Author Topic: [Resolved] Unable to sccess gogle  (Read 7470 times)

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #105 on: April 19, 2016, 06:38:13 PM »
I don't have Norton installed.  Do you want me to do a similar thing for McAfee?

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #106 on: April 19, 2016, 06:55:38 PM »
Yes. Sorry, I saw Norton in an older log and stopped looking.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #107 on: April 19, 2016, 08:15:27 PM »
I couldn't see ant reference to Google in the McAfee firewall settings.  Are you able to guide me to the 'traffic rules' section of McAfee?

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #108 on: April 20, 2016, 10:34:27 AM »
let me do a bit of research, I will let you know

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #109 on: April 22, 2016, 03:25:37 AM »
thanks hoov, how did you go?

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #110 on: April 22, 2016, 12:01:02 PM »
I have been getting confused. I think the procedure is something like this,

Allow or block Internet connections

You can change your settings to allow or block Internet connections for your programs.

Task

    Open the Firewall settings page.

    Hide How?
        On the Home Page, click Web and Email Protection.
        Click Firewall.
    Click Net Guard.
    Select the IP address that you want to edit, and click Edit.
    Do one of the following:
        To block this connection, select Block this connection for all programs (Recommended).
        To allow this connection, select Allow this connection for all programs.
    Click Apply.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #111 on: April 22, 2016, 10:36:37 PM »
There are no IP addresses listed in Netguard

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #112 on: April 23, 2016, 07:42:14 AM »
Check and see if the windows firewall is active

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #113 on: April 24, 2016, 07:36:58 PM »
Hoov,
I don't know why, but for some reason I now have normal access to Google and Gmail etc.  I don't understand why but I am grateful to you for your efforts and your patience.

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #114 on: April 25, 2016, 06:25:08 AM »
Well we did clean up a bit of malware on your system, but I suspect that it was McAfee doing the blocking, either intentionally or accidentally. I am glad it is working though, I had just about run out of idea's.

Now  there are a few thing's you need to do to fully clean your system and keep it secure.

Run Delfix

This program will remove the tools used and its logs. If anything remains, you can delete manually delete them.
Please download Delfix and save it to your desktop.
Double click on Delfix.exe to run the tool and click on the Run button.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
http://www.howtogeek.com/howto/3187/disable-system-restore-in-windows-7/
Reboot
Re-enable system restore with instructions from tutorial above
Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
 
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. Download version 2. It is not the download button, but just underneath it. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline maddog

  • Bronze Member
  • Posts: 66
Re: [In Progress] Unable to sccess gogle
« Reply #115 on: April 25, 2016, 07:59:11 PM »
Thanks for all your help Hoov and for the final suggestions. Please mark my request as resolved and I'll certainly come back if I have any further problems.  A great site!!

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • Posts: 27120
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] Unable to sccess gogle
« Reply #116 on: April 26, 2016, 09:32:59 AM »
You are welcome!

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!