Firefox is not responding

  • 3 Replies
  • 2871 Views
*

Offline thaipo7

  • Bronze Member
  • 24
Firefox is not responding
« on: April 15, 2015, 09:23:13 AM »
I keep getting messages that Firefox is not responding.  I have tried to follow directions from a couple of sites that tell me what to do but the problem will not go away.  The screen will freeze too.

*

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • 27173
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: Firefox is not responding
« Reply #1 on: April 15, 2015, 05:43:13 PM »
When was the last time you did a reinstall of Firefox? Is it updated? Have you every rebuilt your profile?

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

*

Offline thaipo7

  • Bronze Member
  • 24
Re: Firefox is not responding
« Reply #2 on: April 25, 2015, 09:35:28 PM »
I was told to download Chrome because it is better than Firefox.  So now I get IE is not responding, Firefox is not responding, and Chrome is not responding.  When this starts I may be 20 - 45 minutes before I can click on anything that will work.

I called Staples and they told me it has to be from rootkits or other malicious things that have been put on my computer. 

Yes, I have the latest Firefox installed.  I have not reinstalled.  Don't know what you mean by update profile.

Sorry I did not answer your email quickly.   I had just gotten back from 6 months in Thailand and had a lot of things to get caught up on here in the States.  My regular email is ***E-mail address removed - Hoov***
« Last Edit: April 26, 2015, 09:19:29 AM by Hoov »

*

Offline Hoov

  • Malware Removal Mentors
  • Administrator
  • Diamond Member
  • 27173
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: Firefox is not responding
« Reply #3 on: April 26, 2015, 09:22:52 AM »
First, please do not post your e-mail address. That helps prevent spam to you, which is also why we do not allow it.

About Staples, it is possible that your computer is, but it is way to soon to jump to that conclusion. First we will do a bit of cleanup. Also can you tell me what OS you are using?

1.Download and scan with CCleaner
When you get to the website, there is a dark grey box on the left side with two tabs along the top. Inside this Dark Grey box is a light grey box. Below that light grey box is where the download links are at. The pay amount is for paid support.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:

    • Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
    • Clean all the entries in the "Windows Explorer" section.
    • Clean all entries in the "System" section.
    • Clean all entries in the "Advanced" section.
    • Clean any others that you choose.


    In the Applications Tab
      • Clean all except cookies in the Firefox/Mozilla section if you use it.
      • Clean all in the Opera section if you use it.
      • Clean Sun Java in the Internet Section.
      • Clean any others that you choose.


      4. Click the "Run Cleaner" button.
      5. A pop up box will appear advising this process will permanently delete files from your system.
      6. Click "OK" and it will scan and clean your system.
      7. Click "exit" when done.

      Former Consumer Security MVP
      2011-2014

      If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!