Author Topic: youtube videos  (Read 10958 times)

Offline Hoov

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Re: youtube videos
« Reply #15 on: February 03, 2014, 11:50:24 AM »
That is the correct program, but wrong snapshot. Start up Speccy. Once it is done analyzing, click on File and then on Save Snapshot. Save the snapshot to your desktop and then right click on it and select Send To and then Compressed (Zipped) Folder. Now attach that zipped file to a reply.

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Offline summer990

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Re: youtube videos
« Reply #16 on: February 03, 2014, 10:16:09 PM »
I did this again, and got the same thing.  Don't know where the analyzing is.  That's what I get when it's done.  Unless I'm doing it wrong.  I run it thru the wizard it says finish, and that's what comes up.   

Offline Hoov

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Re: youtube videos
« Reply #17 on: February 03, 2014, 10:29:10 PM »
When you start Speccy it starts Analyzing. It says so under each section in the right window. When it is done go up to the top edge on the left where it says File and click on it. Under that there is a menu, one item says Save Snapshot, click on that. Save that to your desktop. Once that is done, you can close Speccy. Now go to your desktop and right click on that file and select send to and then compressed folder. Now that compressed folder can be attached. This is not any kind of an image, it is a Speccy Snapshot, which is data.

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Offline summer990

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Re: youtube videos
« Reply #18 on: February 04, 2014, 05:16:57 PM »
I'll try to send it again.  This is the analyzed stuff.  This is what is there.  If this isn't it.  Please give me an example of what you're looking for. 
« Last Edit: March 13, 2014, 06:57:57 PM by Hoov »

Offline Hoov

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Re: youtube videos
« Reply #19 on: February 04, 2014, 07:38:57 PM »
You are doing a screenshot of the tool. That is not what I need. If you look at the image below it shows how to save the file I need. The tool calls the data file a snapshot. This is not the same as a screenshot. The file I need is not an image. You can not save it as an image, not a jpg, bmp, gif, tiff or anything like that. The file extension is .speccy . The file name will be something like computer.speccy where computer is the name of your computer. If you follow these instructions exactly, you will get the file I need.



When you start Speccy it starts Analyzing. It says so under each section in the right window. When it is done go up to the top edge on the left where it says File and click on it. Under that there is a menu, one item says Save Snapshot, click on that. Save that to your desktop. Once that is done, you can close Speccy. Now go to your desktop and right click on that file and select send to and then compressed folder. Now that compressed folder can be attached.

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Offline summer990

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Re: youtube videos
« Reply #20 on: February 04, 2014, 09:18:33 PM »
Ok  let's try this again.    Let me know   
« Last Edit: March 13, 2014, 06:58:16 PM by Hoov »

Offline Hoov

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Re: youtube videos
« Reply #21 on: February 04, 2014, 10:23:22 PM »
That is exactly what I needed.

I see two possible problems. First is your memory. You only have 1 stick of ram install and it is only 512mb.  I would recommend you upgrade your memory to the maximum amount your computer can hold. It appears you have a Dell, if you tell me what the model number of your computer is, I will give you an idea of how much that will cost. It is the one thing you can do to your computer that will give you the best bang for the buck. The amount you have now is 70% used at idle. While this may not fix the Youtube problem, it will help.

Second problem, is your internet connection. The network speed is reporting 0MB. It does appear that you have some sort of modem or router that connects to your computer thru an Ethernet cable. What kind of internet connection do you have?

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Offline summer990

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Re: youtube videos
« Reply #22 on: February 04, 2014, 10:32:33 PM »
Model  4550      Connection is AT&T  Uverse     

Offline summer990

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Re: youtube videos
« Reply #23 on: February 04, 2014, 10:34:52 PM »
So why am I having problems now, when I didn't have them before? 

Offline summer990

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Re: youtube videos
« Reply #24 on: February 04, 2014, 11:08:28 PM »
also when I check my drive c:   through my computer it shows I have about 75% free space.     Now when I run Malwarebytes I'm getting 3 errors    of pup. optional    file   What's going on with that?     

Offline Hoov

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Re: youtube videos
« Reply #25 on: February 04, 2014, 11:36:11 PM »
The memory issue could be because the more you update your operating system or security software, the more CPU cycles and Memory they use. The internet connection could be an issue for a million reasons, from solar winds to electrical pulse to bit rot on your harddrive to you rebooted your computer once and held your tongue to the left side of your mouth instead of the right. There are so many reasons for that, but most of them are only understood by engineer's and other technically savvy folk.

You can get 2GB of memory into your computer for about $52 plus shipping from crucial.

About the network issues, there are a few things we can try. Click Start. click run, type: cmd, and press Enter
Type: netsh winsock reset, and then press the ENTER key.
Type: Exit and press ENTER.
Restart the computer.

Test out your connection, see if it is any faster.


PUP's are potentially unwanted programs. These can be programs that do something as simple as open your CD Tray, to minor adware. They are generally not destructively malicious. Can you post the Malwarebytes' Anti-Malware log?

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Offline summer990

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Re: youtube videos
« Reply #26 on: February 04, 2014, 11:52:13 PM »
I got the Malwarebytes problem solved.  I wasn't checking them to be removed.  Once I did that took care of the problem.

Offline summer990

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Re: youtube videos
« Reply #27 on: February 05, 2014, 01:55:43 AM »
Did the winsock  reset.    Not really any faster.  Still having the youtube issue though.     

Offline Hoov

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Re: youtube videos
« Reply #28 on: February 05, 2014, 10:52:37 AM »
What browser do you normally use? Have you tried other browsers, and if you have which ones?

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Offline summer990

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Re: youtube videos
« Reply #29 on: February 05, 2014, 11:29:36 PM »
I normally use Google Chrome.    I've tried Internet Explorer also.  Firefox newer versions are not compatible with my older system.  I just don't use it.     It's doing it on both Chrome, and Explorer.   It's acting like it's a corrupt audio file in my system.  Doesn't seem to do it as bad on facebook videos though.  Mainley YouTube videos.  Audio, and video just not matching up.   Songs, Commercials, cartoons etc.