Author Topic: Computer often fails to start properly and shuts down suddenly  (Read 7599 times)

Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #15 on: August 19, 2014, 01:44:18 PM »
By tapping F8 I got a wide range of options up. After safe mode was selected, the computer appeared to freeze while loading the various drives. Then it looked like it was going to start but the screen soon went black.

Is it worth trying some of the other options that tapping F8 brings up? I can't remember what they were but I'm sure there were some I hadn't seen before.

I don't have a CD burner or Window disc but I do have recovery discs that I made soon after buying the machine.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #16 on: August 19, 2014, 02:03:51 PM »
You can try select boot to the last know Good Configuration.

Do you have personal data on the computer that you cannot afford to loose? Do you have a friend or family member that would burn a CD for you? They will need broadband do download the disc. The ISO needed is 590MB.

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #17 on: August 19, 2014, 02:10:49 PM »
I've now got the thing running in safe mode. Unfortunately I can't connect to the internet to download Speccy. Do I need to be in safe mode with networking for that? Fingers crossed that I can get the computer to start up again.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #18 on: August 19, 2014, 02:55:34 PM »
Hold off on that for now. We need to find out what the problem is with the startup. My first thought is the harddrive.

1. Double-click My Computer, and then right-click the C: drive.
   2. Click Properties, and then click Tools.
   3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
   4. Select both the following options
          *  select the Automatically fix file system errors check box
          *  select the Scan for and attempt recovery of bad sectors check box
   5. Click Start
 
      Note If one or more of the files on the hard disk are open, you will receive the following message:
      The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
      Click Yes to schedule the disk check, and then restart your computer to start the disk check.


Prey that chkdsk does its thing and windows restarts. If you have to go back into safe mode, do that. Let me know how it goes.

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #19 on: August 19, 2014, 04:22:40 PM »
I did receive such a message. When I rebooted, the disk check started to run but almost immediately the screen went blank. I've made several attempts to start in safe mode, but every time the computer gets stuck when the drivers have been loaded. It's now 11.20pm here in London, so I' giving up for tonight and going to bed.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #20 on: August 19, 2014, 04:28:41 PM »
GRRR!
Do you have personal data or files on this computer that you need to save?

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #21 on: August 20, 2014, 02:27:25 PM »
Hello again,

There is stuff saved on the computer that I would prefer not to lose, but nothing that's really indispensable.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #22 on: August 20, 2014, 03:13:31 PM »
The reason I inquire is I think it is time to start over. It is possible to save the stuff on that drive as long as you have another computer with enough space on the harddrive. You have to pull the harddrive out of the problem computer and connect it to a good computer. You will need an adapter to do this though.

Is this something you would be willing to do? It is easy even for a novice.

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #23 on: August 20, 2014, 04:18:46 PM »
Yes, I expect I can handle that. We don't have another computer, so I would have to get a friend to agree to the use of theirs. Then, once I have secured the use of a second computer and obtained the adapter, I should get back to you, right?

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #24 on: August 20, 2014, 05:53:53 PM »
Yep. I will walk you thru removing the harddrive and connecting it up so you can recover your personal data.

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #25 on: August 25, 2014, 12:42:43 PM »
OK, I now have an adapter for connecting my hard drive to another computer. But does this second computer need to be one that's running Windows Vista, as mine is, or is any version of Windows OK? Could I even save the stuff onto an Apple computer?

By the way, please excuse the long silence. Life tends to get in the way.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #26 on: August 25, 2014, 02:11:51 PM »
Any version of windows will do. The apple may not work, but I am not sure about that. To remove the harddrive from the computer, turn the computer off, unplug it, flip it over and remove the battery. Now there is one of the covers on the bottom that is about 3 inches by 4 inches, remove that. There are probably 2 small Phillips screws holding it on. Chances are even that they are capture screws, this means that they may not come out of the panel. If you keep unscrewing them and they become really loose but do not come free, then they will stay in the panel.

Once you have the panel loose, the harddrive will have somewhere between 2 and 4 screws. Each computer is different. Remove these screws. If you look at the two narrow ends of the harddrive you will be able to see the connectors. Pull the opposite end just above the level of the bottom of the computer and then pull the drive in the opposite direction of the connectors.  Only handle the drive by the edges. Do not touch the connectors, or the circuit board. Below are two pictures. The top one shows the parts of the adapter that you need, the bottom shows how to connect them.

Both the power connector and the data connector on your drive should look like an L with a very short bottom leg. You can only plug in the power cable and data cable into the drive in one direction. then connect the power brick and USB adapter in so it looks like the setup in the bottom picture.

Now set the drive flat on the table near the other computer, plug in the power cable into an outlet, then plug the USB plug into a USB port on the computer you will be using to pull off your personal information. If your setup is like mine, you have a power switch on the cord, make sure it is set to on. The computer should recognize a new harddrive and install the drivers it needs. Now you can access the harddrive just like any other harddrive.

Do you know how to get your information of your harddrive and save it to another drive or media?

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Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #27 on: August 27, 2014, 02:31:42 PM »
Although I don't know how to save stuff from the hard onto another drive, I'm going to use my computer at work for this and one of the IT guys has offered to help me if I need it, so everything should be fine.

Offline guitarebasse

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #28 on: August 29, 2014, 10:58:36 AM »
Right, now I've got the stuff from my laptop's hard drive backed up on my computer at work. That's the good news.

The bad news is this: I've tried to boot up from the recovery disks, but it's not working. With the first of the recovery disks in the CD drive, I press the power button while tapping F12 to bring the Boot Manager up and then select "CD/DVD", but when the process reaches the window showing various disks and stuff, the screen goes blank.

Offline Hoov

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Re: Computer often fails to start properly and shuts down suddenly
« Reply #29 on: September 01, 2014, 05:51:24 AM »
Can you get into the BIOS and set your computer to boot to the DVD drive first?

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