[Resolved] Computer locking up after reboot, playing music clips sometimes.

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Offline Rchjr

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Hi there,

I have been out of town dealing with a family emergency for two months. While I was gone I gave my room mate permission to use my computer because his was having issues ( that should have been the re flag but it wasnt ). I went to use my computer and had to reboot it for an update. Now when it does reboot everything locks up almost right away. I was at times able to get it to go into system resotre and restore to a later date. When I did that alot of windows updates needs to be re installed. When it re boots it locks up almost immedately. I asked my room mate if he went to any porn sites and after him finally fessing up about going to porn sites I realize now something has downloaded itself onto my computer from one of those sites. I have done a full virus and malwayre scan ( eset, malwayre bites ) and it comes up with nothing. I know something has downloaded itself onto my computer and is doing something with it. It also at times will play a short brief music clip of some sort and stop.

I have tried to describe this so you will understand, any and all help will be appreciated.
Thanks,

Rchjr
« Last Edit: December 27, 2010, 03:07:34 PM by Hoov »

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Offline Hoov

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Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

Now onto trying to fix your computer.

Please follow the instructions here, http://spywarehammer.com/simplemachinesforum/index.php?topic=88.0 except post the log back to this thread. Once you have done that, your log will be stuck into the que and one of the helpers will be with you as soon as they have an opening.

If you cannot run Hijackthis, then please follow the instructions below and run DDS

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Please copy and paste both logs into your next response. You may need more than one response.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet. 

Information on A/V control HERE

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

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Offline Rchjr

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Hoov,

Thanks for the response, I am going to back up some pictures that I have just in case we have to do something drastic. My wfie would be pi$$ed if I lost those pictures. I dont know what time zone you are in but I am located in Ariz. I cant burn those pictures to a disc till later in the day. After I do that I would run the log as you suggested and post the results so we can go forward.

Thanks again,

Rchjr

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Offline Rchjr

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Hoov,

Sorry for the delay in getting back to you. I ran a eset full virus scan and it came up with 8 infiltrations, they were all trojans of some sort. The problems I was having are now gone. So far everything seems to functioning properly.


If I need this kind of help again at least I know where to go.

Thanks,

Rchjr

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Offline Hoov

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You are welcome. I am going to give you some advice on how to keep it from happening in the future, and some things you need to do to make sure you have fully cleaned the virus's from your system.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
For Vista use these instructions, Windows Vista Restore Guide
For XP use these instructions, Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above
Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
 
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List and Rogue Applications List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!