Author Topic: [Resolved - K] Slow PC, crashes think Malware  (Read 7583 times)

Offline daneite

  • Bronze Member
  • Posts: 4
[Resolved - K] Slow PC, crashes think Malware
« on: August 31, 2015, 12:48:18 PM »
I posted in the Dell Support forum and they told me to ask you for help. My PC has been running very slowly, I have had to do 2 factory resets but it has just been getting worse, Microsoft office would not open, I just got a message "working on it". Here is a link (I hope) to the thread I started over at Dell http://en.community.dell.com/support-forums/desktop/f/3514/p/19650165/20815721#20815721.
I was advised to ask you for help and since doing all of the tests etc that you say I must do my pc is much better, the biggest difference was when I uninstalled McAfee. I have now installed AVG.
Test results:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 10 Home
Boot Device: \Device\HarddiskVolume1
Install Date: 02/08/2015 15:29:54
System Uptime: 30/08/2015 16:32:21 (18 hours ago)
.
Motherboard: Dell Inc. |  | 05R2TK 
Processor: Intel(R) Core(TM) i7-4770S CPU @ 3.10GHz | SOCKET 0 | 3101/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 1850 GiB total, 1605.96 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is FIXED (NTFS) - 932 GiB total, 812.566 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP5: 13/08/2015 03:35:21 - Installed Rapport
RP6: 16/08/2015 14:33:09 - Windows Update
RP7: 25/08/2015 16:00:44 - Scheduled Checkpoint
RP8: 28/08/2015 09:10:34 - Installed AVG 2015
RP9: 30/08/2015 16:17:12 - Removed AVG PC TuneUp 2015
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
Amazon Music
AVG
AVG 2015
AVG Zen
Bing Bar
BingProtect
CCleaner
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Media Suite Essentials
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD 12
D3DX10
Dell Backup and Recovery
Dell Data Vault
Dell Digital Delivery
Dell SupportAssist
Dell SupportAssistAgent
Dell System Detect
Dell Update
DELLOSD
ESET Online Scanner v3
FMW 1
Fotogalleri
Fotogalleriet
GDR 4033 for SQL Server 2008 R2 (KB2977320) (64-bit)
GDR 4042 for SQL Server 2008 R2 (KB3045313) (64-bit)
Google Chrome
Google Talk Plugin
Google Update Helper
Helium
HP LaserJet 200 color MFP M276
HP LaserJet 200 color MFP M276 Fax
HP LaserJet 200 color MFP M276 HP Device Toolbox
HP LJ200 M276 HP Scan
HP Product FWUpdater
HP Support Solutions Framework
HP Unified IO
HP Update
hpbDSService
hpbM276DSService
HPDXP
HPLaserJet200color-MFPM276_HelpLearnCenter_SI
HPLJDXPHelper
HPLJUTCore
HPLJUTM276
hppFaxDrvM276
hppLaserJetService
hppM276LaserJetService
hppSendFaxM276
hpStatusAlerts
hpStatusAlertsM276
HTC Driver Installer
HTC Sync Manager
inFlow Inventory
inFlow Inventory 64-bit
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Rapid Storage Technology
Intel(R) Smart Connect Technology
Intel® Trusted Connect Service Client
IPTInstaller
LJDXPHelperUI
Malwarebytes Anti-Malware version 2.1.8.1057
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2008 R2 (64-bit)
Microsoft SQL Server 2008 R2 Native Client
Microsoft SQL Server 2008 R2 RsFx Driver
Microsoft SQL Server 2008 R2 Setup (English)
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Browser
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
Music Manager
MyDriveConnect 4.0.3.2180
NVIDIA Control Panel 353.62
NVIDIA Install Application
Photo Common
Photo Gallery
Qualcomm Atheros Bandwidth Control Filter Driver
Qualcomm Atheros Bluetooth Suite (64)
Qualcomm Atheros Killer Wireless-N Drivers
Qualcomm Atheros Network Manager
Qualcomm Atheros Performance Suite
Rapport
Realtek High Definition Audio Driver
Samsung Drive Manager
SanDisk_Button_Manager.exe
SAP Crystal Reports runtime engine for .NET Framework (64-bit)
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687409) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2837610) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920795) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3054888) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3054890) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB2863812) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB2965208) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB2986254) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB3054992) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB2596857) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB3055051) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB3055052) 32-Bit Edition
Service Pack 2 for SQL Server 2008 R2 (KB2630458) (64-bit)
Skype Click to Call
Skype™ 7.6
SQL Server 2008 R2 SP2 Common Files
SQL Server 2008 R2 SP2 Database Engine Services
SQL Server 2008 R2 SP2 Database Engine Shared
Sql Server Customer Experience Improvement Program
Trusteer Endpoint Protection
Unity Web Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3055023) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Valokuvavalikoima
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
Visual Studio C++ 10.0 Runtime
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Liven peruspaketti
.
==== Event Viewer Messages From Past Week ========
.
30/08/2015 16:44:16, Error: Service Control Manager [7034]  - The HP LaserJet Service service terminated unexpectedly. It has done this 1 time(s).
30/08/2015 16:31:26, Error: Service Control Manager [7031]  - The User Data Storage_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
30/08/2015 16:31:26, Error: Service Control Manager [7031]  - The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
30/08/2015 16:31:26, Error: Service Control Manager [7031]  - The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
30/08/2015 16:31:26, Error: Service Control Manager [7031]  - The Contact Data_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
30/08/2015 12:00:00, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {9E175B68-F52A-11D8-B9A5-505054503030}
30/08/2015 11:59:12, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
30/08/2015 11:58:47, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
30/08/2015 11:57:48, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
30/08/2015 11:57:35, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
30/08/2015 11:57:35, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service BITS with arguments "Unavailable" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
30/08/2015 11:57:31, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "Unavailable" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
30/08/2015 11:39:46, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {D63B10C5-BB46-4990-A94F-E40B9D520160}  and APPID  {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
30/08/2015 11:35:41, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
30/08/2015 11:33:47, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the HP Support Solutions Framework Service service to connect.
30/08/2015 11:33:47, Error: Service Control Manager [7000]  - The HP Support Solutions Framework Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
30/08/2015 11:33:17, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the McAfee Firewall Core Service service to connect.
30/08/2015 11:33:17, Error: Service Control Manager [7001]  - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error:  The service did not respond to the start or control request in a timely fashion.
30/08/2015 11:33:17, Error: Service Control Manager [7001]  - The McAfee Personal Firewall Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error:  The service did not respond to the start or control request in a timely fashion.
30/08/2015 11:33:17, Error: Service Control Manager [7000]  - The McAfee Firewall Core Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
29/08/2015 04:02:17, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WbioSrvc service.
29/08/2015 03:59:56, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the User Data Storage_Session1 service to connect.
29/08/2015 03:59:56, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Sync Host_Session1 service to connect.
29/08/2015 03:59:55, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the User Data Storage_Session1 service, but this action failed with the following error:  An instance of the service is already running.
28/08/2015 20:25:10, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the inFlow Sample Application Server service to connect.
28/08/2015 20:25:10, Error: Service Control Manager [7000]  - The inFlow Sample Application Server service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:51:40, Error: Service Control Manager [7000]  - The Group Policy Client service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:51:15, Error: Service Control Manager [7000]  - The Microsoft Account Sign-in Assistant service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:47:24, Error: Service Control Manager [7000]  - The Network Setup Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:31:54, Error: Service Control Manager [7000]  - The Remote Access Connection Manager service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:28:15, Error: Service Control Manager [7000]  - The Windows Update service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 16:28:15, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service wuauserv with arguments "Unavailable" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
28/08/2015 15:07:42, Error: Service Control Manager [7000]  - The Update Orchestrator Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 15:07:42, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service UsoSvc with arguments "Unavailable" in order to run the server: {B91D5831-B1BD-4608-8198-D72E155020F7}
28/08/2015 12:22:59, Error: Service Control Manager [7000]  - The Device Setup Manager service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
28/08/2015 11:38:38, Error: Service Control Manager [7046]  - The following service has repeatedly stopped responding to service control requests: IKE and AuthIP IPsec Keying Modules Contact the service vendor or the system administrator about whether to disable this service until the problem is identified. You may have to restart the computer in safe mode before you can disable the service.
28/08/2015 11:38:08, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
28/08/2015 11:37:38, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NetSetupSvc service.
28/08/2015 11:35:38, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gpsvc service.
28/08/2015 11:34:08, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.
27/08/2015 23:02:22, Error: Service Control Manager [7000]  - The eapihdrv service failed to start due to the following error:  This driver has been blocked from loading
27/08/2015 23:02:22, Error: Application Popup [1060]  -
27/08/2015 10:09:37, Error: Service Control Manager [7043]  - The Group Policy Client service did not shut down properly after receiving a pre-shutdown control.
.
==== End Of File ===========================

I had to attach dds file as post too long.
Hope I have done everything OK
Kathryn
« Last Edit: September 02, 2015, 03:34:31 AM by kevinf80 »

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #1 on: August 31, 2015, 05:03:41 PM »
Hello and welcome to SpywareHammer,

My screen name is kevinf80, either that or Kevin is good for replies. Ok lets continue:

P2P/illegal software Warning:

Quote
If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here. Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the Forum policy on P2P and Illegal Software.

Next,

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Next,

Follow the instructions in the following link to show hidden files:

http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.
'Could not load DDA driver'

  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....
Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either accept the alert or disable your security and allow FRST to run...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Next,

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!
Let me see those logs in your reply....

Thank you,

Kevin...

Offline daneite

  • Bronze Member
  • Posts: 4
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #2 on: September 01, 2015, 02:38:36 AM »
Hi Kevin, thank you for the help!!
I am not aware of any p2p software on my pc, if you point me in the right direction I will remove it immediately.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 01/09/2015
Scan Time: 08:15
Logfile:
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.09.01.01
Rootkit Database: v2015.08.16.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Kathryn

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 375588
Time Elapsed: 12 min, 25 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


Hope this is all done correctly.
Thanks
Kathryn

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #3 on: September 01, 2015, 07:59:36 AM »
Hello Kathryn,

Thanks for those logs, continue as follows please:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Uninstall the following via "Programs and Features" from the control panel:

BingProtect

Unless you it is absolutely essential for banking etc also uninstall this one to:

Rapport

Next,

Please follow these instructions:-

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

Next,

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

Let me see those logs, also give an update on any remaining issues or concerns...

Thank you,

Kevin...


Offline daneite

  • Bronze Member
  • Posts: 4
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #4 on: September 01, 2015, 10:04:52 AM »
Hi Kevin,
Here they all are!
# AdwCleaner v5.005 - Logfile created 01/09/2015 at 16:31:14
# Updated 31/08/2015 by Xplode
# Database : 2015-08-31.2 [Server]
# Operating system : Windows 10 Home  (x64)
# Username : Kathryn - STUDY
# Running from : C:\Users\Kathryn\Desktop\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\winsta
[!] Folder Not Deleted : C:\Program Files (x86)\Winsta
[-] Folder Deleted : C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Extensions\icpgjfneehieebagbmdbhnlpiopdcmna
[-] Folder Deleted : C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmkckgpgekmanipelfidlhmkfcjicion

***** [ Files ] *****

[-] File Deleted : C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\icpgjfneehieebagbmdbhnlpiopdcmna

***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\Google\Chrome\Extensions\bmkckgpgekmanipelfidlhmkfcjicion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A441E7D3-BC9B-4062-B9E4-9B81C0059F6A}

***** [ Web browsers ] *****

[-] [C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : abpgpfeejjkdgbegcmbbiimbefakonej
[-] [C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : bmkckgpgekmanipelfidlhmkfcjicion
[-] [C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : icpgjfneehieebagbmdbhnlpiopdcmna
[-] [C:\Users\Kathryn\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : mpfeggemggokijeahnacacopejaabljl

*************************

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [1890 bytes] ##########


The others are attachments
I had to uninstall AVG as it conflicted with my printer for some reason, I am now using Windows Defender in Windows 10 is that good enough??? This has scared me as I thought I was covered!
Thanks for all of your help
Kathryn

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #5 on: September 01, 2015, 01:28:47 PM »
Hello Kathryn,

I assume your system is now behaving as it should, if that is true run the following to clean up:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:


  • Remove disinfection tools
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Regarding security, that really depends on what you`re after. If you do not mind paying, then Kaspersky is my own preference....
If you prefer a free set up then what Windows 10 provides is definitely adequate, have a ready at the following link:

http://www.howtogeek.com/225385/what%E2%80%99s-the-best-antivirus-for-windows-10-is-windows-defender-good-enough/

Also read at the following link to fully understand PC security and best practices, you may find it useful....

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

Let me know if you have any rrmaining issues or concerns, if none are we ok to close out...

Thank you,

Kevin...

Offline daneite

  • Bronze Member
  • Posts: 4
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #6 on: September 02, 2015, 03:15:48 AM »
Thank you Kevin,
Yes all is working as it should now, you are a star!!!
Thanks for the info I will certainly read it all!
Thanks once again and you may close this now.
Kind Regards
Kathryn

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #7 on: September 02, 2015, 03:29:04 AM »
Hello Kathryn,

Thanks for the update, it was a pleasure to work with you. Will close out shortly...

Take care and surf safe,

Kevin.... ;)1

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Resolved - K] Slow PC, crashes think Malware
« Reply #8 on: September 02, 2015, 03:35:31 AM »
Since this issue appears to be resolved the topic has been closed. Glad we could help..... :t 

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System. Please start a new thread describing your issue and someone will be along to assist you.