Is Spywarehammer legitimate?

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Offline johnmac150

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Is Spywarehammer legitimate?
« on: May 27, 2012, 11:26:25 AM »
How do I know SpywareHammer is not just a sophisticated attempt to infect my computer by telling me to run software to fix a problem? (this is probalby wrong place to ask!)

John

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Offline Mister2

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Re: Is Spywarehammer legitimate?
« Reply #1 on: May 27, 2012, 02:20:15 PM »
Hi johnmac150,

Not at all - a legitimate question and the right place to ask :)1

I'm not sure how to prove definitively that we are a genuine concern and that we always put the safety of our members and their computer equipment first.
This thread shows what some members we have helped think of us.

Moreover, the fact that we are recommended for malware removal on sites such as Dell, Microsoft Answers, McAfee, Bleeing Computer, Zone Alarm, Wilders Security and so on is a good indication of our trustworthiness. 

Many of our staff moved over from Castlecops when that site closed and have been working here voluntarily since the site started in 2008, and our Malware Removal staff are trained and mentored by acknowledged security experts for several months before passing out of our academy.

Try Googling the search term recommend spywarehammer to get an idea of the sites that recommend our services.
Also Google profile bamajim spywarehammer and profile pcbruiser spywarehammer and check out the results.  These are the usernames of our founder members, both of whom I would trust 110%.

Hope that helps a little.
Oh, and good luck with your problem solving sessions - I have no doubt you will be running malware-free in no time.

Never stop learning - visit the SpywareHammer Knowledgebase

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Offline PCBruiser

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Re: Is Spywarehammer legitimate?
« Reply #2 on: May 27, 2012, 02:58:46 PM »
Actually, you raise an extremely good and important point.  How can you know if we are really "good guys" or not?  The answer is for you to browse our site without revealing anything until you gain confidence in our work.  I think you will find the site speaks for itself.  We have no sponsors, no advertisements, no trackers or bugs, no malware or IFrames, our services are completely free, we do not sell anything, our only income is a small number of completely voluntary donations to the costs we have of running the site itself.  You should note that all of our staff are volunteers.  None of us receives any compensation for our work here.  To become a Staff member here, you must go through between 6 and 12 months of intensive one-on-one training with one of our Mentors.  It is for us a true labor of love and a way for us return to the Internet and fellow users something of what we have received from it.

What also speaks for us are our ratings by such sites as Web of Trust which rates sites for trustworthiness and honesty.  Our record is clear - we are rated highly in every trustworthyness category.

Look at our topics and the thousands of people we have helped remove malware and otherwise repair their systems, returning them to proper workability.  But, at the end of the day, if you are uncomfortable about us, don't use our services.  There is no compulsion here, use us or not, the choice is yours.  Just know, that we are highly successful when a member stays with us and follows our instructions to the end.  Our success rate for repairing systems with members who stay the course is in the high 90% range.  So, think on it, use us or not, the choice is entirely yours to make.
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Offline 1972vet

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Re: Is Spywarehammer legitimate?
« Reply #3 on: May 28, 2012, 07:52:11 AM »
Aside from the silly answer you received Here...I can offer a few more valuable. You can see that even Microsoft Answers forums aren't moderated as well as we moderate forum threads here at SpywareHammer.

The member's answer there is even a bit dangerous if you ask me. Some novice user who reads that and stops at the first answer would then go googling for a "malware" site to download malware. Please read that carefully. That one who answered first said "malware" when I'm sure the intended answer was "Anti-Malware".  However, a novice user wouldn't know that. Might sound trivial but it's true...and if a novice found that thread via google, s/he would be able to use google to go searching for what was recommended by that user. The sad fact is that google DOES know what malware is so if one googles for it, one would indeed find it.

...and please be advised that many of us here are Microsoft MVPs having been recognized and awarded by Microsoft for the expertise and skill contributed to the community effort in regards to the removal of malicious software from users systems.

I am one of those (along with a few others here) who has cautioned Microsoft about the "Microsoft Answers" forum relating to exactly what you see in the referenced thread there. Without proper moderation, anyone can answer to some thread where a member requests help, and may  blindly follow some instruction offered by mistake, or even some malicious user who intends mischief.

Not here...when a user creates a thread at SpywareHammer, only that user along with the expert who answers to that thread will ever be allowed to post anything in it. Anyone else (except our experts) is automatically prohibited from even trying to post in another member's thread.

I can offer a couple other very good examples:
You can see Here we are first on the list of recommended sites

This posted response to the question, "How do I put a stop to...", which references a hijacked email account, you can see it's marked as "The Answer", and we are also recommended as one of only two different sites

And here again we are first on the list of recommended sites for a browser hijack question at "Microsoft Answers.

Finally, if you feel you still can't decide but you do perhaps, trust some vendor like "McAfee Security" then please take a look at McAfee's Site Advisor's assessment of our work, Here.
« Last Edit: May 28, 2012, 07:55:33 AM by 1972vet »
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Offline Hoov

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Re: Is Spywarehammer legitimate?
« Reply #4 on: May 28, 2012, 08:50:25 AM »
If after all of that, you are still unsure if you can trust us, or any other site that does the same thing as we do, there is a way to try us out and stay safe. First take your problem computer and disconnect its internet connection. Second, create a image of the drive. Third, make a post and let us walk thru the repair. Then once the repair is done, if your computer is doing something that you don't understand and we will not fix or explain, use the image you created and restore the drive. Then you will be back where you started and you will know for sure. If on the other hand if your computer is working as if it were new, you will also know. There are many places where instructions can be found on how to create an image of your harddrive.

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