[Resolved - K] Please assist, I am PC illiterate

  • 28 Replies
  • 592 Views
*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #15 on: March 16, 2018, 04:27:57 AM »
Hello Moe,

Yes all completed correctly, couple supplementary scans to finish up:

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror

  • Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Post those logs to your reply, also let me know if there are any remaining issues or concerns..

Thank you,

Kevin....

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #16 on: March 16, 2018, 02:08:48 PM »
# AdwCleaner 7.0.8.0 - Logfile created on Fri Mar 16 20:04:28 2018
# Updated on 2018/08/02 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Lavasoft\WebCompanion


***** [ Files ] *****

Deleted: C:\Users\All Users\Desktop\eBay.lnk
Deleted: C:\Users\Public\Desktop\eBay.lnk
Deleted: C:\Windows\System32\rnd_chunk.bin
Deleted: C:\Windows\SysWOW64\rnd_chunk.bin


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Lavasoft\Web Companion
Deleted: [Key] - HKU\S-1-5-21-4155644576-4287135309-2710794365-1001\Software\Lavasoft\Web Companion
Deleted: [Key] - HKCU\Software\Lavasoft\Web Companion
Deleted: [Value] - HKU\S-1-5-21-4155644576-4287135309-2710794365-1001\Software\Microsoft\Windows\CurrentVersion\Run|Web Companion
Deleted: [Value] - HKCU\Software\Microsoft\Windows\CurrentVersion\Run|Web Companion
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com
Deleted: [Value] - HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store|C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanionInstaller.exe
Deleted: [Key] - HKLM\SOFTWARE\ActiveOptimization


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [2107 B] - [2018/3/16 20:2:58]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #17 on: March 16, 2018, 02:20:29 PM »

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Fri Dec 08 10:48:04 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 08 10:48:26 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Sat Dec 09 22:27:36 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Dec 09 22:28:29 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Mon Dec 11 18:17:20 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Dec 11 18:17:53 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Dec 12 16:55:17 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Scan Run From Windows Update
Heartbeat Will be Sent in 0 Days

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Dec 12 17:50:01 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Dec 12 19:20:23 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Dec 12 19:21:10 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Dec 13 20:37:06 2017


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Dec 13 21:29:34 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Dec 13 21:33:22 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Fri Dec 15 10:06:20 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 15 10:06:49 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sun Dec 17 10:06:46 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Dec 17 10:07:28 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Mon Dec 18 12:31:19 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Dec 18 12:32:58 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Dec 19 15:19:28 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Dec 19 15:20:42 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Dec 20 17:59:51 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Dec 20 18:00:34 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Thu Dec 21 19:32:10 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Dec 21 19:32:42 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Dec 27 01:46:21 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Dec 27 01:46:58 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Thu Dec 28 09:37:51 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Dec 28 09:38:29 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Fri Dec 29 18:57:36 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 29 18:57:56 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sat Dec 30 21:07:59 2017


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sun Dec 31 08:48:04 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Dec 31 08:48:25 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Mon Jan 01 09:16:38 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Jan 01 09:17:15 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Jan 02 10:19:20 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 02 10:19:39 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Jan 03 15:08:11 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 03 15:08:32 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Thu Jan 04 17:54:07 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jan 04 17:54:43 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sat Jan 06 11:46:35 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 06 11:47:33 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sun Jan 07 12:06:02 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Jan 07 12:06:21 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Mon Jan 08 16:46:55 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Jan 08 16:47:29 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Jan 09 15:26:46 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Scan Run From Windows Update
Heartbeat Will be Sent in 0 Days

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 09 15:28:34 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Jan 09 19:24:08 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 09 19:24:38 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Jan 10 20:21:14 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 10 20:22:21 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Fri Jan 12 10:02:21 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Jan 12 10:02:54 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sat Jan 13 19:16:23 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 13 19:17:24 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sun Jan 14 19:55:25 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Jan 14 19:55:58 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Jan 15 21:10:08 2018


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Jan 15 21:18:38 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Jan 15 21:19:09 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Jan 17 10:48:06 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Jan 17 10:56:54 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 17 10:56:58 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Thu Jan 18 12:53:26 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jan 18 12:53:42 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Fri Jan 19 23:20:55 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Jan 19 23:21:41 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sun Jan 21 20:20:04 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Jan 21 20:20:38 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Jan 22 23:41:17 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Jan 22 23:41:42 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Jan 24 01:55:24 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 24 01:55:53 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Thu Jan 25 10:16:53 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jan 25 10:17:36 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Fri Jan 26 11:11:37 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Jan 26 11:11:57 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sat Jan 27 20:07:43 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 27 20:08:05 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sun Jan 28 23:07:11 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Jan 28 23:07:28 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Jan 30 11:56:02 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 30 11:56:18 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Thu Feb 01 09:53:40 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Feb 01 09:54:02 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Fri Feb 02 14:34:06 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Feb 02 14:34:24 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sun Feb 04 08:44:04 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Feb 04 08:44:46 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Feb 05 10:47:48 2018


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Feb 05 11:21:59 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Feb 05 11:22:17 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Feb 06 13:18:56 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 06 13:19:29 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Feb 07 17:43:23 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Feb 07 17:43:40 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Fri Feb 09 08:16:39 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Feb 09 08:16:58 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sat Feb 10 20:04:49 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Feb 10 20:04:59 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sun Feb 11 22:13:08 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Feb 11 22:13:28 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Feb 13 08:03:01 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 13 08:03:17 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Feb 13 16:26:39 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Scan Run From Windows Update
Heartbeat Will be Sent in 0 Days

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 13 16:28:32 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Wed Feb 14 10:20:44 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Feb 14 10:20:54 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Thu Feb 15 13:05:15 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Feb 15 13:05:38 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Fri Feb 16 21:00:35 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Fri Feb 16 22:07:25 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Feb 16 22:07:33 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sat Feb 17 22:52:41 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Feb 17 22:53:24 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Mon Feb 19 10:06:50 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Feb 19 10:07:09 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Feb 20 16:19:25 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 20 16:19:43 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Wed Feb 21 19:12:30 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Feb 21 19:12:50 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Fri Feb 23 08:56:59 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Feb 23 08:57:39 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sat Feb 24 17:51:36 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Feb 24 17:53:18 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sun Feb 25 20:53:21 2018


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sun Feb 25 22:11:06 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Feb 25 22:11:20 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Feb 27 05:36:41 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 27 05:36:51 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Wed Feb 28 08:41:32 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Feb 28 08:41:48 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Thu Mar 01 10:47:22 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Mar 01 10:47:37 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Fri Mar 02 11:21:21 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Mar 02 11:21:33 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sat Mar 03 19:38:50 2018


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sat Mar 03 19:52:56 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Mar 03 19:53:17 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Mon Mar 05 06:24:29 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Mar 05 06:24:44 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Mar 06 09:20:30 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Mar 06 09:20:51 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Wed Mar 07 10:30:21 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Mar 07 10:30:49 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Thu Mar 08 10:59:07 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Mar 08 10:59:30 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Fri Mar 09 11:32:50 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Mar 09 11:33:01 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sat Mar 10 13:33:10 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Mar 10 13:33:24 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Sun Mar 11 21:02:03 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sun Mar 11 21:02:26 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Mar 13 07:05:41 2018


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Mar 13 07:58:49 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Mar 13 07:59:06 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Tue Mar 13 10:48:58 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Heartbeat Will be Sent in 0 Days
Microsoft Windows Malicious Software Removal Tool Finished On Tue Mar 13 10:49:01 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.57, February 2018 (build 5.57.14524.1)
Started On Wed Mar 14 12:11:33 2018

Engine: 1.1.14500.5
Signatures: 1.261.542.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Mar 14 12:12:13 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.58, March 2018 (build 5.58.14622.1)
Started On Wed Mar 14 16:36:18 2018

Engine: 1.1.14600.4
Signatures: 1.263.2.0
Run Mode: Scan Run From Windows Update
Heartbeat Will be Sent in 0 Days

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Mar 14 16:38:19 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.58, March 2018 (build 5.58.14622.1)
Started On Thu Mar 15 15:36:22 2018

Engine: 1.1.14600.4
Signatures: 1.263.2.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Mar 15 15:36:52 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.58, March 2018 (build 5.58.14622.1)
Started On Fri Mar 16 15:51:22 2018

Engine: 1.1.14600.4
Signatures: 1.263.2.0
Run Mode: Preparing Heartbeat Telemetry
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Mar 16 15:52:06 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.58, March 2018 (build 5.58.14622.1)
Started On Fri Mar 16 16:15:44 2018

Engine: 1.1.14600.4
Signatures: 1.263.2.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Mar 16 16:18:26 2018


Return code: 0 (0x0)

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #18 on: March 16, 2018, 02:22:01 PM »
Kevin:

My PC is still doing this thing where it goes WHIRRRRRRRRRRR... 

May I ask if you have any ideas on that?

Thanks much, and you've been a great help and are a credit to PC experts everywhere.

Have a great weekend.

Moe.

*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #19 on: March 16, 2018, 02:43:14 PM »
Hiya Moe,

Where does the noise come from, is it possibly from a fan..?  Apart from the noise is your PC running ok..

Thanks,

Kevin...

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #20 on: March 18, 2018, 08:05:51 AM »
Kevin:

I've had my PC for several years, it's never done that before.  It whirs quite loudly, and stops, and does it again, and stops, and does it again...

It began when I downloaded the fake "Flashplayer Update."  Now, every time I log out of the internet, I get a message, "Your files are still downloading.  If you close your browser, you may lose them."  That never happened before.

Any ideas?

I greatly appreciate all your assistance.

*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #21 on: March 18, 2018, 02:19:23 PM »
Your default browser is Internet Explorer 11, is that the only browser affected..?

Next,

Download RogueKiller and save it on your desktop, ensure to download correct version..

RogueKiller (X86)

RogueKiller (x64)

  • Exit all running applications.
  • Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue.
  • If RogueKiller is unable to load,  do not hesitate to try launching it several times or rename it winlogon.
  • Click "Start Scan" to begin the analysis. This may take some time.
  • Once the scan is complete, click the "Open TXT" button to display the scan report.
  • Copy/Paste it's content in your next reply.

Do not use the Remove Selected option until i`ve had a look at the log..

Thanks,

Kevin

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #22 on: March 18, 2018, 03:52:59 PM »
RogueKiller V12.12.8.0 (x64) [Mar 12 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Doyle [Administrator]
Started from : C:\Users\Doyle\Downloads\RogueKiller_portable64.exe
Mode : Scan -- Date : 03/18/2018 16:51:55 (Duration : 00:50:04)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 3 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-4155644576-4287135309-2710794365-1001\Software\Microsoft\Internet Explorer\Main | Start Page : https://login.frontier.com/webmail/  -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-4155644576-4287135309-2710794365-1001\Software\Microsoft\Internet Explorer\Main | Start Page : https://login.frontier.com/webmail/  -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {BE22A792-250D-4EAD-8BD0-6A3047FC1CE2} : v2.20|Action=Allow|Active=TRUE|Dir=In|App=C:\Users\Administrator\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe|Name=Microsoft SkyDrive|
  • -> Found


¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST2000DM 001-1CH164 SATA Disk Device +++++
--- User ---
[MBR] c13c7af60af4eadcd623e55dcc789054
[BSP] a52f2fe01aecc383060a4b6fd0f45b91 : Empty MBR Code
Partition table:
0 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 2048 | Size: 1023 MB
1 - [MAN-MOUNT] EFI system partition | Offset (sectors): 2097152 | Size: 360 MB
2 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 2834432 | Size: 128 MB
3 - Basic data partition | Offset (sectors): 3096576 | Size: 1888031 MB
4 - [SYSTEM][MAN-MOUNT]  | Offset (sectors): 3869784064 | Size: 450 MB
5 - [SYSTEM] Basic data partition | Offset (sectors): 3870705664 | Size: 17731 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Dell USB Mass Storage USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )


*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #23 on: March 19, 2018, 12:41:01 AM »
Hello Moe,

RogueKiller log is clean, does this issue you describe only affect your default browser Internet Explorer..?

Thank you,

Kevin

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #24 on: March 19, 2018, 01:52:24 PM »
Sir:

I use Microsoft Edge as my browser. 

A little box came up asking if I want to delete the following:

PUM Homepage

PUM Homepage

Suspicious Path

Should I delete them?

Thanks, Moe.

*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #25 on: March 19, 2018, 03:48:53 PM »
Hiya Moe,

If you are having problems with MS Edge is probably a better option to either Reset, Repair or even Reinstall it. Those are natural steps. Try reset first, if that fails go for Repair, if that fails ultimately go for Reinstall.

Full instaructions at the following link:

http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10

Where you see "WinX" menu mentioned to access select the Windos Key and X key together...

Thank you,

Kevin

*

Offline MosesJJN

  • Bronze Member
  • 39
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #26 on: March 20, 2018, 01:12:24 PM »
Thanks, much..

I did the reset/repair thing.  Seems not to be whirring loudly anymore.  I shall watch it over the next few days and see.

I went ahead and deleted the three items that came up in the maleware removal window as "suspicious."

Thanks, I am restarting my PC now.  You have been a great assistance, and you are a credit to software techs everywhere. 

Moe.

*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [In Progress - K] Please assist, I am PC illiterate
« Reply #27 on: March 20, 2018, 05:53:55 PM »
Thanks for the update Moe, unless you have any remaining issues or concerns continue to clean up...

Delete RogueKiller portable from your Downloads folder, also delete this folder if present: C:\ProgramData\RogueKiller

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:


  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings   <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... 

*

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • 7695
Re: [Resolved - K] Please assist, I am PC illiterate
« Reply #28 on: March 25, 2018, 09:45:08 AM »
Since this issue appears to be resolved the topic has been closed. Glad we could help....  :t

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System.

Please start a new thread describing your issue and someone will be along to assist you.