Author Topic: [Resolved] Unable to sccess gogle  (Read 6292 times)

Offline maddog

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Re: [In Progress] Unable to sccess gogle
« Reply #30 on: February 28, 2016, 08:53:00 PM »
Using that link I get 'this page can't be displayed/

Offline Hoov

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Re: [In Progress] Unable to sccess gogle
« Reply #31 on: February 28, 2016, 09:03:35 PM »
Go ahead and get firefox then.

https://www.mozilla.org/en-US/firefox/new/

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Offline maddog

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Re: [In Progress] Unable to sccess gogle
« Reply #32 on: February 28, 2016, 10:03:41 PM »
firefox downloaded ok

Offline Hoov

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Re: [In Progress] Unable to sccess gogle
« Reply #33 on: February 29, 2016, 03:34:00 PM »
Can you get to google using it?

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Offline maddog

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Re: [In Progress] Unable to sccess gogle
« Reply #34 on: February 29, 2016, 10:54:15 PM »
no

Offline Hoov

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Re: [In Progress] Unable to sccess gogle
« Reply #35 on: February 29, 2016, 11:03:38 PM »
OK, now we are getting into the realm of malware, so I am moving your thread so we can work on the malware detection and removal.

Please run ccleaner to remove temporary files from your system, and to improve the scanning time of the other scans we may be running. Then please run Malwarebytes'' Anti-Malware to check for malware. Both sets of instructions are below

1.Download and scan with CCleaner
When you get to the website, there is a dark grey box on the left side with two tabs along the top. Inside this Dark Grey box is a light grey box. Below that light grey box is where the download links are at. The pay amount is for paid support.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:

    • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
    • Clean all the entries in the "Windows Explorer" section.
    • Clean all entries in the "System" section.
    • Clean all entries in the "Advanced" section.
    • Clean any others that you choose.


    In the Applications Tab
      • Clean all except cookies in the Firefox/Mozilla section if you use it.
      • Clean all in the Opera section if you use it.
      • Clean Sun Java in the Internet Section.
      • Clean any others that you choose.


      4. Click the "Run Cleaner" button.
      5. A pop up box will appear advising this process will permanently delete files from your system.
      6. Click "OK" and it will scan and clean your system.
      7. Click "exit" when done.

      « Last Edit: February 29, 2016, 11:09:04 PM by Hoov »

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      Offline Hoov

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      Re: [In Progress] Unable to sccess gogle
      « Reply #36 on: February 29, 2016, 11:08:37 PM »
        Please download Malwarebytes Anti-Malware FREE Version from here:
      http://downloads.malwarebytes.org/file/mbam
      • Save it to your Desktop.

      MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
      • Make sure you are connected to the Internet.
      • Double-click to execute the installation. Accept the terms, and allow MBAM to install to the default location in your Program Files.
      • Please update the database by clicking on the Update Now button.

      • Following the update, click on the large green Scan Now button to begin the Threat Scan.

      Note: Optionally, you could have simply clicked Fix Now if it is displayed. That will automatically download updates and run a Threat Scan.
      If Malware or Potentially Unwanted Programs are found you will receive a Prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.
      • A window with an option to view the detailed log will appear. Click on View Detailed Log.

        • After viewing the results, please click on the Copy to Clipboard button > OK.
        • Return to our forum. Paste your log into your next reply.
      • Note: If you lose the Clipboard copy and need to retrieve the log again it can be found by opening Malwarebytes and clicking on History> Application Logs with the date of the scan. Simply double-click on that in order to see the options for Copying to Clipboard or to Export to a .txt file (Notepad). etc.. The .txt file can be saved and posted when you are ready.

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      Offline maddog

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      Re: [In Progress] Unable to sccess gogle
      « Reply #37 on: February 29, 2016, 11:21:20 PM »
      I clicked the cccleaner link and got error 404.  When I clicked to be returned to the home scree of the ccleaner site I couldn't see the dark grey and light grey boxes. 

      Offline Hoov

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      Offline maddog

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      Re: [In Progress] Unable to sccess gogle
      « Reply #39 on: March 01, 2016, 12:12:19 AM »
      still there are no dark or light grey boxes. Should I press the green Start Download button?

      Offline Hoov

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      Re: [In Progress] Unable to sccess gogle
      « Reply #40 on: March 01, 2016, 08:23:42 AM »
      yes

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      Offline maddog

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      Re: [In Progress] Unable to sccess gogle
      « Reply #41 on: March 01, 2016, 04:48:28 PM »
      I pressed the Start Download button the 'run' then 'save'.  I can't see any prompts per your instructions below:

      2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
      3. Then select the items you wish to clean up.
      etc

      Offline Hoov

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      Re: [In Progress] Unable to sccess gogle
      « Reply #42 on: March 01, 2016, 06:55:03 PM »
      Skip that for now. Download Malwarebytes' Anti-Malware  and once it has downloaded install it. Then when it starts up (or if it does not start it manually) and then click the big blue Scan Now button near the bottom in the middle. It will update itself and then run the scan. If it finds anything make sure the boxes are checked and then click the Fix Now button.

      Let me know when you get that done and if it fixed anything (you may have to reboot to finish the fix).

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      Offline maddog

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      Re: [In Progress] Unable to sccess gogle
      « Reply #43 on: March 01, 2016, 09:52:52 PM »
      I ran the anti-malware successfully and deleted 2991 targeted items.  Included were 'one or more' malware. 

      Offline maddog

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      Re: [In Progress] Unable to sccess gogle
      « Reply #44 on: March 01, 2016, 09:54:58 PM »
      I am still unable to access google

       

      Click Here