thank you for this site, i have multiple problems

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Offline jeff

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thank you for this site, i have multiple problems
« on: November 21, 2008, 07:04:00 PM »
I am a new computer owner and have obviously surfed my computer into a semicoma. i have received several warnings about Trojans, etc. but i didn't really know what to do. So a friend suggested trend micro and i read about hijack this on line looking for help. i tried to save the hijack log and was unable too. hijack also says that is being denied access's to host files, suggests i open as admin. and then it seems to do stuff, but then I can't seem to make notepad save the report to my desktop. I apologize for being so techno-challenged. i apologize if i am in the wrong forum. thank you again.

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Offline Mister2

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Re: thank you for this site, i have multiple problems
« Reply #1 on: November 22, 2008, 12:47:37 AM »
Jeff is having difficulty getting a log from this system and is currently receiving help in General Computer Issues to overcome this problem.
Never stop learning - visit the SpywareHammer Knowledgebase

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Offline negster22

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Re: thank you for this site, i have multiple problems
« Reply #2 on: November 22, 2008, 05:59:25 PM »
The error message about the hosts file indicates you are running Vista and there are UAC safeguards in place.

Please follow these  directions and pay special attention to the special instructions for Vista users (in red):

To download and properly install HijackThis:

   1. Download the HijackThis Installer here:
http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

   2. Save the HJT Installer to your desktop or the folder of your choice, then navigate to that folder and double-click HJTInstall.exe to start the installation.

   3. When the Trend Micro HJT install box appears, click Install.

   4. HijackThis (HJT) will be installed in the C:\Program Files\Trend Micro\HijackThis folder by default and a desktop shortcut will be created.

To obtain a HijackThis Log:

   1. Launch HijackThis by double-clicking its desktop shortcut or by clicking Start -> All Programs -> HijackThis.

   Vista users only - You must launch HijackThis by right-clicking the HijackThis desktop shortcut and choosing "Run as Administrator" (if you see an error while performing Step 2, about being denied write access to the Hosts file, then you have not done this correctly)

   2. Select the "Do a system scan and save a logfile" option

   3. HijackThis will analyze your system, and automatically open a notepad textfile containing the HijackThis log when the scan is finished.
 
4. Please copy and paste the HijackThis log (the contents of the notepad file) into your next reply (make sure that Format -> Word Wrap is unchecked (disabled) in Notepad first).
Microsoft MVP - Consumer Security 2006 - 2011
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