Thank hoov

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Offline iroc9555

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Thank hoov
« on: October 07, 2013, 08:51:01 AM »
Hi hoov.

I am finally in. I do not know what you did, but I would like to thank you for al the support you gave me to work this out.

Thanks again.
Hernán.

Dim 9200/XPS 410; Win XP Pro. SPk 3_86; IE 8. FF 24; C2D 2.40GHz; 2GB RAM

Avast 8. CIS 5.12(Fw/D+). MBAM Pro. MCShield. WinPatrol +. WOT. SAS (O/D)

“When you have excluded the impossible, whatever remains, however improbable, must be the truth.”
Sherlock Holmes by Sir Arthur Conan Doyle

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Offline Hoov

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Re: Thank hoov
« Reply #1 on: October 07, 2013, 09:10:36 AM »
You are welcome! But to be honest, I am not entirely sure what fixed the issue. I suspect that something we did allowed windows to fix itself.

However I do recommend that you start a thread in the malware board. I can work your thread and make sure your system is all clean and will have no problems going forward.

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Offline iroc9555

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Re: Thank hoov
« Reply #2 on: October 08, 2013, 12:18:44 PM »
You are welcome! But to be honest, I am not entirely sure what fixed the issue. I suspect that something we did allowed windows to fix itself.

Thanks anyway. The only different thing I can tell is that my Default Gateway changed. My IP is dynamic so it is always different so...


However I do recommend that you start a thread in the malware board. I can work your thread and make sure your system is all clean and will have no problems going forward.

If you want I can give you my DSS logs but they are boring. I am 99% sure my comp is clean:

Avast! clean
MBAM clean
SAS clean
Hitmanpro clean
AdwCleaner clean
aswMBR clean
TDSSKiller clean
RogueKiller clean
OTL clean.  Nothing that should not belong there as far as I know.
Combofix is the only one I do not like to run if all of the above come out clean.

The rest 1% that I am not sure is because nothing in this world is absolute.

Do you still want me to start a thread in the malware board ?

Regards.
Hernán.

Dim 9200/XPS 410; Win XP Pro. SPk 3_86; IE 8. FF 24; C2D 2.40GHz; 2GB RAM

Avast 8. CIS 5.12(Fw/D+). MBAM Pro. MCShield. WinPatrol +. WOT. SAS (O/D)

“When you have excluded the impossible, whatever remains, however improbable, must be the truth.”
Sherlock Holmes by Sir Arthur Conan Doyle

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Offline Hoov

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Re: Thank hoov
« Reply #3 on: October 08, 2013, 02:19:32 PM »
No. But I do have one question. Do you remember what your default gateway was and what it is now? The reason I ask is the other person I told you about with similar issues. I still cannot get her connection to work. The more information I can get from people like you that have had problems connecting, the better chance I have of helping her.

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Offline iroc9555

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Re: Thank hoov
« Reply #4 on: October 08, 2013, 03:40:16 PM »
Yes and you must have it too in one of the e-mails. Remember, you asked for an ipconfig /all. Anyways here you go: 190.199.160.1

BTW I had that default gateway for a long time. What happened was that I thought you were going to ask me for some info about my modem so I tried to access it the normal way. Typing 192.168.1.1 in the browser, but I could not get into it, didn't get the user and password window so I also tried setting the IP through Internet protocol TCP/IP properties. You know, IP address, Subnet mask, and Default gateway, but did not work either. I thought. May be if I reset the modem the IP works. So I reset it and I got the new default gateway. BTW I was never able to get into the modem settings. I do not know if the IP is wrong or my ISP got it set up for us user not to get into it.

My new default gateway is: 190.72.64.1
Hernán.

Dim 9200/XPS 410; Win XP Pro. SPk 3_86; IE 8. FF 24; C2D 2.40GHz; 2GB RAM

Avast 8. CIS 5.12(Fw/D+). MBAM Pro. MCShield. WinPatrol +. WOT. SAS (O/D)

“When you have excluded the impossible, whatever remains, however improbable, must be the truth.”
Sherlock Holmes by Sir Arthur Conan Doyle

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Offline Hoov

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Re: Thank hoov
« Reply #5 on: October 08, 2013, 07:08:47 PM »
 :m :D1

Sorry, not used to helping people thru e-mail.

About your modem issue, from what I have been able to find out it has two modes. One is pure modem. The other is as a router. As a pure modem there does not appear to be anyway to login and change settings. There is suppose to be a way to switch between the two, but I cannot find a user manual for that modem other than the basic thing most ISP's want you to know.

Did you get a installation disc with the modem when you got it?

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Offline iroc9555

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Re: Thank hoov
« Reply #6 on: October 08, 2013, 08:29:15 PM »
Nothing to be sorry about it.  I also have time that need to be reminded of something. Too many posts to read :h

I have had 4 different brand modems from my ISP. Some had burn others just stop working. I have been able to get just in one of them, and that was back then when my ISP did not give even the user and password. Now that I have the ISP user and password and the modem IP. I can not get in :D1

Yes I have a disc. Instructions to set it up, Internet I mean, drivers, and owner's manual, but nothing about how to get into setting or switch it to router. There are a few sites where one can get instruction on how to, but like I said, none of them worked. Anyway I am waiting for the weekend. I will have more time to research and play with combinations of IP to see if I am able to get in.

What about you ? Did you ask the other person to reset modem and router or power cycle them ? or is there any restrictions on 190.199.xxx.xxx ? You see I have always wondered what would happen with us dynamic IP user if we get and IP which have been banned for spamming or some black listed domain alert. I know I have to reboot and wait for another IP to be given, but sometimes I stay with the same IP for a few days eventhough I turn off my comp everynight.

Regards.

Hernán.

Dim 9200/XPS 410; Win XP Pro. SPk 3_86; IE 8. FF 24; C2D 2.40GHz; 2GB RAM

Avast 8. CIS 5.12(Fw/D+). MBAM Pro. MCShield. WinPatrol +. WOT. SAS (O/D)

“When you have excluded the impossible, whatever remains, however improbable, must be the truth.”
Sherlock Holmes by Sir Arthur Conan Doyle

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Offline Hoov

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Re: Thank hoov
« Reply #7 on: October 08, 2013, 08:58:28 PM »
The other user is using a totally different ISP so the default gateway would be different.

As for the blacklist, each site usually runs their own, there are services you can use, but the actual blacklist rules are written on a per site basis. That was one of the first things we check when people reporting problems like you had. Even at that, it is usually done in blocks that are owned by a particular user or company. At least that is the way most of the different software packages used for forums is written.

I will have to ask the other user about resetting her modem.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!