Author Topic: [Resolved] A/V Scans hanging up  (Read 8636 times)

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #30 on: September 06, 2015, 09:51:06 AM »
Yep. If you are wondering why the third party link, it is easier to find than the link to the package, and I was feeling particularly tired this morning.

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Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #31 on: September 06, 2015, 10:01:31 AM »
Installed Microsoft Fix It.  Not connected to the internet it opens to a page that says server cannot be found.  Connectd to the internet, it opens to https://support.microsoft.com/en-us.  Is there another way for me to uninstall MSE?  .... Came back to add that it looks like MSE is not functioning, so perhaps it was uninstalled.  Will try the reinstall now.
« Last Edit: September 06, 2015, 10:11:15 AM by PGB »

Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #32 on: September 06, 2015, 10:22:51 AM »
Ran Ccleaner, then rebooted and attempted to reinstall MSE.  Get message" Cannot complete the Security Scan installation.  ....Please restart your computer and try again." Error code:0x80070643  I tried again and got the same error message.
« Last Edit: September 06, 2015, 10:28:18 AM by PGB »

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #33 on: September 06, 2015, 10:51:13 AM »
Go ahead and stay connected when you run the fix it. See if it will uninstall.

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Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #34 on: September 06, 2015, 10:55:02 AM »
I am not seeing MSE anymore in the menu.  It did not tell me that it uninstalled it, though. Ran Ccleaner, then rebooted.  Attempt to reinstall MSE gives Microsoft Security Essentials Installation error box, stating Cannot complete the Security Essentials installation   Error code:0x80070643  Apparently that error code has to do with turning on MSE fiorewall.  I'm getting the same error code with that box checked and with that box unchecked.     ???  Do I actually need to uninstall my other A/V programs to install this?  I tried disabling them (by deleting them from task bar) prior to install MSE; that didn't seem to help.  Please advise.
« Last Edit: September 06, 2015, 11:13:04 AM by PGB »

Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #35 on: September 06, 2015, 11:14:21 AM »
task bar... should read   task manager

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #36 on: September 06, 2015, 03:47:15 PM »
download Portable Windows Repair (all in one) from one of the following:

http://www.tweaking.com/content/page/windows_repair_all_in_one.html
http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

Unzip the contents into a newly created folder on your desktop. Make sure your AV protection is turned OFF before running the tool....

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"





From the main GUI do the following:


Select Tab 3 and allow it to run Disk check





Select Tab 4 and allow it to run SFC





Select Tab 5 and Create System Restore Point





Select Start Repairs tab => Click the Start





The repairs window will open, uncheck the boxes as indicated, also the "Restart" option, then select Start...





DON'T use the computer while each scan is in progress.

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log

Now reboot and try reinstalling Microsoft Security Essentials .

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Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #37 on: September 06, 2015, 10:37:00 PM »
 :t wow!  Scary looking scan!  MSE installed fine, updated and did a Quick Scan, ran fine and completed. No threats detected.

Here's the Windows Repair Log:

Tweaking.com - Windows Repair v3.4.3
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Professional
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: PHYLLIS-PC
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Phyllis
Current Profile SID: S-1-5-21-4249353033-2772040276-2529461727-1000
Current Profile Classes: S-1-5-21-4249353033-2772040276-2529461727-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Phyllis\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 11:07:59

Process Count: 95
Commit Total: 4.05 GB
Commit Limit: 33.94 GB
Commit Peak: 7.35 GB
Handle Count: 27660
Kernel Total: 973.02 MB
Kernel Paged: 783.38 MB
Kernel Non Paged: 189.65 MB
System Cache: 18.01 GB
Thread Count: 1187
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 31.94 GB
Memory Used: 4.07 GB(12.7466%)
Memory Avail.: 27.87 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 31.94 GB
Memory Used: 3.36 GB(10.5074%)
Memory Avail.: 28.58 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (9/7/2015 12:04:12 AM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 173
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (9/7/2015 12:04:13 AM)


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\hku.7z
Done,  0.17 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\hklm.7z
Done,  1.06 seconds.

   Running Repair Under System Account
   Done (9/7/2015 12:11:01 AM)

02 - Reset File Permissions: C:
   C: & Sub Folders
   Start (9/7/2015 12:11:01 AM)

   Running Repair Under Current User Account
   Done (9/7/2015 12:13:26 AM)

02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (9/7/2015 12:13:26 AM)


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\default.7z
Done,  0.13 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\profile.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\program_files.7z
Done,  0.17 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\program_files_x86.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\programdata.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\windows.7z
Done,  0.89 seconds.

   Running Repair Under Current User Account
   Done (9/7/2015 12:16:41 AM)

02 - Reset File Permissions: Cleanup
   Repairing Restricted Folders Permissions To Avoid Infinite Loops
   Start (9/7/2015 12:16:41 AM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:16:43 AM)

03 - Reset Service Permissions
   Start (9/7/2015 12:16:43 AM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:17:00 AM)

04 - Register System Files
   Start (9/7/2015 12:17:00 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:17:24 AM)

05 - Repair WMI
   Start (9/7/2015 12:17:24 AM)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   No Antivirus Products Reported.

   Exporting AntiSpyware Info...
   Windows Defender Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (9/7/2015 12:18:23 AM)

06 - Repair Windows Firewall
   Start (9/7/2015 12:18:23 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.13 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:18:51 AM)

07 - Repair Internet Explorer
   Start (9/7/2015 12:18:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:19:16 AM)

08 - Repair MDAC/MS Jet
   Start (9/7/2015 12:19:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:19:21 AM)

09 - Repair Hosts File
   Start (9/7/2015 12:19:21 AM)
   Running Repair Under System Account
   Done (9/7/2015 12:19:22 AM)

10 - Remove Policies Set By Infections
   Start (9/7/2015 12:19:22 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:19:24 AM)

11 - Repair Start Menu Icons Removed By Infections
   Start (9/7/2015 12:19:24 AM)
   Running Repair Under System Account
   Done (9/7/2015 12:19:25 AM)

12 - Repair Icons
   Start (9/7/2015 12:19:25 AM)
   Running Repair Under Current User Account
   Done (9/7/2015 12:19:26 AM)

13 - Repair Network
   Start (9/7/2015 12:19:26 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.14 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:19:46 AM)

15 - Repair Proxy Settings
   Start (9/7/2015 12:19:46 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:19:48 AM)

17 - Repair Windows Updates
   Start (9/7/2015 12:19:48 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.13 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (9/7/2015 12:20:16 AM)

18 - Repair CD/DVD Missing/Not Working
   Start (9/7/2015 12:20:16 AM)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (9/7/2015 12:20:16 AM)

19 - Repair Volume Shadow Copy Service
   Start (9/7/2015 12:20:16 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.13 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:37 AM)

21 - Repair MSI (Windows Installer)
   Start (9/7/2015 12:20:37 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:48 AM)

23.01 - Repair bat Association
   Start (9/7/2015 12:20:48 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:50 AM)

23.02 - Repair cmd Association
   Start (9/7/2015 12:20:50 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:53 AM)

23.03 - Repair com Association
   Start (9/7/2015 12:20:53 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:55 AM)

23.04 - Repair Directory Association
   Start (9/7/2015 12:20:55 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:20:57 AM)

23.05 - Repair Drive Association
   Start (9/7/2015 12:20:57 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:00 AM)

23.06 - Repair exe Association
   Start (9/7/2015 12:21:00 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:02 AM)

23.07 - Repair Folder Association
   Start (9/7/2015 12:21:02 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:04 AM)

23.08 - Repair inf Association
   Start (9/7/2015 12:21:04 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:07 AM)

23.09 - Repair lnk (Shortcuts) Association
   Start (9/7/2015 12:21:07 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:09 AM)

23.10 - Repair msc Association
   Start (9/7/2015 12:21:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:11 AM)

23.11 - Repair reg Association
   Start (9/7/2015 12:21:11 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:13 AM)

23.12 - Repair scr Association
   Start (9/7/2015 12:21:13 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:16 AM)

24 - Repair Windows Safe Mode
   Start (9/7/2015 12:21:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:18 AM)

25 - Repair Print Spooler
   Start (9/7/2015 12:21:18 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:33 AM)

26 - Restore Important Windows Services
   Start (9/7/2015 12:21:33 AM)

Decompressing & Updating Windows Permission File C:\Users\Phyllis\Desktop\Windows repair\tweaking.com_windows_repair_aio\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done,  0.14 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:39 AM)

27 - Set Windows Services To Default Startup
   Start (9/7/2015 12:21:39 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:43 AM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

31 - Repair Windows 'New' Submenu
   Start (9/7/2015 12:21:43 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:45 AM)

32 - Restore UAC (User Account Control) Settings
   Start (9/7/2015 12:21:45 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (9/7/2015 12:21:47 AM)

33 - Repair Performance Counters
   Start (9/7/2015 12:21:47 AM)
   Running Repair Under Current User Account
   Done (9/7/2015 12:21:51 AM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (9/7/2015 12:21:51 AM)
   Total Repair Time: 00:17:40


...YOU MUST RESTART YOUR SYSTEM...

Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #38 on: September 06, 2015, 11:10:16 PM »
MSE Full scan ran well, too.  No issues!

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #39 on: September 06, 2015, 11:46:34 PM »
I agree about the scan, it can be a bit intimidating. I don't normally go in for those "Run me and I fix everything" scans, but I have seen that one fix a lot of annoying problems like what you were having.

But because of the issues you were having I would like you to run the computer for 48 hrs or so, do everything you normally do, and make sure you can get into all the system area's (control panel, task manager and places like that). Reboot several times during that time. At the very end, run a scan with Malwarebytes' Anti-Malware and Microsoft Security Essentials and see if they both still work. Let me know how they go.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #40 on: September 06, 2015, 11:51:35 PM »
Oh no; the scan had alsmost been done, and so I assumed it would be fine.  But NO!  MSE hung up during the Full scan at c:\Windows\Installer\c9c3ac.msp->91008B0000000014.0.6029.1000/[a symbol of some sort]Property 
See attached screen capture jpg

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #41 on: September 07, 2015, 05:29:48 AM »
Still hanging up at 15 minutes. I need to think about this again.

Former Consumer Security MVP
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Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #42 on: September 07, 2015, 05:34:08 AM »
Try running a quick scan with Microsoft Security Essentials.

Former Consumer Security MVP
2011-2014

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Offline PGB

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Re: [In Progress] A/V Scans hanging up
« Reply #43 on: September 07, 2015, 07:14:34 AM »
MSE Quick Scan runs well.  MBAM Threat Scan runs well.

Offline Hoov

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Re: [In Progress] A/V Scans hanging up
« Reply #44 on: September 09, 2015, 01:33:08 PM »
Run a full scan with Microsoft Security Essentials again. Before you start it, make sure the only programs running are the ones in the system tray. Close your browsers and all the stuff you start manually and let Microsoft Security Essentials run by itself. Do a full scan (that you were doing before) and let me know the time and file it hangs up on, if it does. Also before starting the scan, see if there are any windows updates waiting to finish their install.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!