Author Topic: [Resolved] Laptop running slow, programs stop responding  (Read 2828 times)

Offline Marco

  • Bronze Member
  • Posts: 85
[Resolved] Laptop running slow, programs stop responding
« on: October 01, 2015, 01:55:09 PM »
For example, I had to run the DDS twice to get it to finish and create the logs. Chrome and IE 11 both slow 95% of the time and stop responding frequently. Hadn't been updated in a couple years. I tried updating, only got about half of available Important Updates installed. There is nothing on this computer I need to keep. I would prefer to have it running at optimum performance no matter what I should remove.

DDS Files:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17840  BrowserJavaVersion: 11.60.2
Run by CashCompany at 10:47:02 on 2015-10-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.1916.644 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B7ECF8CD-0188-6703-DBA4-AA65C6ACFB0A}
SP: Microsoft Security Essentials *Enabled/Updated* {0C8D1929-27B2-688D-E114-9117BD2BB1B7}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\system32\Dwm.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\Explorer.EXE
C:\windows\system32\taskeng.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\windows\system32\taskeng.exe
C:\windows\system32\igfxext.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
uProxyOverride = <local>
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_60\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_60\bin\jp2ssv.dll
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.8.0_60\bin\jusched.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_60-windows-i586.cab
DPF: {CAFEEFAC-0018-0000-0060-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_60-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_60-windows-i586.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{78D6C651-9B1B-483E-9FD5-3A0D6C62AE06} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{78D6C651-9B1B-483E-9FD5-3A0D6C62AE06}\3416279626265616E6 : DHCPNameServer = 10.10.1.1
TCP: Interfaces\{78D6C651-9B1B-483E-9FD5-3A0D6C62AE06}\3416279626265616E6F5548545 : DHCPNameServer = 10.10.1.1
TCP: Interfaces\{78D6C651-9B1B-483E-9FD5-3A0D6C62AE06}\3557564656373507F6274737241627 : DHCPNameServer = 8.8.8.8 8.8.4.4
TCP: Interfaces\{D6FBD3B9-9C76-4E05-BC21-3FE4CC9DC24A} : DHCPNameServer = 75.75.75.75 75.75.76.76
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\43.0.2357.81\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
x64-Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2015-3-4 280376]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2015-10-1 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2015-10-1 1133880]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2011-4-27 124568]
R2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe [2011-8-19 450848]
R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2010-12-7 9216]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2011-4-20 169584]
R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2015-10-1 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\windows\System32\drivers\MBAMSwissArmy.sys [2015-10-1 113880]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\windows\System32\drivers\mwac.sys [2015-10-1 63704]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2015-4-30 366544]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 hasplms;HASP License Manager;C:\windows\System32\hasplms.exe  -run --> C:\windows\System32\hasplms.exe  -run [?]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2015-9-30 114688]
S3 LVRS64;Logitech RightSound Filter Driver;C:\windows\System32\drivers\lvrs64.sys [2011-8-19 351136]
S3 LVUVC64;Logitech HD Webcam C270(UVC);C:\windows\System32\drivers\lvuvc64.sys [2011-8-19 4869024]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-12-7 232992]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-12-7 51512]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2011-6-10 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-2-26 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2015-10-01 16:06:47   113880   ----a-w-   C:\windows\System32\drivers\MBAMSwissArmy.sys
2015-10-01 16:06:07   63704   ----a-w-   C:\windows\System32\drivers\mwac.sys
2015-10-01 16:06:07   25816   ----a-w-   C:\windows\System32\drivers\mbam.sys
2015-10-01 16:06:07   109272   ----a-w-   C:\windows\System32\drivers\mbamchameleon.sys
2015-10-01 16:06:06   --------   d-----w-   C:\ProgramData\Malwarebytes
2015-10-01 16:06:06   --------   d-----w-   C:\Program Files (x86)\Malwarebytes Anti-Malware
2015-10-01 16:05:16   --------   d-----w-   C:\Users\CashCompany\AppData\Local\Programs
2015-10-01 10:35:54   2777088   ----a-w-   C:\windows\System32\msmpeg2vdec.dll
2015-10-01 10:35:53   2285056   ----a-w-   C:\windows\SysWow64\msmpeg2vdec.dll
2015-10-01 10:13:45   99480   ----a-w-   C:\windows\SysWow64\infocardapi.dll
2015-10-01 10:13:44   171160   ----a-w-   C:\windows\System32\infocardapi.dll
2015-10-01 10:13:44   1389208   ----a-w-   C:\windows\System32\icardagt.exe
2015-10-01 10:13:43   619672   ----a-w-   C:\windows\SysWow64\icardagt.exe
2015-10-01 10:13:28   8856   ----a-w-   C:\windows\SysWow64\icardres.dll
2015-10-01 10:13:28   8856   ----a-w-   C:\windows\System32\icardres.dll
2015-10-01 10:11:49   35480   ----a-w-   C:\windows\SysWow64\TsWpfWrp.exe
2015-10-01 10:11:49   35480   ----a-w-   C:\windows\System32\TsWpfWrp.exe
2015-10-01 09:58:34   801280   ----a-w-   C:\windows\System32\usp10.dll
2015-10-01 09:58:33   626688   ----a-w-   C:\windows\SysWow64\usp10.dll
2015-10-01 09:58:14   1031168   ----a-w-   C:\windows\System32\TSWorkspace.dll
2015-10-01 09:58:13   793600   ----a-w-   C:\windows\SysWow64\TSWorkspace.dll
2015-10-01 09:47:20   210432   ----a-w-   C:\windows\System32\profsvc.dll
2015-10-01 09:47:05   156824   ----a-w-   C:\windows\SysWow64\mscorier.dll
2015-10-01 09:47:05   156312   ----a-w-   C:\windows\System32\mscorier.dll
2015-10-01 09:47:04   1131664   ----a-w-   C:\windows\SysWow64\dfshim.dll
2015-10-01 09:47:03   1943696   ----a-w-   C:\windows\System32\dfshim.dll
2015-10-01 09:47:00   73880   ----a-w-   C:\windows\System32\mscories.dll
2015-10-01 09:46:59   81560   ----a-w-   C:\windows\SysWow64\mscories.dll
2015-10-01 09:40:59   53760   ----a-w-   C:\windows\System32\capiprovider.dll
2015-10-01 09:39:14   1067520   ----a-w-   C:\windows\System32\msctf.dll
2015-10-01 09:39:10   828928   ----a-w-   C:\windows\SysWow64\msctf.dll
2015-10-01 09:26:09   241152   ----a-w-   C:\windows\System32\pku2u.dll
2015-10-01 09:26:08   186880   ----a-w-   C:\windows\SysWow64\pku2u.dll
2015-10-01 09:25:37   484864   ----a-w-   C:\windows\System32\wer.dll
2015-10-01 09:25:37   381440   ----a-w-   C:\windows\SysWow64\wer.dll
2015-10-01 09:25:34   81408   ----a-w-   C:\windows\System32\imagehlp.dll
2015-10-01 09:25:34   159232   ----a-w-   C:\windows\SysWow64\imagehlp.dll
2015-10-01 07:51:59   95680   ----a-w-   C:\windows\System32\drivers\ksecdd.sys
2015-10-01 07:50:25   112640   ----a-w-   C:\windows\System32\smss.exe
2015-10-01 07:50:22   43520   ----a-w-   C:\windows\System32\csrsrv.dll
2015-10-01 07:50:16   6656   ----a-w-   C:\windows\SysWow64\apisetschema.dll
2015-10-01 07:50:16   6656   ----a-w-   C:\windows\System32\apisetschema.dll
2015-10-01 07:25:06   683520   ----a-w-   C:\windows\System32\termsrv.dll
2015-10-01 07:18:59   303616   ----a-w-   C:\windows\System32\nlasvc.dll
2015-10-01 07:18:58   52224   ----a-w-   C:\windows\SysWow64\nlaapi.dll
2015-10-01 07:18:58   156672   ----a-w-   C:\windows\SysWow64\ncsi.dll
2015-10-01 07:17:00   230400   ----a-w-   C:\windows\System32\drivers\portcls.sys
2015-10-01 07:16:59   116736   ----a-w-   C:\windows\System32\drivers\drmk.sys
2015-10-01 07:16:50   141312   ----a-w-   C:\windows\System32\drivers\mrxdav.sys
2015-10-01 07:16:33   215552   ----a-w-   C:\windows\System32\ubpm.dll
2015-10-01 07:16:27   171520   ----a-w-   C:\windows\SysWow64\ubpm.dll
2015-10-01 06:11:29   --------   d--h--w-   C:\$Windows.~BT
2015-10-01 05:51:52   --------   d-----w-   C:\ESD
2015-10-01 05:43:36   --------   d--h--w-   C:\$Windows.~WS
2015-10-01 05:15:47   1930752   ----a-w-   C:\windows\System32\authui.dll
2015-10-01 05:15:46   197120   ----a-w-   C:\windows\System32\credui.dll
2015-10-01 05:15:46   190464   ----a-w-   C:\windows\System32\SmartcardCredentialProvider.dll
2015-10-01 05:15:46   1796096   ----a-w-   C:\windows\SysWow64\authui.dll
2015-10-01 05:15:45   152576   ----a-w-   C:\windows\SysWow64\SmartcardCredentialProvider.dll
2015-10-01 05:15:44   168960   ----a-w-   C:\windows\SysWow64\credui.dll
2015-10-01 05:14:06   658432   ----a-w-   C:\windows\System32\RMActivate_isv.exe
2015-10-01 05:14:05   626176   ----a-w-   C:\windows\System32\RMActivate.exe
2015-10-01 05:14:04   594944   ----a-w-   C:\windows\SysWow64\RMActivate_isv.exe
2015-10-01 05:14:04   572416   ----a-w-   C:\windows\SysWow64\RMActivate.exe
2015-10-01 05:14:03   508928   ----a-w-   C:\windows\SysWow64\RMActivate_ssp_isv.exe
2015-10-01 05:14:02   552960   ----a-w-   C:\windows\System32\RMActivate_ssp_isv.exe
2015-10-01 05:12:55   815304   ----a-w-   C:\Program Files (x86)\Internet Explorer\iexplore.exe
2015-10-01 05:11:57   76800   ----a-w-   C:\windows\System32\drivers\hidclass.sys
2015-10-01 05:11:57   32896   ----a-w-   C:\windows\System32\drivers\hidparse.sys
2015-10-01 05:11:48   259584   ----a-w-   C:\windows\System32\WebClnt.dll
2015-10-01 05:11:46   205824   ----a-w-   C:\windows\SysWow64\WebClnt.dll
2015-10-01 05:11:45   81920   ----a-w-   C:\windows\SysWow64\davclnt.dll
2015-10-01 05:11:45   102400   ----a-w-   C:\windows\System32\davclnt.dll
2015-10-01 05:06:28   878080   ----a-w-   C:\windows\System32\advapi32.dll
2015-10-01 05:06:28   859648   ----a-w-   C:\windows\System32\tdh.dll
2015-10-01 05:06:28   1732032   ----a-w-   C:\windows\System32\ntdll.dll
2015-10-01 05:06:22   640512   ----a-w-   C:\windows\SysWow64\advapi32.dll
2015-10-01 05:06:22   619520   ----a-w-   C:\windows\SysWow64\tdh.dll
2015-10-01 05:06:22   1292192   ----a-w-   C:\windows\SysWow64\ntdll.dll
2015-10-01 05:04:42   1903552   ----a-w-   C:\windows\System32\drivers\tcpip.sys
2015-10-01 05:04:41   327168   ----a-w-   C:\windows\System32\mswsock.dll
2015-10-01 05:04:41   231424   ----a-w-   C:\windows\SysWow64\mswsock.dll
2015-10-01 04:37:48   861696   ----a-w-   C:\windows\System32\oleaut32.dll
2015-10-01 04:37:48   571904   ----a-w-   C:\windows\SysWow64\oleaut32.dll
2015-10-01 04:35:41   985536   ----a-w-   C:\windows\System32\drivers\dxgkrnl.sys
2015-10-01 04:35:26   142336   ----a-w-   C:\windows\System32\poqexec.exe
2015-10-01 04:35:26   123904   ----a-w-   C:\windows\SysWow64\poqexec.exe
2015-10-01 04:34:17   165888   ----a-w-   C:\windows\System32\charmap.exe
2015-10-01 04:34:15   155136   ----a-w-   C:\windows\SysWow64\charmap.exe
2015-10-01 04:34:10   77824   ----a-w-   C:\windows\System32\packager.dll
2015-10-01 04:34:08   67584   ----a-w-   C:\windows\SysWow64\packager.dll
2015-10-01 04:33:44   274880   ----a-w-   C:\windows\System32\drivers\msiscsi.sys
2015-10-01 04:33:43   27584   ----a-w-   C:\windows\System32\drivers\Diskdump.sys
2015-10-01 04:33:43   190912   ----a-w-   C:\windows\System32\drivers\storport.sys
2015-10-01 04:33:42   2048   ----a-w-   C:\windows\SysWow64\iologmsg.dll
2015-10-01 04:33:42   2048   ----a-w-   C:\windows\System32\iologmsg.dll
2015-10-01 04:33:00   500224   ----a-w-   C:\windows\System32\AUDIOKSE.dll
2015-10-01 04:33:00   442880   ----a-w-   C:\windows\SysWow64\AUDIOKSE.dll
2015-10-01 04:32:59   680960   ----a-w-   C:\windows\System32\audiosrv.dll
2015-10-01 04:32:59   440832   ----a-w-   C:\windows\System32\AudioEng.dll
2015-10-01 04:32:59   296448   ----a-w-   C:\windows\System32\AudioSes.dll
2015-10-01 04:32:59   284672   ----a-w-   C:\windows\System32\EncDump.dll
2015-10-01 04:32:58   374784   ----a-w-   C:\windows\SysWow64\AudioEng.dll
2015-10-01 04:32:56   195584   ----a-w-   C:\windows\SysWow64\AudioSes.dll
2015-10-01 04:32:07   1424896   ----a-w-   C:\windows\System32\WindowsCodecs.dll
2015-10-01 04:32:06   1230848   ----a-w-   C:\windows\SysWow64\WindowsCodecs.dll
2015-10-01 04:31:58   424448   ----a-w-   C:\windows\System32\rastls.dll
2015-10-01 04:31:58   372736   ----a-w-   C:\windows\SysWow64\rastls.dll
2015-10-01 04:31:55   2020352   ----a-w-   C:\windows\System32\WsmSvc.dll
2015-10-01 04:31:53   1177088   ----a-w-   C:\windows\SysWow64\WsmSvc.dll
2015-10-01 04:31:52   346624   ----a-w-   C:\windows\System32\WSManMigrationPlugin.dll
2015-10-01 04:31:52   310272   ----a-w-   C:\windows\System32\WsmWmiPl.dll
2015-10-01 04:31:52   266240   ----a-w-   C:\windows\System32\WSManHTTPConfig.exe
2015-10-01 04:31:50   248832   ----a-w-   C:\windows\SysWow64\WSManMigrationPlugin.dll
2015-10-01 04:31:50   181248   ----a-w-   C:\windows\System32\WsmAuto.dll
2015-10-01 04:31:49   214016   ----a-w-   C:\windows\SysWow64\WsmWmiPl.dll
2015-10-01 04:31:47   198656   ----a-w-   C:\windows\SysWow64\WSManHTTPConfig.exe
2015-10-01 04:31:46   145920   ----a-w-   C:\windows\SysWow64\WsmAuto.dll
2015-10-01 04:30:51   3221504   ----a-w-   C:\windows\SysWow64\mstscax.dll
2015-10-01 04:30:50   455168   ----a-w-   C:\windows\System32\winlogon.exe
2015-10-01 04:30:48   3722240   ----a-w-   C:\windows\System32\mstscax.dll
2015-10-01 04:30:45   1118720   ----a-w-   C:\windows\System32\mstsc.exe
2015-10-01 04:30:44   1051136   ----a-w-   C:\windows\SysWow64\mstsc.exe
2015-10-01 04:30:40   235520   ----a-w-   C:\windows\System32\winsta.dll
2015-10-01 04:30:39   157696   ----a-w-   C:\windows\SysWow64\winsta.dll
2015-10-01 04:30:38   212480   ----a-w-   C:\windows\System32\drivers\rdpwd.sys
2015-10-01 04:30:37   150528   ----a-w-   C:\windows\System32\rdpcorekmts.dll
2015-10-01 04:30:36   131584   ----a-w-   C:\windows\SysWow64\aaclient.dll
2015-10-01 04:30:34   39936   ----a-w-   C:\windows\System32\drivers\tssecsrv.sys
2015-10-01 04:29:13   1684928   ----a-w-   C:\windows\System32\drivers\ntfs.sys
2015-10-01 04:29:08   406528   ----a-w-   C:\windows\System32\scesrv.dll
2015-10-01 04:29:08   308224   ----a-w-   C:\windows\SysWow64\scesrv.dll
2015-10-01 04:09:52   79360   ----a-w-   C:\windows\System32\clfsw32.dll
2015-10-01 04:09:52   58880   ----a-w-   C:\windows\SysWow64\clfsw32.dll
2015-10-01 04:09:52   367552   ----a-w-   C:\windows\System32\clfs.sys
2015-10-01 03:49:57   --------   d-----w-   C:\Users\CashCompany\AppData\Roaming\OpenOffice.org
2015-10-01 03:41:24   859648   ----a-w-   C:\windows\System32\IKEEXT.DLL
2015-10-01 03:41:23   830464   ----a-w-   C:\windows\System32\nshwfp.dll
2015-10-01 03:41:23   656896   ----a-w-   C:\windows\SysWow64\nshwfp.dll
2015-10-01 03:41:23   324096   ----a-w-   C:\windows\System32\FWPUCLNT.DLL
2015-10-01 03:41:23   216576   ----a-w-   C:\windows\SysWow64\FWPUCLNT.DLL
2015-10-01 03:33:19   868264   ----a-w-   C:\windows\SysWow64\npDeployJava1.dll
2015-10-01 03:33:19   790440   ----a-w-   C:\windows\SysWow64\deployJava1.dll
2015-10-01 03:31:40   --------   d-----w-   C:\Users\CashCompany\.oracle_jre_usage
2015-10-01 03:30:44   --------   d-----w-   C:\ProgramData\Oracle
2015-10-01 02:41:56   465920   ----a-w-   C:\windows\System32\WMPhoto.dll
2015-10-01 02:41:56   417792   ----a-w-   C:\windows\SysWow64\WMPhoto.dll
2015-10-01 02:41:53   461312   ----a-w-   C:\windows\System32\scavengeui.dll
2015-10-01 02:21:22   878080   ----a-w-   C:\windows\System32\IMJP10K.DLL
2015-10-01 02:21:21   701440   ----a-w-   C:\windows\SysWow64\IMJP10K.DLL
2015-10-01 01:04:31   18819272   ----a-w-   C:\windows\SysWow64\FlashPlayerInstaller.exe
2015-10-01 00:20:50   11062400   ----a-w-   C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{C45A402C-8DFF-4642-BED9-04E5B9964E8F}\mpengine.dll
2015-10-01 00:16:05   1190000   ----a-w-   C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{35452F25-A748-4566-9D02-0BDB7290A424}\gapaengine.dll
2015-10-01 00:07:15   6420480   ----a-w-   C:\Program Files (x86)\GUT1EC7.tmp
2015-10-01 00:07:15   --------   d-----w-   C:\Program Files (x86)\GUM1EB6.tmp
.
==================== Find3M  ====================
.
2015-10-01 05:13:08   940032   ----a-w-   C:\windows\System32\MsSpellCheckingFacility.exe
2015-10-01 05:13:08   194048   ----a-w-   C:\windows\SysWow64\elshyph.dll
2015-10-01 03:31:05   97888   ----a-w-   C:\windows\SysWow64\WindowsAccessBridge-32.dll
2015-10-01 01:05:29   780488   ----a-w-   C:\windows\SysWow64\FlashPlayerApp.exe
2015-10-01 01:05:29   142536   ----a-w-   C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2015-07-05 10:08:23   300704   ------w-   C:\windows\System32\MpSigStub.exe
.
============= FINISH: 10:49:42.04 ===============


Attach File:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 2/24/2011 4:56:46 PM
System Uptime: 10/1/2015 10:44:15 AM (0 hours ago)
.
Motherboard: TOSHIBA |  | Portable PC
Processor: Intel(R) Celeron(R) CPU          900  @ 2.20GHz | CPU | 2194/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 222 GiB total, 158.378 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP411: 9/30/2015 5:06:52 PM - Windows Update
RP413: 9/30/2015 6:13:40 PM - Windows Update
RP414: 9/30/2015 6:29:54 PM - Removed Apple Application Support
RP415: 9/30/2015 6:40:47 PM - Removed iTunes
RP416: 9/30/2015 6:50:15 PM - Removed Apple Mobile Device Support
RP417: 9/30/2015 6:51:17 PM - Removed Apple Software Update
RP418: 9/30/2015 6:52:55 PM - Removed Bonjour
RP419: 9/30/2015 6:55:11 PM - Removed WordPerfect Office IFilter 32-bit.
RP420: 9/30/2015 6:55:42 PM - Removed WordPerfect Office IFilter 64-bit.
RP421: 9/30/2015 7:13:52 PM - Removed Microsoft SQL Server 2005 Compact Edition [ENU]
RP422: 9/30/2015 7:20:51 PM - Removed Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
RP423: 9/30/2015 7:27:40 PM - Removed Microsoft Visual C++ 2005 Redistributable
RP424: 9/30/2015 7:29:57 PM - Removed Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
RP425: 9/30/2015 7:33:04 PM - Removed Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
RP426: 9/30/2015 7:35:13 PM - Removed Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
RP427: 9/30/2015 7:37:11 PM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
RP428: 9/30/2015 7:39:17 PM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
RP429: 9/30/2015 7:40:15 PM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
RP430: 9/30/2015 8:24:08 PM - Removed Microsoft Silverlight
RP431: 9/30/2015 8:52:25 PM - Removed OpenOffice.org 3.4
RP432: 9/30/2015 8:55:58 PM - Removed OpenOffice.org 3.4
RP433: 9/30/2015 9:59:14 PM - Windows Modules Installer
RP434: 9/30/2015 10:03:31 PM - Windows Modules Installer
RP435: 9/30/2015 10:08:39 PM - Removed Microsoft Office 2010
RP436: 9/30/2015 10:10:22 PM - Removed Microsoft Office 2010
RP437: 9/30/2015 10:13:35 PM - Removed Microsoft Office Click-to-Run 2010
RP438: 10/1/2015 3:04:24 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Flash Player 19 ActiveX
Adobe Flash Player 19 NPAPI
Adobe Reader 9.3
Adobe Shockwave Player 12.0
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
Atheros Driver Installation Program
Best Buy pc app
CCleaner
Conexant HD Audio
Defraggler
erLT
Google Chrome
Google Update Helper
Intel(R) Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java 8 Update 60
Java Auto Updater
Junk Mail filter update
Malwarebytes Anti-Malware version 2.1.8.1057
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft IntelliPoint 8.2
Microsoft Security Client
Microsoft Security Essentials
MSVCRT
PlayReady PC Runtime amd64
Realtek USB 2.0 Card Reader
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2894842v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972106)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972215)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2978125)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2979575v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3023221)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3032662)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3037578)
swMSM
Synaptics Pointing Device Driver
TOSHIBA Application Installer
TOSHIBA Assist
Toshiba Book Place
TOSHIBA Bulletin Board
TOSHIBA Disc Creator
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
ToshibaRegistration
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
VLC media player 2.0.8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
WinRAR 5.00 beta 8 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
9/30/2015 6:37:19 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.
9/30/2015 6:37:19 PM, Error: Service Control Manager [7000]  - The Apple Mobile Device service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
9/30/2015 5:17:22 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version:      Update Source: User     Update Stage: Install     Source Path:      Signature Type:      Update Type:      User: NT AUTHORITY\NETWORK SERVICE     Current Engine Version:      Previous Engine Version:      Error code: 0x80070652     Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
9/30/2015 5:16:04 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version:      Update Source: User     Update Stage: Install     Source Path:      Signature Type:      Update Type:      User: NT AUTHORITY\NETWORK SERVICE     Current Engine Version:      Previous Engine Version:      Error code: 0x80070652     Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
9/30/2015 5:15:47 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version: 1.199.1167.0     Update Source: Microsoft Malware Protection Center     Update Stage: Install     Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.11701.0&avdelta=1.199.1167.0&asdelta=1.199.1167.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094     Signature Type: AntiVirus     Update Type: Full     User: NT AUTHORITY\NETWORK SERVICE     Current Engine Version:      Previous Engine Version: 1.1.11701.0     Error code: 0x80070652     Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
9/30/2015 5:15:47 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version: 1.199.1167.0     Update Source: Microsoft Malware Protection Center     Update Stage: Install     Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.11701.0&avdelta=1.199.1167.0&asdelta=1.199.1167.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094     Signature Type: AntiSpyware     Update Type: Full     User: NT AUTHORITY\NETWORK SERVICE     Current Engine Version:      Previous Engine Version: 1.1.11701.0     Error code: 0x80070652     Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
9/30/2015 5:15:32 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version: 1.199.1167.0     Update Source: Microsoft Update Server     Update Stage: Install     Source Path: http://www.microsoft.com     Signature Type: AntiVirus     Update Type: Full     User: NT AUTHORITY\SYSTEM     Current Engine Version:      Previous Engine Version: 1.1.11701.0     Error code: 0x8024001e     Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
9/30/2015 5:15:25 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.     New Signature Version:      Previous Signature Version:      Update Source: User     Update Stage: Install     Source Path:      Signature Type:      Update Type:      User: NT AUTHORITY\NETWORK SERVICE     Current Engine Version:      Previous Engine Version:      Error code: 0x80070652     Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
10/1/2015 8:21:28 AM, Error: Service Control Manager [7043]  - The Windows Update service did not shut down properly after receiving a preshutdown control.
10/1/2015 7:04:33 AM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for Start with the following error:  Access is denied.
10/1/2015 6:59:01 AM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
10/1/2015 6:56:09 AM, Error: Service Control Manager [7023]  -
10/1/2015 6:50:38 AM, Error: Service Control Manager [7043]  - The Windows Modules Installer service did not shut down properly after receiving a preshutdown control.
10/1/2015 10:45:18 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the HASP License Manager service to connect.
10/1/2015 10:45:18 AM, Error: Service Control Manager [7000]  - The HASP License Manager service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
10/1/2015 10:10:13 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
10/1/2015 10:08:31 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X64 service to connect.
.
==== End Of File ===========================
« Last Edit: October 01, 2015, 03:39:17 PM by Hoov »



Offline Hoov

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  • Posts: 27078
  • Unwilling part owner of Gov't. Motors and Chrysler
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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #1 on: October 01, 2015, 03:42:55 PM »
Howdy Marco, my name is Hoov and I will be helping you with your problem. As it has been a while since you were last helped here and a lot has changed, I am going to post the preliminaries so you can see if anything has changed.

Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.

Now onto trying to fix your computer.

 I would like to get a peek at your event viewer logs. I need you to go to the administration tools in Vista / Windows 7. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side expand the window category and then click on  System. Then up at the top click on Action and then click on Save Events As, type in system as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.

Do you have another computer you can get online with? If you do then follow the instructions below. If not let me know before proceeding.

Disconnect your computer from the internet. I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup, and then uncheck the load startup items. Now click on the services tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply, then click OK and reboot the computer.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #2 on: October 01, 2015, 04:50:53 PM »
Hi Hoov - Yes, you've helped me before.

First, tell me everything that you have done, if anything, to try and fix the. problem. Also tell me any other problems you are having, no matter how small or long you have been dealing with them.

This machine has been used for very little in several years. As such, Windows hadn't been updated for a couple years. I wanted to start using it regularly a couple weeks ago. The only problems I noticed when I went to start using it was it was painfully slow and open programs would quit responding on a regular basis. All I did was try to update Windows to fix any likely known issues. When that mostly failed I ran Windows Update Troubleshooter, which failed. I then removed as several programs and tried updating to Windows 10. When that failed overnight, I allowed Automatic Update to run, which appeared to install roughly 70 updates (of about 135) and ran Malware Bytes MBAM.

** Today, because I was suspicious of connectivity issues, I unclicked Automatically Detect Settings under /LAN Settings. This caused 60 Windows updates to begin downloading, which it is doing now, after my DDS logs. 

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

There is no relevant data. It can be wiped clean.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.

No, it is my personal computer. It had SQL Server and some C++ programs I removed yesterday, but it is mine, legally with a licensed version of Windows. Yes, I have a desktop I can get on line with. And a phone and Tablet as well.

Thanks! I'll get you the Event Viewer .zip files shortly.

Offline Hoov

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #3 on: October 01, 2015, 06:09:28 PM »
Go ahead and restart using msconfig as described above. In the last couple weeks I have seen several computers with problems with Microsoft Security Essentials, you might want to try uninstalling that and see if that helps at all. If it helps, or not, that will not be the only problem. After doing a clean install let me know how the computer is responding.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #4 on: October 02, 2015, 12:19:23 PM »
The files are attached. I did them in the order requested, that is I ran the event viewer before disconnecting from the internet and disabling startup services. I did delete Microsoft Security Essentials before doing anything else. It might have made IE and Chrome open faster, but probably not significantly.

Offline Hoov

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  • Unwilling part owner of Gov't. Motors and Chrysler
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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #5 on: October 02, 2015, 01:18:39 PM »
You only exported a single entry in each event viewer log. Please try again. The logs should be much larger than a few Mb.

Right click on the task bar and select task manager and then look along the bottom edge of the task manager and tell me what percentage the CPU usage and then physical memory usage is.

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Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #6 on: October 02, 2015, 01:23:22 PM »
Yeah, they were huge, like 60,000 lines each. I'll do again.

Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #7 on: October 02, 2015, 07:26:08 PM »
Have not been able to get the new files to upload as an attachment. I also tried sending in separate zipped files. I keep getting this message:

Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.

Offline Hoov

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #8 on: October 02, 2015, 08:36:24 PM »
I thought that might happen. I will send you a PM on what to do with the event viewer logs.

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Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #9 on: October 02, 2015, 09:57:16 PM »
Done

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #10 on: October 03, 2015, 06:08:41 PM »
I need you to submit the following file to VirusTotal following the instructions further down. Also I need you to zip it up and upload it to the same location that you uploaded the previous files.

C:\windows\System32\hasplms.exe

Go to VirusTotal and click the choose file button. Browse to and select the file above and then click the Scan It! button. If you get a popup saying the file has already been analyzed, select the button to analyze it again. Let me know if any of the scanners think it is anything other than good.

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Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #11 on: October 03, 2015, 09:29:22 PM »
The file is uploaded to the site as instructed.

Virus Total returned 1/56 (or 2/56) detection ratio. Symantec and F-Secure listed it as "Suspicious" while Bkav gave a HW32.Packed.5D73 result.

It took a minute to find. I couldn't browse directly to the file. It's at C:\Windows\System32\DriverStore\FileRepository\akshhl.inf_amd64_neutral_f2166ced11002f69

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #12 on: October 03, 2015, 10:00:19 PM »
Do you know what a HASP is?  Do you have one installed? It may show up as being from Aladdin.

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Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #13 on: October 03, 2015, 10:14:16 PM »
Hardware Against Software Piracy I presume. Yes, it is showing up as being from Aladdin.

Offline Marco

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Re: [In Progress] Laptop running slow, programs stop responding
« Reply #14 on: October 03, 2015, 10:24:39 PM »
I'm not even close to an expert, but that's pretty high-end stuff, right? Nothing installed along those lines. It's not even password protected.

 

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