Author Topic: [Resolved] Slowed down to a crawl  (Read 5483 times)

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #30 on: February 26, 2015, 10:42:14 AM »
Do you know what the stop code and program it called out from the BSOD?

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #31 on: February 26, 2015, 02:32:46 PM »
I didn't see it. Is it captured on a log file somewhere?

I tried to look in C:/windows/minidump but apparently I don't have access to a directory on my own computer, ***?

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #32 on: February 26, 2015, 02:49:52 PM »
DO a search on C: and see if there is a file with the extension dmp.

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #33 on: February 26, 2015, 03:05:14 PM »
I found the file, but it says I don't have access. I am the administrator.

It's just c:\windows\memory.dmp

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #34 on: February 26, 2015, 04:00:20 PM »
Can you zip it up and attach it here? Or do you get the access message again?

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #35 on: February 26, 2015, 08:04:55 PM »
I got the same message again using 7zip

Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #36 on: February 26, 2015, 08:21:52 PM »
Now all of a sudden my sound doesn't work. When I try to turn the volume up, I get an error "Your Audio Device is not functioning properly. When I go to the Sound menu on the Control Panel it says no audio devices are installed.

I think my driver got uninstalled somehow. Did we do that?

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #37 on: February 26, 2015, 08:34:59 PM »
Nope. Reboot to safe mode and see if your sound works and if you can get to that file.

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #38 on: February 27, 2015, 06:24:40 PM »
I tried to UL it like 5 times, but only now did I realize the file is 130MB. Way above the File Size limit.

Is there anything I should look for in it?

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #39 on: February 27, 2015, 06:42:35 PM »
Nope, give me a few minutes and I will send you a PM on what to do with it.

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #40 on: February 28, 2015, 06:49:37 AM »
I dropped the file in the place indicated.

That BSOD coincided with the loss of my sound. If you see anything in there that might help that problem let me know. I've uninstalled and reinstalled the drivers. It keeps saying my Windows Audio Service is not running.

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #41 on: February 28, 2015, 11:08:59 AM »
While I am going thru the file you sent, you may want to try the Sound Troubleshooter in Windows.

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Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #42 on: February 28, 2015, 11:21:53 AM »
I just ran your dump file, it is a full memory dump. Looks like what caused the crash was Mozy. You may need to uninstall and reinstall Mozy if you use it. If not just uninstall it.

Go ahead and run the audio troubleshooter and see if that fixes your problem. If not let me know and we can press on. Other than the audio and the BSOD, how has the computer been running?

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Offline wirelessguy

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Re: [In Progress] Slowed down to a crawl
« Reply #43 on: February 28, 2015, 09:11:11 PM »
It's been running well.

Working on Mozy right now.

I ran the audio troubleshooter and it said that Windows audio and Windows Audi Endpoint services both must be running, and one of them isn't. It didn't tell me which one, or how to fix it.

Offline Hoov

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Re: [In Progress] Slowed down to a crawl
« Reply #44 on: February 28, 2015, 11:05:49 PM »
Go to the control panel and then start the administrative tools. Then start the Services Administrative tool. Now scroll down and find both of those entries and double click on them (one at a time). Set the Startup Type to Automatice and then click the Start button (unless they are already running) and then click apply and then OK. Do the other service.

Let me know if there is a problem.

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