Author Topic: [Resolved - K] Avast detected delay.exe, FF and IE running slower with errors  (Read 7075 times)

Offline Kat540

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Last time the SFC scan ran it found errors then I think Windows Repair repaired them, but FF and IE are still getting errors. I attached the SFC and VEW logs since they are longer. Thank you for all of your help, I thought it would of been malware based on the problems.

TimeCreated : 4/7/2015 1:34:55 PM
Message     :
       Checking file system on C:
       The type of the file system is NTFS.
       Volume label is OS.
             
       A disk check has been scheduled.
       Windows will now check the disk.                         
             
     Stage 1: Examining basic file system structure ...
       262912 file records processed.                                                       
       File verification completed.
       5026 large file records processed.                                   
       0 bad file records processed.                                     
             
     Stage 2: Examining file name linkage ...
       350272 index entries processed.                                                       
       Index verification completed.
       0 unindexed files scanned.                                       
       0 unindexed files recovered.                                     
             
     Stage 3: Examining security descriptors ...
       Cleaning up 83 unused index entries from index $SII of file 0x9.
       Cleaning up 83 unused index entries from index $SDH of file 0x9.
       Cleaning up 83 unused security descriptors.
       Security descriptor verification completed.
       43681 data files processed.                                           
       CHKDSK is verifying Usn Journal...
       36070216 USN bytes processed.                                                           
       Usn Journal verification completed.
             
     Stage 4: Looking for bad clusters in user file data ...
      262896 files processed.                                                               
      File data verification completed.
             
     Stage 5: Looking for bad, free clusters ...
      665909 free clusters processed.                                                       
      Free space verification is complete.
             
      Windows has scanned the file system and found no problems.
       No further action is required.
             
        100020223 KB total disk space.
        96837076 KB in 178415 files.
        148588 KB in 43682 indexes.
        0 KB in bad sectors.
        370923 KB in use by the system.
        65536 KB occupied by the log file.
        2663636 KB available on disk.
             
        4096 bytes in each allocation unit.
        25005055 total allocation units on disk.
        665909 allocation units available on disk.
             
        Internal Info:
          00 03 04 00 67 63 03 00 1b 69 06 00 00 00 00 00  ....gc...i......
          44 02 00 00 38 00 00 00 00 00 00 00 00 00 00 00  D...8...........
             
         Windows has finished checking your disk.
         Please wait while your computer restarts.


Offline kevinf80

  • Malware Removal Staff
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Select the windows key and R key together, in the open run box type or copy/paste the following:

iexplore /extoff

Hit the enter key, Internet Explorer will start, does it make any improvement in that mode?

Next,

Try running Firefox in safe mode, go to the following link and follow the instructions:

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

Does that make any difference to firefox in that mode...?


Offline Kat540

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  • Posts: 54
I am still having the problem with IE and FF. When I typed the command into IE, IE popped up with the cannot display error. FF had the the same problems as well. I attached a screenshot of a forum I visit. In the screenshot that happened when I couldn't type in the reply box so I refreshed the page and then it showed that in the reply box. That also happens at many other websites and sometimes its almost the whole screen or the links are kind of all on one side and everything is sort of squished together.

Offline kevinf80

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Open Firefox, go to this link: https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Follow those instructions and export Firefox bookmarks as html file...

Next,

Close out all browsers, go to this link: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Follow those instructions to uninstall Firefox, ensure to also remove all dataand settings.... re-boot when complete...

Next,

Go to this link: https://www.mozilla.org/en-GB/firefox/new/ Download and install a fresh version of Firefox...

Next,

Go to this link: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them Follow the instructions to import Bookmarks back up...

Next,

With Firefox open select these three keys together Ctrl - Shift - A that will open "Add-ons Manager" Use the search function (top right hand corner) to search for and install the following:

Adblock Plus
Adblock Plus Pop-up Addon
Webutation
Flashblock


Restart Firefox when those addons are installed.

Re-boot your PC, open Firefox see how it responds, any improvement?

Kevin....

Offline Kat540

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I started getting the error again shortly after reinstall. I also got the cannot display error in IE while trying to download FF. Will the next step be a reformat? ASUS didn't include an install/restore disk with the PC, everything came preinstalled. Also the C drive is quite full (where the OS and FF is installed) could that possibly be causing these problems?
If a reformat does become necessary, I have photos in the windows pictures folder and in Adobe Lightroom I would like to back up. What would be the best way to back them up? I also have a 1TB external hard drive if its needed for back ups. Thank you again for all of your help  :)1

Offline kevinf80

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Windows normally needs 15% free space to work correctly, C:\ drive only has about 8% free space on your system, see if there is any data, music, videos, picture files etc on C:\ that can be moved to your external HD.
When that is complete run Disk cleanup, reboot then see if there is any improvement. Instructions for disk cleanup at following link:

http://helpdeskgeek.com/windows-8/how-to-run-disk-cleanup-in-windows-8/

Offline Kat540

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D and E drives on the PC are nearly empty (1021GB of free space). Awhile ago I tried to create a storage space between the drives and it somehow deleted the partition and just said unallocated. I then created a storage space with it so now it says storage space E as the drive. That was in Jan when that happened though. There are now a few things on that drive. I don't know if there is a certain way your supposed to move files to another drive or if I can just drag it there. I hope this all makes sense.

Offline kevinf80

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Is not hard to move files, go to following link: http://windows.microsoft.com/en-GB/windows-8/copy-move-files and follow the instructions....

Offline Kat540

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Thank you for that link. I moved a lot of photos and deleted/uninstalled some other stuff and freed up some space, FF was still having problems so I tried refreshing FF again and its still having all of the same problems. Since this doesn't have to do with malware should this topic be moved to the general computer issues section or should I just create a new topic there? I don't want to take up more of your time  :ty for your help!  :)1

Offline kevinf80

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In my opinion the best way forward is to refresh the operating system, the only issue would be what you started with. If you started with Windows 8 and updated to 8.1 a system refresh would take you back to Windows 8, after that you can update again to Windows 8.1

Full instructions here: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Kevin...

Offline Kat540

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I tried to refresh and reinstall windows, neither of them would work. I got an error that there was problem and that no changes were made. I clicked the link to check for a solution, a window popped up saying windows was checking then the window disappeared and nothing else popped up for a solution. I think I'll just return this computer and purchase a different brand.

Offline kevinf80

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Ok, if we are done i`ll close out....

Offline Kat540

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Yeah its ok to close it, thank you so much for helping with my PC problem! :)

Offline kevinf80

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Since this issue appears to be resolved the topic has been closed. Glad we could help. 

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.