Author Topic: HP Pavilion DV4-1534SB USB/SATA issue  (Read 1169 times)

Offline jboz24

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HP Pavilion DV4-1534SB USB/SATA issue
« on: November 07, 2014, 07:02:51 PM »
Computer: HP Pavilion DV4-1534SB
OS: 64-bit Windows 7 Home  Premium SP1

Issue:

Computer has 3 USB ports, of which 1 is an eSATAp.  For all intents and purposes, computer works fine and operates successfully.  However, if the eSATAp port is left empty at startup (or I eject the USB stick in the port), a pop-up will appear stating that a USB device has malfunctioned and all three USB ports will become unresponsive.

At this point, Device Manager will show a device not found under the "Universal Serial Bus Controllers" with no means of updating the driver or identifying what the item is.

Thoughts?

Offline Hoov

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Re: HP Pavilion DV4-1534SB USB/SATA issue
« Reply #1 on: November 07, 2014, 09:25:26 PM »
Go to the support page for that computer and download the newest drivers and software for USB and eSATAp. Then go into the control panel and then device driver and uninstall all the USB devices. Now reinstall the drivers that you downloaded. Reboot the computer and see what happens.

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Offline jboz24

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Re: HP Pavilion DV4-1534SB USB/SATA issue
« Reply #2 on: November 10, 2014, 10:12:46 PM »
This is an interesting one.  I did try to update the drivers prior to coming here but didn't see anything on the HP site under that computer that seemed USB or eSATA related.  However, the issue has seemed to clear up by the following:

Using device manager, I uninstalled the "device not found".  Then, I rebooted the computer and plugged in a USB memory stick into the eSATAp port prior to restart.  The device registered and was accessible.  After leaving the device in for a couple days, I safely ejected the device and rebooted the computer. 

So far (fingers crossed), everything seems to be working.  It's been up for ~2 hours now without issue (and 2 days since I plugged in the USB device).  I'm wondering if, at some point, a device was removed without ejecting it which caused the port to never really free up.



Offline Hoov

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Re: HP Pavilion DV4-1534SB USB/SATA issue
« Reply #3 on: November 10, 2014, 10:27:31 PM »
With electronics, anything is possible. Thanks for the heads up.
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