Microsoft announced on Friday that Microsoft Community forum support will be discontinued for several company products including Windows 7 and Windows 8.1.
Microsoft's Answers Community is operated by Microsoft. It has forums for many Microsoft products and Microsoft employees a number of agents, usually third-party contractors, who interact with users who post on the forum.
https://www.ghacks.net/2018/06/11/microsoft-pulls-agents-from-windows-7-8-1-and-other-forums/
