[Malwarebytes] IMPORTANT: Web Blocking / RAM Usage

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Offline Bugbatter

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[Malwarebytes] IMPORTANT: Web Blocking / RAM Usage
« on: January 29, 2018, 01:27:09 PM »


On January 27, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash.

We have triaged this issue and pushed a protection update that resolves it...

...The root cause of the issue was a malformed protection update that the client couldn’t process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines and will work to ensure that this does not happen again.

Getting your computer or business back up and running is our utmost priority, as is rebuilding your trust.

Complete article:
https://blog.malwarebytes.com/malwarebytes-news/2018/01/important-web-blocking-ram-usage/

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[Opinion]
As one of the thousands who experienced the crash in the middle of a project, I have only good things to say about how well (and how quickly) the MBAM team handled the problem last Saturday.
What was upsetting was how nasty many of the other customers were on the forums and in social media. In the last few years, we've seen vicious invective in politics, technology, and in other areas. Whatever happened to manners?

Bugbatter

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

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Offline Hoov

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Re: [Malwarebytes] IMPORTANT: Web Blocking / RAM Usage
« Reply #1 on: January 29, 2018, 03:33:11 PM »
With as many times Malwarebytes has saved someone's bacon, you would think they would get the benefit of the doubt. They do from me.

Former Consumer Security MVP
2011-2014

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