[Resolved - K] Computer starts in safe mode,will not do a system restore

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Offline kevinf80

  • Malware Removal Staff
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Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.

Let me see those two logs, also let me know if any remaining issues or concerns...

One other point, I do not see an Anti-Virus program installed, is that correct..

Kevin

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Offline quabbinman

  • Bronze Member
  • 10
Kevin,....Have I posted what you need?/

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Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
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Can you follow the instructions I give in reply #15, post the produced logs..

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Offline quabbinman

  • Bronze Member
  • 10
Kevin,
Thank you

I have purchased a Vista installation disk...all seems to working now..

Ken

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Offline kevinf80

  • Malware Removal Staff
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  • 7696
Hello Ken,

Thank you for the update, I assume as you`ve bought an installation CD the system has been reinstalled. If that is true and all is now back to normal I guess we can call this one done and close out....

Read the following link to fully understand PC security and best practices, you may find it useful....

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

Take care,

Kevin....

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Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7696
Since this issue appears to be resolved the topic has been closed. Glad we could help. 

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System. Please start a new thread describing your issue and someone will be along to assist you.