[Resolved] Fail to install HP printer software due missing file

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Offline Hoov

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #45 on: February 06, 2014, 06:26:10 PM »
I am going to try it on my computer. As soon as I have the results I will let you know.

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Offline Hoov

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #46 on: February 06, 2014, 07:04:47 PM »
I am sorry. For some reason universal extractor does not seem to like that file, but I did find another tool that does like it. Go ahead and uninstall Universal Extractor. The tool you need is Power Archiver and install it. This is a 30 day trial version, but it is fully functional. Now go back into the HP folder you moved the installer file to and right click on it and select Extract Here and let it do its thing. Then run the file setup.exe in the HP folder.

Let me know how that goes.

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Offline bohackyj

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #47 on: February 07, 2014, 08:48:54 AM »
When I right click on HP, Power Archiver only has options to compress and do various options like create a zip file or encrypt or e-mail,
no mention of extracting a file

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Offline Hoov

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #48 on: February 07, 2014, 10:59:13 AM »
I have to leave in a bit, but this evening when I am back, I am going to zip up the extracted files and folders and upload them so that you can get them.

Have you been having any other problems with your computer? Any problems installing other software or unzipping files?

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Offline bohackyj

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #49 on: February 07, 2014, 01:56:32 PM »
No problems with downloads, installs or unzips.  Power Archiver downloaded and installed fine, I was not able to use it as you instructed.
I'll wait for your reply. No rush.

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Offline bohackyj

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Re: [In Progress] Fail to install HP printer software due missing file
« Reply #50 on: February 09, 2014, 11:14:16 AM »
Success!!!   Finally got the software to install. I experimented with the installation options, one of which gives you the choice for (default) auto updates or manual updates. When I selected manual and allowed the install to continue, the error did not come up and the software completed the process.