Author Topic: [Resolved] Still Slow After Cleaning  (Read 5233 times)

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #15 on: November 05, 2015, 06:57:07 PM »
Hi Platypuss,

Sorry, I thought I did the right move as in the next line you wrote: "Click on the Cleaning button, accept any prompts that appear, and allow the system to Reboot."

- PC runs well when MA8 software is not running. When it is running everything is much slower including the software.

- ESET found some threats.  :p
 
Thanks

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #16 on: November 05, 2015, 06:59:49 PM »
C:\Program Files (x86)\CPUID\PC Wizard 2013\systweakasp_c.exe   MSIL/AdvancedSystemProtector.D potentially unwanted application
C:\Users\David\.TWSkFqX9LG\003.txt   a variant of Java/AlienSpy.E trojan
C:\Users\David\.TWSkFqX9LG\019.txt   a variant of Java/Adwind.MI trojan
C:\Users\David\Downloads\ccsetup505.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\ccsetup506.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\ccsetup508.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\ccsetup509.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\ccsetup510.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\ccsetup511.exe   Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\David\Downloads\pc-wizard_2014.2.13.exe   MSIL/AdvancedSystemProtector.D potentially unwanted application

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #17 on: November 07, 2015, 04:27:30 AM »


 





Hello Eureka888

 
Quote

    Sorry, I thought I did the right move as in the next line you wrote: "Click on the Cleaning button, accept any prompts that appear, and allow the system to Reboot."


 You are quite right, it is ambiguous, my error, sincere apologies

.
Please download the Kaspersky Virus Removal Tool from here to your Desktop.

Double-click the Removal Tool.
Click the cog in the upper right corner:



Select down to and including your main drive.
Once done please select the Automatic Scan tab and press Start Scan.



Allow Kaspersky Virus Removal Too to delete all infections found.
Once it has finished select the Report tab.
Select the Detected threats report from the left and press the Save button.
Save it to your Desktop and post the contents in your next reply please

>>>>>>>>>>>>>>>>>>


You mentioned that you ran "A free Optimizer" has it now been deleted?
When you have run the above cleaner, please advise how computer is running.
>>>>>>>>>>>>>>>>>>
Thanks.
Platypuss

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #18 on: November 07, 2015, 11:31:41 PM »
Hi Platypuss,

I have attached a photo of Kaspersky Virus removal as it has updated and I couldn't find where to send the report but I did take a screen shot of it. It also didn't give me the same options such as "hidden start up objects" and "disk boot sectors" to check.

It detected 1 threat and I deleted it.

Free optimizer I thought I uninstalled - must be one of those rogue programs.

PC still running the same as last time.

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #19 on: November 08, 2015, 02:17:58 PM »

Hello Eureka888,
 

   
Quote
I have attached a photo of Kaspersky Virus removal as it has updated and I couldn't find where to send the report
    but I did take a screen shot of it. It also didn't give me the same options such as "hidden start up objects" and "disk boot sectors" to check.

   Yes, the updated version is more comprehensive but slower.

  >>>>>>>>>>>>

  STEP 1

 Your Windows Backup files will still be infected & now need to be removed.
 please go HERE & follow advice for removal.
 
   STEP 2

Follow these steps to rehide hidden files and folders.
 
  • Click the Start button > Select Control Panel> click on Folder Options 
  • Click the View tab.
  • Under Advanced settings, click on don`t show hidden files,foldersans drives.
  • Then click OK.

  STEP 3

 Your system is now free of Malware. It is vital that you create a System Restore point for safety purposes.We need to remove some tools too.

Download "Delfix by Xplode" and save it to your desktop.https://toolslib.net/downloads/viewdownload/2-delfix/

Or use the following if first link is down:

"Delfix link mirror"http://ccm.net/download/download-24087-delfix

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:


    Remove disinfection tools
    Purge System Restore <--- this will remove any previous and possibly exploited restore points, a new point will be created.
    Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. I don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…
>>>>>>>>>>>>>

Now post back & confirm that the above steps  have been taken please.
There is more to follow.....
platypuss



   

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #20 on: November 08, 2015, 05:34:57 PM »
Hi Platypuss,

I am stuck on STEP 1 as the "configure" button in step 6 is "grayed out." (see link) http://www.sevenforums.com/tutorials/336-system-protection-restore-points-delete.html

I then came across this tutorial on how to fix it but it requires downloading a program so I thought I should ask first - http://www.sevenforums.com/tutorials/81499-system-restore-configuration-enable-disable.html

I then thought option two might work on the above link, but I wasn't able to find Local Group Policy Editor in the search menu of the start button.

Next, I went to add Local Group Editor through this links tutorial http://www.sevenforums.com/tutorials/101869-local-group-policies-apply-all-users-except-administrators.html but was not able to find the Group Policy Editors Snap in.

I checked if I am the administrator by changing the other administrators password, which I could.

Kind regards,

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #21 on: November 09, 2015, 11:52:28 AM »


 

Hello Eureka888,

I presume that you did not backup to a CD when I requested a Microcoft Windows 7 Backup in my first post, so:-

 OK we will leave that & try THIS ONE.
 
 Assuming that you are successful, please continue with the instructions above (Reply19). :)1
 

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #22 on: November 09, 2015, 06:32:26 PM »
Hi Platypuss,

- I backed up my hard drive to an external hard disk and when I try and follow the steps I get error MSG's (see picture). I then click on the "x" button and it takes my to the "Manage Windows Backup disk Space" where I click on the "view back ups" and there is nothing to delete.
It's also asking me to format the external hard drive before I can use it.

What do I do from here?

Thanks

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #23 on: November 11, 2015, 02:56:18 PM »


    Hello Eureka,

Apologies for the delay but there appears to be a possible hardware problem with your computer.
Therefore we need to leave your  backup deletion for now & proceed with this first:-

  Check your hard disk for errors
  • Use the Windows Check Disk utility to check your hard drive for errors.
  • Open a command prompt.
  • For Windows Vista and for Windows 7,
  • Start, type cmd in the Start Search box, and then press ENTER.
  • Right click on chkdsk (At top of results box) & select Run as administrater
  • At the command prompt, type chkdsk /f and then press ENTER.

    Note If you receive a message similar to the following:-

    The type of the file system is NTFS. Cannot lock current drive.

     Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
  • Then press Y, press ENTER, and then restart your computer.
  • When Chkdsk finishes, close the command prompt.

Let me know the results please.

Platypuss

Offline Hoov

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Re: [In Progress] Still Slow After Cleaning
« Reply #24 on: November 11, 2015, 03:42:05 PM »
OK.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #25 on: November 12, 2015, 02:31:38 AM »
Hi Platypuss,

I typed in chkdsk in the command prompt and hit enter and it started scanning and at the end of the scan it said "Windows has checked the file system and found no problems."

Thanks

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #26 on: November 13, 2015, 02:59:09 AM »



     

   
Hello Eureka888,
So far, good.

Zip up & Attach Event System File
  • Create a new folder on Desktop
  • Go To Start>Control Panel>Admin Tools & open Event Viewer.
       
  • Click on Windows Logs
       
  • Double click on System
       
  • Select Action at top of page
       
  • Click on Save selected events
       
  • Now type application as the file name
  • N.B. ensure that Event Files(*.evetx) is Save as Type
       
  • Open Desktop in left hand pane, select New Folder & then click on Save
       
  • Zip file(s) into single zip file & then post them here as ATTACHMENTS
Thank you.

Platypuss


Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #27 on: November 15, 2015, 08:35:54 PM »
Hi Platypuss,

Please find attached zip file of the event logs.

Thanks

Offline Foxfire

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Re: [In Progress] Still Slow After Cleaning
« Reply #28 on: November 16, 2015, 02:37:29 PM »


   
 Hello Eureka888,

Thanks for the logs unfortunately they do suggest there is a problem.
Some testing is necessary, I appreciate that you have run chkdsk & it reports "clean"

It is important to back up your system now that you have a computer with no malware present.

You should run some hard disk diagnostic tools on drive D:. I would suggest HDTune for basic testing and MHDD for more advanced tests.
In HDTune you should check Health tab for drive (especially Reallocated Sectors Count Data - this value should be 0 for normal driver) and also do an Error Scan.


Let me know the results please.

Platypuss

Offline Eureka888

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Re: [In Progress] Still Slow After Cleaning
« Reply #29 on: November 16, 2015, 04:57:35 PM »
Hi Platypuss,

I am confused as you say: "It is important to back up your system now that you have a computer with no malware present."

However in post #16 a trojan and other virus's were found. In post #17 kaspersky only deleted 1 virus. Have they all been deleted now?

In post #19  I never did any of the other steps only step 1 which I didn't complete due to not being able to remove the backup files.

Reports coming..

Thanks

 

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