[Resolved] IExplorer Update KB2530548 will not install

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Offline africahome

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[Resolved] IExplorer Update KB2530548 will not install
« on: October 06, 2013, 07:47:09 AM »
Was traveling for business.  Staying at hotels. At one hotel could not complete internet connection although the signal was available, signal strength strong and login process executed properly.  Went to public library and the same problem occurred.

Restored laptop to factory settings once I returned home access to internet restored.  However, I am confused why IExplorer Update KB2530548 will not install. IExplorer Error Code: 800B0100
« Last Edit: October 06, 2013, 08:13:42 AM by Hoov »

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #1 on: October 06, 2013, 08:22:02 AM »
Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.

Now onto trying to fix your computer.


Can you pleased copy and paste in the text from DDS.txt and Attach.txt into a reply? This is for our protection as well as the protection of users that may use this thread for research.

Also please Download the System Update and readiness tool and run it. Make sure that you get the correct version. Once you have run that program please zip up and attach this file, C:\Windows\Logs\CBS\CheckSUR.persist.log .

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

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Offline africahome

  • Bronze Member
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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #2 on: October 07, 2013, 09:34:16 PM »
THANK YOU FOR YOUR ASSISTANCE.  I am grateful.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.
**I completed a FULL SYSTEM RECOVERY to FACTORY DEFAULT SETTINGS.
**I used the WINDOWS UPDATE to this point.  No new Windows Update options are available, perhaps because this update failed to install -  IExplorer 7 for Windows Vista (KB2530548).

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.
**Agreed

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.
**Thank you

Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.
**Agreed

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.
**I do not know about encrypting harddrive, so I most likely do not have this software.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.
**This is error has not been brought to the college IT department.

Now onto trying to fix your computer.


Can you pleased copy and paste in the text from DDS.txt and Attach.txt into a reply? This is for our protection as well as the protection of users that may use this thread for research.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6001.18000
Run by hf at 4:15:58 on 2013-10-06
Microsoft® Windows Vista™ Home Premium   6.0.6001.1.1252.1.1033.18.3006.1400 [GMT -5:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\System32\rundll32.exe
C:\Users\hf\AppData\Roaming\Dashlane\Dashlane.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Daum\PotPlayer\PotPlayerMini.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - <orphaned>
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
uRun: [Dashlane] "c:\users\hf\appdata\roaming\dashlane\Dashlane.exe" autoLaunchAtStartup
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QlbCtrl] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_02\bin\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
TCP: NameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{3CD304F5-DE98-4C34-AD7B-6ADCEF8F417E} : DHCPNameServer = 209.18.47.61 209.18.47.62
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\30.0.1599.69\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-10-06 09:03:09   --------   d-----w-   c:\users\hf\appdata\roaming\PotPlayerMini
2013-10-06 09:03:09   --------   d-----w-   c:\users\hf\appdata\local\Daum
2013-10-06 09:01:17   --------   d-----w-   c:\program files\Daum
2013-10-06 07:19:38   --------   d-----w-   c:\program files\CCleaner
2013-10-06 07:08:27   --------   d-----w-   c:\windows\CheckSur
2013-10-06 00:24:49   99176   ----a-w-   c:\windows\system32\PresentationHostProxy.dll
2013-10-06 00:24:49   49472   ----a-w-   c:\windows\system32\netfxperf.dll
2013-10-06 00:24:49   297808   ----a-w-   c:\windows\system32\mscoree.dll
2013-10-06 00:24:49   295264   ----a-w-   c:\windows\system32\PresentationHost.exe
2013-10-06 00:24:49   1130824   ----a-w-   c:\windows\system32\dfshim.dll
2013-10-06 00:23:23   231936   ----a-w-   c:\windows\system32\msshsq.dll
2013-10-06 00:21:29   17920   ----a-w-   c:\windows\system32\netevent.dll
2013-10-06 00:21:29   125952   ----a-w-   c:\windows\system32\srvsvc.dll
2013-10-06 00:21:25   378368   ----a-w-   c:\windows\system32\winhttp.dll
2013-10-05 03:46:50   80896   ----a-w-   c:\windows\system32\MSNP.ax
2013-10-05 03:46:50   57856   ----a-w-   c:\windows\system32\MSDvbNP.ax
2013-10-05 03:46:47   293376   ----a-w-   c:\windows\system32\psisdecd.dll
2013-10-05 03:46:47   217088   ----a-w-   c:\windows\system32\psisrndr.ax
2013-10-05 03:37:33   454656   ----a-w-   c:\program files\common files\system\msadc\msadce.dll
2013-10-05 03:25:21   97800   ----a-w-   c:\windows\system32\infocardapi.dll
2013-10-05 03:25:20   622080   ----a-w-   c:\windows\system32\icardagt.exe
2013-10-05 03:25:20   37384   ----a-w-   c:\windows\system32\infocardcpl.cpl
2013-10-05 03:25:20   11264   ----a-w-   c:\windows\system32\icardres.dll
2013-10-05 03:25:20   105016   ----a-w-   c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2013-10-05 03:25:19   781344   ----a-w-   c:\windows\system32\PresentationNative_v0300.dll
2013-10-05 03:19:09   158720   ----a-w-   c:\windows\system32\mscorier.dll
2013-10-05 03:19:06   83968   ----a-w-   c:\windows\system32\mscories.dll
2013-10-05 03:16:10   24064   ----a-w-   c:\windows\system32\nshhttp.dll
2013-10-05 03:16:09   411136   ----a-w-   c:\windows\system32\drivers\http.sys
2013-10-05 03:16:09   31232   ----a-w-   c:\windows\system32\httpapi.dll
2013-10-05 03:14:52   --------   d-----w-   c:\program files\MSXML 4.0
2013-10-05 03:13:18   --------   d-----w-   c:\windows\system32\MRT
2013-10-05 03:07:37   501760   ----a-w-   c:\windows\system32\usp10.dll
2013-10-05 03:07:30   66048   ----a-w-   c:\program files\windows mail\wabmig.exe
2013-10-05 03:07:30   515584   ----a-w-   c:\program files\windows mail\wab.exe
2013-10-05 03:07:30   33280   ----a-w-   c:\program files\windows mail\wabfind.dll
2013-10-05 03:07:13   168960   ----a-w-   c:\program files\windows media player\wmplayer.exe
2013-10-05 03:07:11   8147456   ----a-w-   c:\windows\system32\wmploc.DLL
2013-10-05 03:06:52   72704   ----a-w-   c:\windows\system32\fontsub.dll
2013-10-05 03:06:52   34304   ----a-w-   c:\windows\system32\atmlib.dll
2013-10-05 03:06:52   292864   ----a-w-   c:\windows\system32\atmfd.dll
2013-10-05 03:06:52   10240   ----a-w-   c:\windows\system32\dciman32.dll
2013-10-05 03:06:49   409600   ----a-w-   c:\windows\system32\odbc32.dll
2013-10-05 03:06:48   708608   ----a-w-   c:\program files\common files\system\ado\msado15.dll
2013-10-05 03:06:48   57344   ----a-w-   c:\program files\common files\system\msadc\msadcs.dll
2013-10-05 03:06:48   253952   ----a-w-   c:\program files\common files\system\ado\msadox.dll
2013-10-05 03:06:48   241664   ----a-w-   c:\program files\common files\system\ado\msadomd.dll
2013-10-05 03:06:48   180224   ----a-w-   c:\program files\common files\system\msadc\msadco.dll
2013-10-05 03:05:44   361984   ----a-w-   c:\windows\system32\IPSECSVC.DLL
2013-10-05 03:05:06   2644480   ----a-w-   c:\windows\system32\NlsLexicons0009.dll
2013-10-05 03:05:05   801280   ----a-w-   c:\windows\system32\NaturalLanguage6.dll
2013-10-05 03:05:05   12240896   ----a-w-   c:\windows\system32\NlsLexicons0007.dll
2013-10-05 02:54:21   2730536   ----a-w-   c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2013-10-05 02:54:17   241152   ----a-w-   c:\windows\system32\PortableDeviceApi.dll
2013-10-05 02:53:59   7328304   ----a-w-   c:\programdata\microsoft\windows defender\definition updates\{0a019ff4-63f3-489b-868a-3c209901d16e}\mpengine.dll
2013-10-05 02:53:52   238872   ------w-   c:\windows\system32\MpSigStub.exe
2013-10-05 02:53:51   104960   ----a-w-   c:\windows\system32\netiohlp.dll
2013-10-05 02:53:48   9728   ----a-w-   c:\windows\system32\TCPSVCS.EXE
2013-10-05 02:53:48   8704   ----a-w-   c:\windows\system32\HOSTNAME.EXE
2013-10-05 02:53:48   27136   ----a-w-   c:\windows\system32\NETSTAT.EXE
2013-10-05 02:53:48   19968   ----a-w-   c:\windows\system32\ARP.EXE
2013-10-05 02:53:48   17920   ----a-w-   c:\windows\system32\ROUTE.EXE
2013-10-05 02:53:48   11264   ----a-w-   c:\windows\system32\MRINFO.EXE
2013-10-05 02:53:48   10240   ----a-w-   c:\windows\system32\finger.exe
2013-10-05 00:54:55   523776   ----a-w-   c:\windows\system32\RMActivate_isv.exe
2013-10-05 00:53:03   213504   ----a-w-   c:\windows\system32\msv1_0.dll
2013-10-05 00:52:28   25088   ----a-w-   c:\windows\system32\drivers\tunnel.sys
2013-10-05 00:52:28   190464   ----a-w-   c:\windows\system32\iphlpsvc.dll
2013-10-05 00:51:30   615992   ----a-w-   c:\windows\system32\ci.dll
2013-10-05 00:51:30   19000   ----a-w-   c:\windows\system32\kd1394.dll
2013-10-05 00:51:29   988216   ----a-w-   c:\windows\system32\winload.exe
2013-10-05 00:51:29   927288   ----a-w-   c:\windows\system32\winresume.exe
2013-10-05 00:51:27   46592   ----a-w-   c:\windows\system32\setbcdlocale.dll
2013-10-05 00:51:27   40960   ----a-w-   c:\windows\system32\srclient.dll
2013-10-05 00:51:27   378368   ----a-w-   c:\windows\system32\srcore.dll
2013-10-05 00:51:27   318464   ----a-w-   c:\windows\system32\rstrui.exe
2013-10-05 00:51:26   6656   ----a-w-   c:\windows\system32\kbd106n.dll
2013-10-05 00:51:26   14848   ----a-w-   c:\windows\system32\srdelayed.exe
2013-10-05 00:50:38   2868224   ----a-w-   c:\windows\system32\mf.dll
2013-10-05 00:50:33   954752   ----a-w-   c:\windows\system32\mfc40.dll
2013-10-05 00:50:33   954288   ----a-w-   c:\windows\system32\mfc40u.dll
2013-10-05 00:50:27   499712   ----a-w-   c:\windows\system32\kerberos.dll
2013-10-05 00:50:27   175104   ----a-w-   c:\windows\system32\wdigest.dll
2013-10-05 00:50:26   9728   ----a-w-   c:\windows\system32\lsass.exe
2013-10-05 00:50:26   72704   ----a-w-   c:\windows\system32\secur32.dll
2013-10-05 00:50:26   439896   ----a-w-   c:\windows\system32\drivers\ksecdd.sys
2013-10-05 00:50:26   1256448   ----a-w-   c:\windows\system32\lsasrv.dll
2013-10-05 00:50:18   996352   ----a-w-   c:\windows\system32\WMNetMgr.dll
2013-10-05 00:50:18   94720   ----a-w-   c:\windows\system32\logagent.exe
2013-10-05 00:48:10   563200   ----a-w-   c:\windows\system32\oleaut32.dll
2013-10-05 00:46:50   2042368   ----a-w-   c:\windows\system32\win32k.sys
2013-10-05 00:46:13   1399296   ----a-w-   c:\windows\system32\msxml6.dll
2013-10-05 00:46:09   1161728   ----a-w-   c:\windows\system32\mfc42u.dll
2013-10-05 00:46:09   1136640   ----a-w-   c:\windows\system32\mfc42.dll
2013-10-05 00:46:06   636928   ----a-w-   c:\windows\system32\localspl.dll
2013-10-05 00:46:02   160256   ----a-w-   c:\windows\system32\wkssvc.dll
2013-10-05 00:44:59   79360   ----a-w-   c:\windows\system32\drivers\mrxsmb20.sys
2013-10-05 00:43:56   10926592   ----a-w-   c:\program files\movie maker\MOVIEMK.dll
2013-10-05 00:43:55   150016   ----a-w-   c:\program files\movie maker\MOVIEMK.exe
2013-10-05 00:43:50   147456   ----a-w-   c:\windows\system32\Faultrep.dll
2013-10-05 00:43:50   125952   ----a-w-   c:\windows\system32\wersvc.dll
2013-10-05 00:43:45   738816   ----a-w-   c:\windows\system32\inetcomm.dll
2013-10-05 00:43:36   86528   ----a-w-   c:\windows\system32\dnsrslvr.dll
2013-10-05 00:43:36   25088   ----a-w-   c:\windows\system32\dnscacheugc.exe
2013-10-05 00:43:24   429056   ----a-w-   c:\windows\system32\EncDec.dll
2013-10-05 00:43:24   323072   ----a-w-   c:\windows\system32\sbe.dll
2013-10-05 00:43:24   177664   ----a-w-   c:\windows\system32\mpg2splt.ax
2013-10-05 00:43:23   153088   ----a-w-   c:\windows\system32\sbeio.dll
2013-10-05 00:42:44   2048   ----a-w-   c:\windows\system32\tzres.dll
2013-10-05 00:42:01   714240   ----a-w-   c:\windows\system32\timedate.cpl
2013-10-05 00:40:49   113664   ----a-w-   c:\windows\system32\drivers\rmcast.sys
2013-10-05 00:40:44   75264   ----a-w-   c:\windows\system32\drivers\dfsc.sys
2013-10-05 00:40:40   49152   ----a-w-   c:\windows\system32\csrsrv.dll
2013-10-05 00:40:40   375808   ----a-w-   c:\windows\system32\winsrv.dll
2013-10-05 00:40:37   67072   ----a-w-   c:\windows\system32\asycfilt.dll
2013-10-05 00:40:35   81920   ----a-w-   c:\windows\system32\iccvid.dll
2013-10-05 00:40:34   36352   ----a-w-   c:\windows\system32\rtutils.dll
2013-10-05 00:40:29   1645568   ----a-w-   c:\windows\system32\connect.dll
2013-10-05 00:38:46   1418752   ----a-w-   c:\program files\windows media player\setup_wm.exe
2013-10-05 00:38:45   310784   ----a-w-   c:\windows\system32\unregmp2.exe
2013-10-05 00:38:44   7680   ----a-w-   c:\windows\system32\spwmp.dll
2013-10-05 00:38:43   4096   ----a-w-   c:\windows\system32\msdxm.ocx
2013-10-05 00:38:43   4096   ----a-w-   c:\windows\system32\dxmasf.dll
2013-10-05 00:38:43   107520   ----a-w-   c:\program files\windows media player\wmpshare.exe
2013-10-05 00:38:43   107520   ----a-w-   c:\program files\windows media player\wmpconfig.exe
2013-10-05 00:04:37   --------   d-----w-   c:\users\hf\appdata\roaming\Dashlane
2013-10-04 23:57:11   --------   d-----w-   c:\users\hf\appdata\local\Seven Zip
2013-10-04 23:54:47   --------   d-----w-   c:\users\hf\appdata\local\Google
2013-10-04 23:54:26   --------   d-----w-   c:\users\hf\appdata\local\Deployment
2013-10-04 23:54:26   --------   d-----w-   c:\users\hf\appdata\local\Apps
2013-10-04 23:45:46   445008   ----a-w-   c:\windows\system32\drivers\Wdf01000.sys
2013-10-04 23:45:46   38480   ----a-w-   c:\windows\system32\drivers\WdfLdr.sys
2013-10-04 23:45:18   171520   ----a-w-   c:\windows\system32\wintrust.dll
2013-10-04 23:45:06   98304   ----a-w-   c:\windows\system32\cabview.dll
2013-10-04 11:01:54   --------   d-----w-   c:\users\hf\appdata\local\Hewlett-Packard
2013-10-04 11:00:37   --------   d-----w-   c:\users\hf\appdata\roaming\Symantec
2013-10-04 10:59:46   --------   d-----w-   c:\users\hf\appdata\local\VirtualStore
2013-10-04 10:56:25   --------   d-----w-   c:\program files\Yahoo!
2013-10-04 10:54:39   --------   d-----w-   c:\users\hf\appdata\local\Downloaded Installations
2013-10-04 10:46:02   --------   d-sh--we   C:\Documents and Settings
.
==================== Find3M  ====================
.
.
============= FINISH:  4:16:31.50 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/10/2012 3:50:58 AM
System Uptime: 10/6/2013 3:42:09 AM (1 hours ago)
.
Motherboard: Quanta |  | 30CF
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 | Socket S1 | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 175 GiB total, 128.313 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 2.003 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Adobe Flash Player ActiveX
Adobe Reader 8.1.0
Adobe Shockwave Player
Atheros Driver Installation Program
CCleaner
Conexant HD Audio
CyberLink YouCam
Dashlane
Daum PotPlayer 1.5.39659
Google Chrome
Google Update Helper
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Quick Launch Buttons 6.30 E1
HP QuickTouch 1.00 C4
HP Total Care Advisor
HP Update
HP User Guides 0087
HP Wireless Assistant
HPNetworkAssistant
Java(TM) 6 Update 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NetWaiting
NVIDIA Drivers
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
WeatherBug Gadget
.
==== End Of File ===========================


Also please Download the System Update and readiness tool and run it. Make sure that you get the correct version. Once you have run that program please zip up and attach this file, C:\Windows\Logs\CBS\CheckSUR.persist.log .

*

Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #3 on: October 08, 2013, 06:07:11 AM »
Try running windows update now and see if that update will install. Let me know.

Former Consumer Security MVP
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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #4 on: October 08, 2013, 06:41:00 PM »
Greetings Hoov.  Three Windows updates installed successfully (KB915597, KB890830, KB2890788) however the Windows update in question (KB2530548) failed to install again. I have attempted this update more than 15 times for the past three days without success.  Thank you, Ron

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #5 on: October 08, 2013, 06:56:51 PM »
Would you have a problem with updating IE?

Former Consumer Security MVP
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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #6 on: October 08, 2013, 09:24:03 PM »
Windows Update-yes.
 
Windows will not install update KB2530548 for Internet Explorer. I have attempted this update more than 15 times without success.  Are you able to help?  Windows Vista Service Pack 1 has not been updated.

Thank you, Ron

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #7 on: October 08, 2013, 10:31:03 PM »
What I meant was, how about just skipping around that update for now and install Vista SP2 and then IE9 thru direct downloads and not thru windows update. Between the two installs that should take care of fixing the problem that is preventing the update from installing.

Former Consumer Security MVP
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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #8 on: October 09, 2013, 10:14:01 PM »
Greetings Hoov,

I reformatted my hard drive again today.  Now I have been able to install all updates.  Not sure if there is any malware/spyware that became installed on my computer that created the initial problem.  Not sure if there is malware/spyware that remains on my computer.  If there was a problem, I hope reformatting has solved the problem.  At this point I have been able to install SP 2, which was not possible before I reformatted this hard drive.  Thank you for your help.  This problem has been resolved.  Ron

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #9 on: October 10, 2013, 07:11:06 AM »
When you went thru the reinstall of windows, did you delete the existing partition and then recreate it?

Former Consumer Security MVP
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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #10 on: October 14, 2013, 10:50:40 PM »
I don't know what you mean: delete the existing partition...  I simply went through the routine reformat that.  Are you suggesting that I begin again to make sure I delete existing partition?  Is this function important? Ron

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #11 on: October 15, 2013, 06:42:52 AM »
If you have not restored your personal data, then redoing the install would be easiest. If you have restored your personal data then we can do a scan. There is some malware that can survive a format in the Master Boot Record.

Did you reinstall windows, or use the recovery partition on your hard drive (or a system restore disc) to reimage your harddrive?

Former Consumer Security MVP
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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #12 on: October 15, 2013, 10:45:51 PM »
Greetings Hoov, I believe I used a recovery partition because I did not use a disk. What would you suggest next to determine whether there are harmful programs, such as malware? thank you

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Offline Hoov

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #13 on: October 15, 2013, 11:45:11 PM »
No need. You reimaged the harddrive. That takes an image of the entire harddrive and puts it down right over the old install. It replaces the MBR so you should be good.

If you like, I can give you some tips and pointers that will help you prevent this from happening again.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

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Offline africahome

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Re: [In Progress] IExplorer Update KB2530548 will not install
« Reply #14 on: October 16, 2013, 08:33:31 PM »
Thank you for the kind offer to give me computer safety tips.  I would like your help to secure my computer from future problems.  I appreciate all you have done to help me.    You are very kind. Ron