Author Topic: [Resolved] Laptop running slow, programs stop responding  (Read 2557 times)

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #15 on: October 04, 2015, 07:36:32 AM »
There are some removal instructions here Read thru them and see if they make sense. If they do, go ahead and uninstall HASP

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #16 on: October 06, 2015, 07:40:03 PM »
I think it's removed. I can't find any traces of it anyway.

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #17 on: October 06, 2015, 08:22:44 PM »
Did that change how the computer is running?

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #18 on: October 06, 2015, 09:24:51 PM »
Definitely faster. The most noticeable differences are:
1. The Task Manager options screen now loads quickly, as does the Task Manager when selected.
2. On Restart (or Shutdown) there was a lag where you could force close whatever was still running. That's now solved and the machine reboots as normal.

After Windows inadvertently updated itself, web activity response picked up a bit, 25% maybe, but everything seems to running normally now.

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #19 on: October 06, 2015, 10:08:12 PM »
I would not say we are done yet. We need to make sure that you are running as well as you should be running over a period of time.

Please update Ccleaner (there is a link in the lower right corner) then open it up. If you go down to the System section and just below the items that are already checked is a box for Windows Error Reporting, check that box then click the analyze button and then when that is done click the run cleaner button. Once that is done, uncheck the error reporting box that you checked earlier.

Now run your computer for a while then reboot the computer. Run it again for about an hour and reboot again. Then follow the instructions I gave earlier about the Event Viewer logs. Go ahead and upload them to the same link I sent you in the PM.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #20 on: October 07, 2015, 02:19:47 PM »
The new Event Logs are uploaded.

I don't have much software on this machine to test with yet. WordPad and the VLC Media Player open and work correctly. Opening Chrome or IE takes roughly 10 seconds after they've been off for a while (10 minutes). Reopening after they've been open is quick however. My connection is wireless.

I'm noticing any other potential issues at the moment.

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #21 on: October 07, 2015, 02:41:34 PM »
*not noticing

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #22 on: October 07, 2015, 02:52:39 PM »
OK, still a few problems. Try reinstalling Microsoft Security Essentials and then run it for a couple hours. Make sure to reboot at least twice and then give me a new set of event viewer logs.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #23 on: October 07, 2015, 08:55:14 PM »
New Event Logs uploaded.

MSE ran for about 3 hours. Found nothing. The one change in performance is this: Chrome still takes over 10 seconds to load the first time after shutdown/reboot. IE is just under 4 seconds. That's the only time startup is that slow, even after the machine comes out of sleep mode. Now the usual startup time seems to be +/- 2 sec.

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #24 on: October 07, 2015, 09:29:52 PM »
From what your event viewer logs are showing, the only problem you have is with the Toshiba Service Station. If you do not use it, then I would recommend uninstalling it.

Other than that, everything looks good.

Now  there are a few thing's you need to do to fully clean your system and keep it secure.

Run Delfix

This program will remove the tools used and its logs. If anything remains, you can delete manually delete them.
Please download Delfix and save it to your desktop.
Double click on Delfix.exe to run the tool and click on the Run button.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
For Vista use these instructions, Windows Vista Restore Guide
For XP use these instructions, Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above
Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
 
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. Download version 2. It is not the download button, but just underneath it. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Marco

  • Bronze Member
  • Posts: 85
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #25 on: October 09, 2015, 12:23:16 AM »
Run Delfix
Done

Cleaning out Temporary Files etc.
Done - I've used Ccleaner for several years, based on your recommendation.

Create a System Restore Point
Done

Make your Internet Explorer more secure
Done - But I almost never use it.

Use a different browser other than  IE
I usually use Chrome, but it seems more vulnerable as it gains in popularity. Should I switch?

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often.
In the past I've used Avast based on your recommendation. Is that preferred still?

Run malware scanners.
I use MBAM

Always use a firewall.
Windows Firewall right now. Is that sufficient?

Don't ever use P2P or filesharing software
Never

Let us know if you have any more problems, either new or old.
It seems to be running faster still, opening after restarts, etc.
I do have a couple questions:
Should I switch off of Chrome? I'm comfortable with Firefox if so.
Avast for Anti-Virus still?
Is Windows Firewall sufficient?
Opinion on updating to Windows 10? Should I do it now since its a relatively clean machine?

Thank you very much. Your help is always appreciated. I realized I had bailed on, I believe, two projects in the past. I apologize for that. One the machine died completely (I still have it and would like to retrieve some files off it one day) and the other was my moms. I can't remember what happened there. After I realized that, I was a little embarrassed and even more thankful for your help. Again, it's appreciated. Thank you!

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27056
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Laptop running slow, programs stop responding
« Reply #26 on: October 09, 2015, 05:09:01 AM »
About Chrome, that is a personal choice. If you like it stick with it. All browsers are targets unless you want to run something a bit more obscure. I do recommend having one other browser installed, just in case you cannot get online with your current browser. I don't include IE as an alternate browser. Usually when Windows gets hit, IE is one of the first things to quit working.

The firewall in Windows 7 is fine, as long as you are not abusing it by going to shady websites.

Antivirus's, another personal choice. If you are happy with Avast and like it stick with it. But if you find that you are turning it off or reducing its settings, you may want to look for one that fits you better.

Windows 10, before you even think about it check your computers manufacturers website and make sure that it has the drivers. They should have a list someplace that will tell you what systems are upgradeable to Windows 10. We have a list of some of the OEM's Windows 10 compatibility lists. After that, read up on some of the concerns and if you still think Windows 10 is a good fit for you, go ahead. IS it worth it? I am the wrong person to ask. I have one system running Windows 10, the others still have Windows 8.1. I am still getting used to it, now I have to learn a new OS. GRR. As for upgrading, go thru the normal procedure, but make an install disc as well. Then once it is upgraded and activated, make sure your personal data is backed up externally, then use the install disc and do a clean install. No need to copy a key as all of that is done on Microsoft servers now. Then you will have a clean install of Windows which is always better than a copy of windows that started out one thing and is now another.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!