[Resolved] computer is acting really weird

  • 3 Replies
  • 801 Views
*

Offline marms

  • Bronze Member
  • 26
[Resolved] computer is acting really weird
« on: March 06, 2010, 07:38:51 PM »
the mouse is blocking everything that I click on   my keyboard is working weird too>>>cap locks is off when it is on>>>>decimal won"t work among other things>>cant do a system restore< cant do a restart>>>only can use turn off>>>wont open in safe mode either>>>>HELP
« Last Edit: March 06, 2010, 07:54:16 PM by Hoov »

*

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • 27191
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: computer is acting really weird
« Reply #1 on: March 06, 2010, 07:53:50 PM »
Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

Now onto trying to fix your computer.

Can you run anything on your computer? If so please download and run Malwarebytes' Anti-Malware using the instructions below. If that helps, then follow the instructions in http://spywarehammer.com/simplemachinesforum/index.php?topic=88.0 except post the log here in this thread.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    MBAM will automatically start and you will be asked to update the program before performing a scan.
    • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
    On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box and continue with the removal process.
    Back at the main Scanner screen:
    • Click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad.
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
    • Exit MBAM when done.
    Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

    Former Consumer Security MVP
    2011-2014

    If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

    *

    Offline marms

    • Bronze Member
    • 26
    Re: [In Progress] computer is acting really weird
    « Reply #2 on: March 06, 2010, 10:13:00 PM »
    okay....thanks for the invite for help....but I figured out what the problem is....yes I am having trouble with lots of the keys on my keyboard....my shift key was stuck causing all kinds of weird stuff going on....but I got it to work for now....ordered a new one....so things are okay....but again....thanks for being there for us little guys....have a great weekend

    *

    Offline Hoov

    • Malware Removal Mentors
    • Administrator
    • Diamond Member
    • 27191
    • Unwilling part owner of Gov't. Motors and Chrysler
      • Hoov's Personal Site
    Re: [In Progress] computer is acting really weird
    « Reply #3 on: March 06, 2010, 10:28:14 PM »
    Thanks for letting us know. If you have any other problems, just start a new thread.

    Former Consumer Security MVP
    2011-2014

    If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!