[Resolved] can't re-install kaspersky antivirus

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Offline jamie1

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[Resolved] can't re-install kaspersky antivirus
« on: May 09, 2010, 10:06:22 AM »
I returned from a 2 week holiday and switched on my computer.  It showed that Kaspersky needed updating.  I updated but got a message saying that some files could not be downloaded and that signatures were corrupt and a file was missing.  To resolve this it said to update which of course it would not do.  As the program was not working I deleted it.  I receive a free Kaspersky Antivirus 6 with my ISP as long as I am with them so I downloaded a fresh copy and tried to install it.  The Windows installer window opens then up pops a message saying that I must reboot before I re-install.  Clicking on ok brings up a Kaspersky message saying that installation failed and rebooting only results in the same messages appearing again.  I thought that perhaps some remnants from the old program were still on the computer so I scanned the registry with CCleaner, did a search and looked in Application data but found nothing.  I downloaded kavremover 1.0 123 to see if it found any remnants of the old program then rebooted but it made no difference.  Anyone with any ideas?

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Offline Hoov

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Re: can't re-install kaspersky antivirus
« Reply #1 on: May 09, 2010, 01:44:03 PM »
Please follow the instructions here, http://spywarehammer.com/simplemachinesforum/index.php?topic=88.0 except post the log back to this thread. Once you have done that, your log will be stuck into the que and one of the helpers will be with you as soon as they have an opening.

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Offline jamie1

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Re: can't re-install kaspersky antivirus
« Reply #2 on: May 10, 2010, 10:41:47 AM »
Thanks Hoov but I have solved the problem.  When I deleted the Kaspersky program it would not re-install so I downloaded a new fresh copy from my ISP.  This didn't work either so I deleted the folder from my ISP that goes along with kaspersky.  When I did this it took out my system restore and search programs.  So I did a windows re-install and have now got things back to normal.  Re-installed kaspersky and seems ok.  Many thanks anyway.

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Offline Hoov

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Re: can't re-install kaspersky antivirus
« Reply #3 on: May 10, 2010, 11:45:24 AM »
Thanks for the heads up.

Former Consumer Security MVP
2011-2014

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