Author Topic: Windows update will not work. Chrome not displaying graphics properly.  (Read 3172 times)

Offline bdunn0

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No problem. Your help is appreciated. Hope you had a great weekend.

I have been removing some old programs that are no longer needed. I will run CCleaner & defrag tonight. I will also create a current backup. The computer is running better, but I am still getting occasional freezing. I am concerned about some of the errors that I am getting in Event Viewer. I am wondering if windows is trying to access some program that has become corrupted.

I will let you know once I have had a chance to run the defrag. That should be later tonight.

Offline Hoov

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How did it go?

Former Consumer Security MVP
2011-2014

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Offline bdunn0

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Had another windows update last night. It seemed to improve the operation.

I am still getting the following errors in the Event Viewer log. Don't know if I should be concerned with them or not.

Error   5/23/2017 11:26:50 PM   Diagnostics-Performance   101   Boot Performance Monitoring
Critical   5/23/2017 11:26:50 PM   Diagnostics-Performance   100   Boot Performance Monitoring
Error   5/23/2017 11:26:50 PM   Diagnostics-Performance   203   Shutdown Performance Monitoring
Error   5/23/2017 11:26:50 PM   Diagnostics-Performance   203   Shutdown Performance Monitoring
Warning   5/23/2017 11:26:50 PM   Diagnostics-Performance   200   Shutdown Performance Monitoring
Critical   5/23/2017 11:11:47 PM   Diagnostics-Performance   100   Boot Performance Monitoring

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          5/23/2017 11:26:50 PM
Event ID:      100
Task Category: Boot Performance Monitoring
Level:         Critical
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Anthony-HP
Description:
Windows has started up:
     Boot Duration      :   135350ms
     IsDegradation      :   false
     Incident Time (UTC)   :   ‎2017‎-‎05‎-‎24T03:24:21.014800900Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>100</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>4002</Task>
    <Opcode>34</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2017-05-24T03:26:50.542517900Z" />
    <EventRecordID>1638</EventRecordID>
    <Correlation ActivityID="{03311C40-F800-0000-0CC4-E73B3DD4D201}" />
    <Execution ProcessID="1628" ThreadID="2004" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Anthony-HP</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="BootTsVersion">2</Data>
    <Data Name="BootStartTime">2017-05-24T03:24:21.014800900Z</Data>
    <Data Name="BootEndTime">2017-05-24T03:26:46.767311300Z</Data>
    <Data Name="SystemBootInstance">173</Data>
    <Data Name="UserBootInstance">149</Data>
    <Data Name="BootTime">135350</Data>
    <Data Name="MainPathBootTime">26807</Data>
    <Data Name="BootKernelInitTime">113</Data>
    <Data Name="BootDriverInitTime">1272</Data>
    <Data Name="BootDevicesInitTime">1234</Data>
    <Data Name="BootPrefetchInitTime">0</Data>
    <Data Name="BootPrefetchBytes">0</Data>
    <Data Name="BootAutoChkTime">0</Data>
    <Data Name="BootSmssInitTime">7666</Data>
    <Data Name="BootCriticalServicesInitTime">1633</Data>
    <Data Name="BootUserProfileProcessingTime">422</Data>
    <Data Name="BootMachineProfileProcessingTime">45</Data>
    <Data Name="BootExplorerInitTime">9061</Data>
    <Data Name="BootNumStartupApps">20</Data>
    <Data Name="BootPostBootTime">108543</Data>
    <Data Name="BootIsRebootAfterInstall">false</Data>
    <Data Name="BootRootCauseStepImprovementBits">0</Data>
    <Data Name="BootRootCauseGradualImprovementBits">0</Data>
    <Data Name="BootRootCauseStepDegradationBits">0</Data>
    <Data Name="BootRootCauseGradualDegradationBits">0</Data>
    <Data Name="BootIsDegradation">false</Data>
    <Data Name="BootIsStepDegradation">false</Data>
    <Data Name="BootIsGradualDegradation">false</Data>
    <Data Name="BootImprovementDelta">0</Data>
    <Data Name="BootDegradationDelta">0</Data>
    <Data Name="BootIsRootCauseIdentified">false</Data>
    <Data Name="OSLoaderDuration">3548</Data>
    <Data Name="BootPNPInitStartTimeMS">113</Data>
    <Data Name="BootPNPInitDuration">1643</Data>
    <Data Name="OtherKernelInitDuration">3905</Data>
    <Data Name="SystemPNPInitStartTimeMS">5542</Data>
    <Data Name="SystemPNPInitDuration">863</Data>
    <Data Name="SessionInitStartTimeMS">6413</Data>
    <Data Name="Session0InitDuration">2213</Data>
    <Data Name="Session1InitDuration">851</Data>
    <Data Name="SessionInitOtherDuration">4600</Data>
    <Data Name="WinLogonStartTimeMS">14079</Data>
    <Data Name="OtherLogonInitActivityDuration">3199</Data>
    <Data Name="UserLogonWaitDuration">10430</Data>
  </EventData>
</Event>

Offline Hoov

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Here is what I need you to do. Run windows update, and once it updates, or doesn't, reboot. Do this until you can reboot three times with no updates found or installed.

Once you have done that I need you to get me your event viewer logs. To open a command prompt, click Start , type cmd , in the Start Search box, and then press Enter . To export the log to a file, type the following command: wevtutil epl <LogName> <FileName.evtx>

It will look something like this when you type it in,
wevtutil epl application c:/application.evtx

The c:/ you can change to whatever location you want. But I need two logs. Application and System.  I will be sending you a private message on what to do with them. And just so you know, I need the evtx files and not the text type that you have been pasting above. They have more information.


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Offline bdunn0

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I will try to get that information to you later today. I am having a problem with my network connection at the moment. I will have another network available later today.

Offline Hoov

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No worries.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline bdunn0

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Unable to generate the evtx file.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Anthony>wevtutil epl application c:/application.evtx
Failed to export log application. Access is denied.

C:\Users\Anthony> wevtutil epl application c:/application.evtx
Failed to export log application. Access is denied.

C:\Users\Anthony>

Offline bdunn0

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Did you receive the evtx files that I sent?

Offline bdunn0

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Hoping that you are having a wonderful Memorial Day weekend.

Offline Hoov

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Sorry for taking so long to reply. I got the files a few hours after I left for a family reunion. I just got back. I will try looking at them tonight or tomorrow morning and let you know what I find.

Former Consumer Security MVP
2011-2014

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Offline bdunn0

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No rush. Hope you enjoyed the family reunion.

Offline Hoov

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Sorry it took so long, your logs are strange. Have you gone into the services and disabled any?

Former Consumer Security MVP
2011-2014

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Offline bdunn0

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I disabled some of the programs in startup, but I did not disable any services. I purchased this computer used from someone that may have disabled some of the services.

Offline Hoov

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Download Windows Repair all in one and install it.

Now reboot your computer to safe mode. http://support.eset.com/kb2268/?locale=en_US

Now start up Windows repair all in one and go to the "Start Repairs" tab. Deselect the options for windows 8 /10 and then click the Start Repairs button. Then let it do its thing. Check occasionally to see if it needs input or a decision. This scan can take hours. Don't stop it just let it run. Let me know how it goes.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline bdunn0

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I will run that tonight when I have more time. I will let you know how it goes.