif
O24 - Desktop Component 1: (no name) - http://www.liquorcontrol.ohio.gov/greybgrnd01.jpg

--
End of file - 8014 bytes

Just not running right.


Also I keep getting ZoneAlarm notices for updates when I hit continue all I get is a blank screen which I have to close out.  Thanks

Summer990
« Last Edit: February 01, 2009, 09:17:45 PM by 1972vet »

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Have you answered ZoneAlarm inappropriately regarding access by your printer? Has the issue begun recently and do you recall receiving some question from ZoneAlarm regarding your printer? If so, it may be that your firewall has some blame in the matter...

You have Avast and YOP both running. You only need one of those. I would recommend keeping Avast and unloading the YOP. Additionally, it appears that an old Symantec product didn't uninstall properly. Remove a failed Symantec installation or damaged product using their Removal Tool.

Your version of Java is out of date and causes a slight security risk. Please follow these steps to remove older version Java components:
  • Close any open programs you may have running, especially your web browser.
  • Click Start-->Control Panel-->Add or Remove Programs.
  • Click once on any item having Java Runtime Environment in it's name then click the "Remove" button.
Not every version of Java will begin with "Java" so be sure to read each entry in the list.
Repeat the third step above as many times as necessary to remove all versions of Java.

***NOTE***
If you are asked to reboot at any point during the uninstallations, please do so. Then go back to Add/Remove and continue with the rest of the removals...when finished uninstalling all of them, reboot the computer.

  • Navigate to and delete: C:\Program Files\Java<--the Java folder indicated in Bold Red Text (if found)
  • Then go to this page. Scroll down to the first download link, "Java SE Runtime Environment (JRE) 6 Update 11" and click the "Download" button to the right. Select the platform for "Windows".
  • Check the box that says: "I agree to the Java SE Runtime Environment # License Agreement", then click Continue...The page will refresh
Then, click on the link to download Windows Offline Installation. Save it to your desktop.
Now, from your desktop, double-click on the executable to install the newest version.

You have quite a few instances of your Printer running. When did you reboot last?...regardless, after installing the latest Java, you should reboot anyway.

Lastly, if you created these two Desktop components then that's fine...but if you did not, then run HijackThis again and check the box next to these:
O24 - Desktop Component 0: (no name) - http://www.microsoft.com/windows/windowsmedia/WwmShell/images/Wave_3rdLvl_short.gif
O24 - Desktop Component 1: (no name) - http://www.liquorcontrol.ohio.gov/greybgrnd01.jpg


Close all windows except for HijackThis, then click the Fix Checked button. Reboot. Please post back a fresh HijackThis log and advise how the system behaves for you now. Thanks!
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Due to the lack of feedback this Topic is closed to prevent others
from posting here. If you need this topic reopened, please send a
Private Message to any one of the moderating team members. Please
include a link to this thread with your request. This applies only
to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for
this machine only. Do not apply the instructions from this thread to
your own machine. Please start a new thread describing your issue
and someone will be along to assist you.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven