Author Topic: [Resolved] Applications runs slow, Firefox behaves slow!  (Read 2161 times)

Offline computer tech

  • Bronze Member
  • Posts: 10
[Resolved] Applications runs slow, Firefox behaves slow!
« on: June 14, 2015, 11:46:37 PM »
Hello,
Have a nice day!
My pc's applications runs slow. Even control panel and command prompt open slowly. If i try to open twice then it opens the 2 windows after few seconds.. and also when i shut down none of the application is opened on the background but it shows "waiting for the background programs to close" like that!
Also i have wordweb the dictionary and Team viewer i did not put it in startup program but everytime it runs in the background which i see in task manager then i end the process through it.. because of this my cpu usage and RAM usage is high in task manager.
Also when using chrome.. i open 2 tabs but in task manager it shows 5 tasks in chrome is this normal?
My DDS.txt log here..
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.16671
Run by Nasima at 16:22:01 on 2015-06-12
Microsoft Windows 7 Ultimate   6.1.7600.0.1252.1.1033.18.1937.544 [GMT 4:00]
.
AV: Symantec Endpoint Protection *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Symantec Endpoint Protection *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\Smc.exe
C:\Program Files (x86)\TeamViewer\TeamViewer.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\TeamViewer\tv_w32.exe
C:\Program Files (x86)\TeamViewer\tv_x64.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\DoScan.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\SavUI.exe
C:\Windows\system32\userinit.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.symantec.com/enterprise/security_response/index.jsp?inid=biz_SR_sep_V12_1_MR_0
mWinlogon: Userinit = C:\Windows\SysWOW64\userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\IPS\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [mknzqhltid] wscript.exe //B "C:\Users\Nasima\AppData\Local\Temp\mknzqhltid..vbs"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: SoftwareSASGeneration = dword:1
mPolicies-System: EnableSecureUIAPath = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: Interfaces\{DF904873-868F-4D5E-A55B-094A43D57B1E} : NameServer = 202.123.2.6,202.123.2.11
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Notify: SEP - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\WinLogoutNotifier.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-Run: [mknzqhltid] wscript.exe //B "C:\Users\Nasima\AppData\Local\Temp\mknzqhltid..vbs"
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Nasima\AppData\Roaming\Mozilla\Firefox\Profiles\6pu26u85.default-1433997071523\
FF - prefs.js: browser.startup.homepage - hxxps://www.google.mu/?gws_rd=cr,ssl&ei=coh6VdTYIOGP7Aa3voOIAg
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
.
============= SERVICES / DRIVERS ===============
.
R0 pwdrvio;pwdrvio;C:\Windows\System32\pwdrvio.sys [2015-4-17 19152]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\SEP\0C01029F\136B.105\x64\SymDS64.sys [2011-5-3 451192]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\SEP\0C01029F\136B.105\x64\SymEFA64.sys [2011-5-18 928888]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\BASHDefs\20150602.011\BHDrvx64.sys [2015-6-11 1639128]
R1 IDSVia64;IDSVia64;C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\IPSDefs\20150611.001\IDSviA64.sys [2015-6-12 671448]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\SEP\0C01029F\136B.105\x64\Ironx64.sys [2011-5-11 170104]
R1 SYMNETS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\SEP\0C01029F\136B.105\x64\symnets.sys [2011-4-21 386168]
R2 SepMasterService;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe [2011-6-15 137224]
R2 TeamViewer;TeamViewer 10;C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe [2015-4-2 5495056]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2015-6-3 145200]
R3 ISCT;Intel(R) Smart Connect Technology Device Driver;C:\Windows\System32\drivers\ISCTD64.sys [2015-3-17 46016]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2015-5-15 941272]
S2 HP LaserJet Service;HP LaserJet Service;C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe [2009-6-24 136704]
S3 athrusb;Atheros Wireless LAN USB device driver;C:\Windows\System32\drivers\athrxusb.sys [2008-7-29 1075712]
S3 pwdspio;pwdspio;C:\Windows\System32\pwdspio.sys [2015-4-17 12504]
S3 SyDvCtrl;SyDvCtrl;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\SyDvCtrl64.sys [2011-6-18 29664]
.
=============== Created Last 30 ================
.
2015-06-08 11:47:36   --------   d-----w-   C:\Windows\ERUNT
2015-06-02 04:09:18   --------   d-----w-   C:\Users\Nasima\Doctor Web
2015-05-28 10:28:05   74703   ----a-w-   C:\Windows\SysWow64\mfc45.dat
2015-05-18 07:10:41   254464   ----a-w-   C:\Windows\SysWow64\msvcrt2x.dll
2015-05-16 06:50:41   --------   d-----w-   C:\Users\Nasima\AppData\Roaming\WordWeb
2015-05-15 11:04:40   176128   ----a-w-   C:\Windows\SysWow64\JpgView.ocx
2015-05-15 11:04:39   61440   ----a-w-   C:\Windows\SysWow64\W32N50.dll
2015-05-15 11:04:39   53248   ----a-w-   C:\Windows\SysWow64\MFC42LOC.DLL
2015-05-15 11:04:39   40828   ----a-w-   C:\Windows\SysWow64\SYNCOR11.DLL
2015-05-15 11:04:39   16292   ----a-w-   C:\Windows\SysWow64\PCANDIS5.SYS
2015-05-15 11:04:39   12288   ----a-w-   C:\Windows\SysWow64\NETRAP.DLL
2015-05-15 11:04:39   11536   ----a-w-   C:\Windows\SysWow64\INDICDLL.dll
2015-05-15 09:39:17   941272   ----a-w-   C:\Windows\System32\drivers\Rt64win7.sys
2015-05-15 09:39:17   73800   ----a-w-   C:\Windows\System32\RtNicProp64.dll
.
==================== Find3M  ====================
.
2015-04-21 08:37:40   6656   ----a-w-   C:\Windows\System32\lpcio.dll
2015-03-28 06:42:34   174200   ----a-w-   C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2015-03-28 06:41:47   58288   ----a-w-   C:\Windows\SysWow64\snacnp.dll
2015-03-28 06:41:47   58288   ----a-w-   C:\Windows\System32\snacnp.dll
2015-03-28 06:41:47   513456   ----a-w-   C:\Windows\System32\sysfer.dll
2015-03-28 06:41:47   42632   ----a-w-   C:\Windows\System32\drivers\WGX64.SYS
2015-03-28 06:41:47   374704   ----a-w-   C:\Windows\SysWow64\sysfer.dll
2015-03-28 06:41:47   287152   ----a-w-   C:\Windows\System32\SymVPN.dll
2015-03-28 06:41:47   147632   ----a-w-   C:\Windows\System32\drivers\SysPlant.sys
2015-03-28 06:41:47   11184   ----a-w-   C:\Windows\System32\sysferThunk.dll
2015-03-28 06:41:47   10672   ----a-w-   C:\Windows\SysWow64\sysferThunk.dll
2015-03-28 06:41:47   102832   ----a-w-   C:\Windows\SysWow64\FwsVpn.dll
.
============= FINISH: 16:22:27.55 ===============

My attach.txt log here...


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 3/17/2015 8:49:26 PM
System Uptime: 6/12/2015 4:20:35 PM (0 hours ago)
.
Motherboard: MSI |  | H61M-P20 (G3) (MS-7788)
Processor: Intel(R) Pentium(R) CPU G620 @ 2.60GHz | SOCKET 0 | 1586/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 28 GiB total, 5.629 GiB free.
D: is FIXED (NTFS) - 40 GiB total, 40.16 GiB free.
E: is FIXED (NTFS) - 6 GiB total, 2.931 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Reader 9
Google Chrome
Google Update Helper
hppLaserJetService
hppP1100P1560P1600SeriesLaserJetService
hppusgP1100P1560P1600Series
Intel(R) Processor Graphics
Intel(R) SDK for OpenCL - CPU Only Runtime Package
LiveUpdate 2.0 (Symantec Corporation)
MarketResearch
Microsoft .NET Framework 1.1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Mozilla Firefox 38.0.5 (x86 en-US)
Mozilla Maintenance Service
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Symantec Endpoint Protection
TeamViewer 10
UltraVNC 1.0.5
WordWeb
.
==== Event Viewer Messages From Past Week ========
.
6/12/2015 4:21:17 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  cdrom
6/12/2015 1:45:29 PM, Error: volsnap [36]  - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
.
==== End Of File ===========================
« Last Edit: June 15, 2015, 04:46:31 PM by negster22 »


Hardware Techie

Offline Hoov

  • Malware Removal Mentors
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  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
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Re: Applications runs slow, Firefox behaves slow!
« Reply #1 on: June 15, 2015, 09:17:13 AM »
Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.

Now onto trying to fix your computer.


Chome does open multiple tasks on its own, even with no webpages open. In windows 8.1 there are 7 chrome process's open. I am able to drop that to 5 if I turn off all the extensions in Chrome.

Now about the rest of your problem, it could be several things. I need you to run Ccleaner and Malwarebytes' Anti-Malware , instructions are below. Then I need you to run Speccy, instructions are at the bottom. Make sure to read the part about getting me the log. Do not attach it or post it here. Follow the instructions.

1.Download and scan with CCleaner
When you get to the website, there is a dark grey box on the left side with two tabs along the top. Inside this Dark Grey box is a light grey box. Below that light grey box is where the download links are at. The pay amount is for paid support.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:

    • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
    • Clean all the entries in the "Windows Explorer" section.
    • Clean all entries in the "System" section.
    • Clean all entries in the "Advanced" section.
    • Clean any others that you choose.


    In the Applications Tab
      • Clean all except cookies in the Firefox/Mozilla section if you use it.
      • Clean all in the Opera section if you use it.
      • Clean Sun Java in the Internet Section.
      • Clean any others that you choose.


      4. Click the "Run Cleaner" button.
      5. A pop up box will appear advising this process will permanently delete files from your system.
      6. Click "OK" and it will scan and clean your system.
      7. Click "exit" when done.

       
      MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
      • Make sure you are connected to the Internet.
      • Double-click to execute the installation. Accept the terms, and allow MBAM to install to the default location in your Program Files.
      • Please update the database by clicking on the Update Now button.


      • Following the update, click on the large green Scan Now button to begin the Threat Scan.

      Note: Optionally, you could have simply clicked Fix Now if it is displayed. That will automatically download updates and run a Threat Scan.
      If Malware or Potentially Unwanted Programs are found you will receive a Prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.
      • A window with an option to view the detailed log will appear. Click on View Detailed Log.

        • After viewing the results, please click on the Copy to Clipboard button > OK.
        • Return to our forum. Paste your log into your next reply.
      • Note: If you lose the Clipboard copy and need to retrieve the log again it can be found by opening Malwarebytes and clicking on History> Application Logs with the date of the scan. Simply double-click on that in order to see the options for Copying to Clipboard or to Export to a .txt file (Notepad). etc.. The .txt file can be saved and posted when you are ready.
      Please download and install Speccy. Once that is done, then start it up. Once it is done analyzing, click on File and then on Save Snapshot. Save the snapshot to your desktop and then right click on it and select Send To and then Compressed (Zipped) Folder. I will send you a PM on what to do with the file.
      « Last Edit: June 15, 2015, 02:51:00 PM by Hoov »

      Former Consumer Security MVP
      2011-2014

      If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

      Offline computer tech

      • Bronze Member
      • Posts: 10
      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #2 on: June 15, 2015, 11:26:15 PM »
       :ty for your reply and i am happy to hear you going to solve my problem.

      1) I did not go for any other fix as i know it is not recommended until i did not know anything about malware. i have only one antivirus symantec endpoint i run scan with that only, nothing else i did. other than i explained none other issues there.
      The image showed above is in c: program files is it needed?.. or i delete it?

      2) I use this forum only no other forums.

      3) ok sure.

      4) Thank you. sure.

      5) ok i stick with you until you say that my computer is clean.

      6) I did not use any encryption software for hard disk but i use hardware monitor and speccy before and i delete it long back.

      7) This is personal computer.
       After running all the programs i upload it..
      thanks for patience
      Regards
      Hardware Techie

      Offline computer tech

      • Bronze Member
      • Posts: 10
      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #3 on: June 16, 2015, 01:25:49 AM »
      Hello Hoov,

      I run ccleaner as you suggested.

      Here are my MBAM logs:

      Malwarebytes Anti-Malware
      www.malwarebytes.org

      Scan Date: 6/16/2015
      Scan Time: 11:01:57 AM
      Logfile: MBAM Result.txt
      Administrator: Yes

      Version: 2.01.6.1022
      Malware Database: v2015.06.16.02
      Rootkit Database: v2015.06.15.01
      License: Free
      Malware Protection: Disabled
      Malicious Website Protection: Disabled
      Self-protection: Disabled

      OS: Windows 7
      CPU: x64
      File System: NTFS
      User: Nasima

      Scan Type: Threat Scan
      Result: Completed
      Objects Scanned: 341390
      Time Elapsed: 9 min, 29 sec

      Memory: Enabled
      Startup: Enabled
      Filesystem: Enabled
      Archives: Enabled
      Rootkits: Disabled
      Heuristics: Enabled
      PUP: Enabled
      PUM: Enabled

      Processes: 0
      (No malicious items detected)

      Modules: 0
      (No malicious items detected)

      Registry Keys: 0
      (No malicious items detected)

      Registry Values: 0
      (No malicious items detected)

      Registry Data: 0
      (No malicious items detected)

      Folders: 0
      (No malicious items detected)

      Files: 0
      (No malicious items detected)

      Physical Sectors: 0
      (No malicious items detected)


      (end)

      As you suggested i upload the speccy file.

      Regards
      Hardware Techie

      Offline Hoov

      • Malware Removal Mentors
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      • Posts: 27056
      • Unwilling part owner of Gov't. Motors and Chrysler
        • Hoov's Personal Site
      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #4 on: June 16, 2015, 10:34:19 AM »
      You asked a question, The image showed above is in c: program files is it needed?.. or i delete it? I am not sure what you mean.

      But from Speccy and the scans you did, I have found out two things. First is you have a very small hard drive. But you don't seem to have a lot of software installed and over half of it is empty. Is this computer an internet appliance generally? If it is, then the hard drive is not the issue.

      The Second thing could be the issue. You have Windows 7 ultimate installed with only 2 Gig's of RAM installed. According to Microsoft this is the extreme bottom end needed for a 64 bit OS. You also have 3 other slots available for memory that are empty. This is one thing you can do to improve your performance. This can be a problem with memory hogs like Symantec Endpoint Protection. I am curious as to why you are using something like this on a personal computer.

      There is one more thing I need you to do. Reboot the computer, and let it start normally and don't start anything. Once it has completely started up, right click on the task bar and select task manager. Then look on the bottom edge of window and tell me what the percentage of CPU usage is and what the percentage of Physical memory is.

      Former Consumer Security MVP
      2011-2014

      If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

      Offline computer tech

      • Bronze Member
      • Posts: 10
      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #5 on: June 16, 2015, 11:10:05 PM »
      Did you able to see that image i attached at previous post?..  i ask you that the folders are require for the pc to work good or i need to delete that to recover some space?

      I use the pc mostly only for internet browsing. and 80 gb is enough for me. and also speccy reads i have 4 slots but my mobo has only 2 slots i just now check it i dont know why it reads the false one. my mobo model is msi ms-7788, and ram is 2gb.


      symantec i bought from my friend who gave me the installation cd so i thought that instead of buying free version of avg or avast it is better to have a original cd to scan better.

      my task manager shows 47% of RAM usage without any application open, but team viewer is often shows there even i did not open it or i did not put it in startup.

      Note: I use snipping tool to drag the task manager image it takes 2% higher which shows 49% but without that it shows 47% RAM usage
      Hardware Techie

      Offline Hoov

      • Malware Removal Mentors
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      • Posts: 27056
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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #6 on: June 17, 2015, 08:57:12 AM »
      I did not, and still do not see the first image that you tried posting. The only one I see is the image of the motherboard, and it is tiny.

      Not sure why Speccy says you have 4 slots if you only have 2. You mention TeamViewer, and I see you have UltraVNC installed. Do you use either one of them? UltraVNC does not appear to be running with windows, but if you don't use either of them, then uninstall them. If you are not using TeamViewer a lot but do use it, double click the icon in the system tray and open TeamViewer. Then click on Extra's and then on Options. Uncheck the box "Start TeamViewer with Windows". Then click OK and restart windows.

      What bothers me is the almost 50% CPU cycles on a machine that has been restarted but is otherwise idle. Try uninstalling the Symantec Endpoint protection and install Microsoft Security Essentials this is not where you will end up, but it will give us a baseline for your computer.

      Once it is installed and running, reboot your computer and test it out. Let me know how it is running.

      Former Consumer Security MVP
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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #7 on: June 17, 2015, 10:15:56 PM »
      compared to before , when i start the computer it opens within 2 minutes before that it takes 5 minutes to load the windows also the applications runs good!
      As soon i try to install MSE and uninstall the symantec!
      As VNC i use often than Teamviewer i do the options as you suggested!
      Thank you for your time!
      Regards!
       :ty
       :t problem solved
       :w2
      Hardware Techie

      Offline Hoov

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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #8 on: June 18, 2015, 11:02:06 AM »
      Microsoft Security Essentials may not be what you want. Whenever someone asks me what AntiVirus scanner to use, what I tell them is most of the mainstream scanners have a free version. Try all the free versions. Run them for a week or longer each, then uninstall it and install the next one. Once you have gone thru all the free versions, one or two of them should stand out in your mind as a "Fit". If its more than one, then test the free version for longer periods and see if one stands out above the other. Then you will have your virus scanner. Then you can give the paid for version a trial run. Again most of the mainstream versions have a trial period of around 15 days that you can use them.

      I do recommend staying away McAffee and Symantec. Both of them seem to have grown to large to be very useful, but some people still swear by them. 

      I also recommend that you stay away from optimizers. They generally want to go thru your registry and delete entries it thinks you should not need, and they also delete folders on your computer. Ccleaner does a good job of cleaning your various cache's which is basically all you need to "Clean" .


      Now  there are a few thing's you need to do to fully clean your system and keep it secure.


      Disable and Enable System Restore.
      I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
      For Vista use these instructions, Windows Vista Restore Guide
      For XP use these instructions, Windows XP System Restore Guide
      Reboot
      Re-enable system restore with instructions from tutorial above
      Create a System Restore Point
      Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

      Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

      Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
      Firefox.
      It is also worth trying Thunderbird for controlling spam in your e-mail.

      Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

      Run malware scannersMalwarebytes' Anti-Malware is the one I recommend.

      Always use a firewall.
      Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
       
      Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


      Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


       MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. Download version 2. It is not the download button, but just underneath it. It will monitor the software you have installed and let you know when something needs to be updated.

      Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

      Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

      We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
      PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

      Let us know if you have any more problems, either new or old.
      Have a good time surfing the net, but stay safe.
      If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

      Former Consumer Security MVP
      2011-2014

      If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #9 on: June 18, 2015, 10:29:13 PM »
      Thank you Hoov!
      Very Useful tips! keep it in mind!
      Regards
      Hardware Techie

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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #10 on: June 22, 2015, 10:20:00 PM »
      Mark as solved! :b
       :ty
      Hardware Techie

      Offline Hoov

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      Re: [In Progress] Applications runs slow, Firefox behaves slow!
      « Reply #11 on: June 23, 2015, 08:01:27 AM »
      You are welcome.

      Former Consumer Security MVP
      2011-2014

      If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

       

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