Author Topic: mouse and keyboard will not work in dell laptop xp after unistalling Kaspersky  (Read 229 times)

Offline crossworx

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mouse and keyboard will not work in dell laptop xp after unistalling Kaspersky

Offline Bugbatter

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Hello,
Have you tried reinstalling the keyboard and USB drivers for your model Dell? Once the computer sees the mouse, it should find the drivers for it.
Check with Dell's Driver Downloads page: http://www.dell.com/support/home/us/en/19
 You will need your Service Tag #.

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

Offline crossworx

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 I cant get the keyboard or touch pad to work to even get to the website to try the process. the laptop will come on load and I can move around a little, then boom it freezes and I can't move around anymore. I have to force the power off to turn it off. I just tried safe mode and uninstalled driver to keyboard and then restart. My touch pad and keyboard worked in safe mode to do this. Didn't work says corrupted . then it froze.

Offline Bugbatter

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Do you have access to another computer of a family member or friend?
As long as you have the lapotop's Service Tag #, you should be able to download the driver(s) to a CD, SD card, or USB stick in order to transfer them (in Safemode if that works) to the problem laptop. Once transferred to the laptop (perhaps in Safemode) double click on each driver file to see if they will install. After installation, reboot normally.

Do you have your original XP installation disc? We're talking about something obsolete, so you are at a disadvantage for getting all components to work.

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

Offline crossworx

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thanks for the effort. Since it is so old Im just going not worry about it anymore. Thanks much!!

Offline Bugbatter

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You're welcome. We're always glad to help.

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-