Adwcleaner keeps finding and Cleaning the same files

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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« on: July 07, 2014, 07:22:37 AM »
I use Bitdefender for Security Protection and I also have free copies of Malwarebytes and ADWcleaner that I run occasionally "just in case" Bitdefender misses something.

My computer appears to be working fine, the only thing that is a little unusual is that the mouse freezes for 5-10 seconds every now and then and occasionally, when I am viewing a Webpage the screen blinks and a black screen appears for 5 -10 seconds and then the screen reverts back to the Webpage that I was reading (browsing).

Anyway, that's the atmosphere of my computer and the problem that I am having is that when I run Bitdefender and Malwarebyes, they both advise me that my system is clean but when I run AdwCleaner, it finds a slew of infections that I clean, the computer restarts and I would think that Adwcleaner has "cleaned" my computer but when I run AdwCleaner again, it shows the same infected files.

So I run Adwcleaner again and clink on clean again, the system restarts and if I immediately run AdwCleaner, it still advises me that my system is infected with the same files so I click run Adwcleaner again, click Clean, the system restarts and the same infected files keep showing up.

I would assume that AdwCleaner does in fact clean the inflected files that it finds but if they keep showing up, I have to believe that their may be a file or several files that Adwcleaner is not noticing that releases the infected files when triggered (i.e. probably when a specific task is performed).

This is the log report from AdwCleaner showing the infected files:   
   

# AdwCleaner v3.214 - Report created 06/07/2014 at 21:46:14
# Updated 29/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bob - BOB-HP
# Running from : C:\Users\Bob\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmlmfoomhoginbgfloppcemeliijaadc
Folder Found : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\dgpdioedihjhncjafcpgbbjdpbbkikmi
Folder Found : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\iflpcokdamgefbghpdipcibmhlkdopop

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\41c3vcfb.default-1398342375469\prefs.js ]


-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : bmlmfoomhoginbgfloppcemeliijaadc
Found [Extension] : dgpdioedihjhncjafcpgbbjdpbbkikmi
Found [Extension] : iflpcokdamgefbghpdipcibmhlkdopop
Found [Extension] : igjjkeeamkpihpncmmbgdkhdnjpcfmfb

*************************

AdwCleaner[R0].txt - [5528 octets] - [10/03/2014 17:11:46]
AdwCleaner[R1].txt - [1207 octets] - [11/03/2014 18:19:00]
AdwCleaner[R2].txt - [3928 octets] - [24/04/2014 08:30:19]
AdwCleaner[R3].txt - [2972 octets] - [05/07/2014 06:40:31]
AdwCleaner[R4].txt - [1957 octets] - [05/07/2014 06:48:14]
AdwCleaner[R5].txt - [2077 octets] - [05/07/2014 08:03:43]
AdwCleaner[R6].txt - [3875 octets] - [05/07/2014 15:54:07]
AdwCleaner[R7].txt - [2308 octets] - [05/07/2014 19:06:41]
AdwCleaner[R8].txt - [1817 octets] - [06/07/2014 09:46:14]
AdwCleaner[S0].txt - [5253 octets] - [10/03/2014 17:12:47]
AdwCleaner[S1].txt - [1231 octets] - [11/03/2014 18:21:15]
AdwCleaner[S2].txt - [4405 octets] - [24/04/2014 08:40:39]
AdwCleaner[S3].txt - [3782 octets] - [05/07/2014 06:41:58]
AdwCleaner[S4].txt - [2511 octets] - [05/07/2014 06:49:03]
AdwCleaner[S5].txt - [3674 octets] - [05/07/2014 17:03:25]
AdwCleaner[S6].txt - [2864 octets] - [05/07/2014 19:15:57]

########## EOF - C:\AdwCleaner\AdwCleaner[R8].txt - [2297 octets] ##########


the only other thing I noticed that probably is no relevant to what any of this is that I thought that I would Restore my computer to an earlier Restore point (when I know that the computer was clean) but when I open MS Restore, I am advised that I do not have any restore files although I know that I created a couple of restore points, a base Restore point with W7 only and another Restore point after I installed my programs, apps, files,..)

Thank you for your help,
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #1 on: July 07, 2014, 08:19:10 AM »
All 4 of them appear to be plugins for Chrome. Here is the list

Mark-for-later
Speed Dial
The Weather Channel
Unfriend App

Do those sound familiar?

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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #2 on: July 07, 2014, 08:34:05 AM »
Hi Hoov and thank you for your help (again, you helped me a few months ago), I don't believe that I requested any of thee Add-Ons and don't think I use/need them. I went to Chrome Extensions and see Speed Dial but it is not marked as Enabled, the other 3 do not appear on the Extention list.  What do I need to do to get rid of them Hoov?
Thanks,
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #3 on: July 07, 2014, 09:01:00 AM »
First, non of them are really malware so there is no need to worry to much, other than that they keep showing up.

Second, try uninstalling Speed Dial and see if that is still detected.
Third, just to make sure AdwCleaner does not clean files unless you click the clean button. The log above is just showing the scan. Are you actually cleaning these files or are you just running the scan?

About your system restore not working, have you tried disabling it and then reenabling it?

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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #4 on: July 07, 2014, 01:19:49 PM »
Thank you for your help Don,  you may be on to something when you asked "The log above is just showing the scan. Are you actually cleaning these files or are you just running the scan?  I have attached a copy of the AdwCleaner page and it shows an RED "x" next to Clean.  I clicked on clean but I don't know if it really cleaned what it was suppose to clean and have included a AdwCleaner log AFTER I clicked clean and restarted the system (see below). I also have attached a ScrShot of the Google Add-On Extensions page AFTER I deleted Speed Dial.

And last, the suggestion that you made "have you tried disabling <System Restore> and then reenabling it", I did not know that you can do this, I thought that it was like IE, MS gives it to you if you want it or not.  What are the steps to remove and reinstall System Restore/ And I am not married to System Restore so i you know of a better vehicle to perform System Restore, please let me know?

I appreciate your help Don,
Bob


# AdwCleaner v3.214 - Report created 07/07/2014 at 14:58:10
# Updated 29/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bob - BOB-HP
# Running from : C:\Users\Bob\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmlmfoomhoginbgfloppcemeliijaadc
Folder Found : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\iflpcokdamgefbghpdipcibmhlkdopop

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\41c3vcfb.default-1398342375469\prefs.js ]


-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : bmlmfoomhoginbgfloppcemeliijaadc
Found [Extension] : iflpcokdamgefbghpdipcibmhlkdopop
Found [Extension] : igjjkeeamkpihpncmmbgdkhdnjpcfmfb

*************************

AdwCleaner[R0].txt - [5528 octets] - [10/03/2014 17:11:46]
AdwCleaner[R10].txt - [1224 octets] - [07/07/2014 14:58:10]
AdwCleaner[R1].txt - [1207 octets] - [11/03/2014 18:19:00]
AdwCleaner[R2].txt - [3928 octets] - [24/04/2014 08:30:19]
AdwCleaner[R3].txt - [2972 octets] - [05/07/2014 06:40:31]
AdwCleaner[R4].txt - [1957 octets] - [05/07/2014 06:48:14]
AdwCleaner[R5].txt - [2077 octets] - [05/07/2014 08:03:43]
AdwCleaner[R6].txt - [3875 octets] - [05/07/2014 15:54:07]
AdwCleaner[R7].txt - [2308 octets] - [05/07/2014 19:06:41]
AdwCleaner[R8].txt - [2377 octets] - [06/07/2014 09:46:14]
AdwCleaner[R9].txt - [2795 octets] - [07/07/2014 14:10:20]
AdwCleaner[S0].txt - [5253 octets] - [10/03/2014 17:12:47]
AdwCleaner[S1].txt - [1231 octets] - [11/03/2014 18:21:15]
AdwCleaner[S2].txt - [4405 octets] - [24/04/2014 08:40:39]
AdwCleaner[S3].txt - [3782 octets] - [05/07/2014 06:41:58]
AdwCleaner[S4].txt - [2511 octets] - [05/07/2014 06:49:03]
AdwCleaner[S5].txt - [3674 octets] - [05/07/2014 17:03:25]
AdwCleaner[S6].txt - [2864 octets] - [05/07/2014 19:15:57]
AdwCleaner[S7].txt - [2931 octets] - [06/07/2014 12:16:47]
AdwCleaner[S8].txt - [2874 octets] - [07/07/2014 14:15:12]

########## EOF - C:\AdwCleaner\AdwCleaner[R10].txt - [2365 octets] ##########

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #5 on: July 07, 2014, 02:42:55 PM »
Looks like speed dial is gone. But for some reason the files and folders are still not being cleaned. Because they are not malware you should be able to just delete them manually. Here are the ones you need to delete.

C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmlmfoomhoginbgfloppcemeliijaadc
C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Extensions\iflpcokdamgefbghpdipcibmhlkdopop

That will take care of the files themselves, and only the preferences will be left.


One thing you can do is to export your bookmarks and then reset chrome. Then import your bookmarks and reinstall the one addon that you use. 

As for system restore, you will not be uninstalling it, just turning it off then back on. There are instructions with screenshots ]here.




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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #6 on: July 07, 2014, 05:28:22 PM »
Thanks Hoov, glad to here that their is nothing sinister lurking in one of the files and it appears that this is issue is just about resolved.
A few (I hope) minor things.
First, I tried to locate C:\Users\Bob|AppData|................... before I POSTed a request for help but was not able to locate "AppData" (see attachment) to delete this string.

I backup my data so I have a copy of Boobkmarks and will uninstall and then reinstall Chrome as you suggested.

And finally the link (here in) "There are instructions with screenshots ]here" doesn't work, can you please resend it.

Thank you for your help Hoov,
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #7 on: July 07, 2014, 06:13:28 PM »
Try this link instead. Not sure what happened to my last post, but the link got removed.

About appdata, you need to unhide the system files and folders. The instructions for that are here.

As for Chrome, you don't need to uninstall it, just reset it. The instructions for that are here.


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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #8 on: July 07, 2014, 06:29:12 PM »
I appreciate your help Hoov, thank you, hopefully it will be awhile until I bother you again with another "problem"
Bob

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Offline boblink

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #9 on: July 07, 2014, 06:43:56 PM »
I was a little too fast Don, I tried to remove the Chrome Extension files but Microsoft wouldn't allow me to do so because I need permission.
I don't understand why MS does include a setup function for Home Users so that this question is never asked but I am sure they have a reason to include it on EVERYTHING system, I can't understand why but ...................  Anyway, how do I give myself permission and is their a way to ALWAYS allow me to perform these tasks with being asked for permission?
Thanks Hoov,
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #10 on: July 07, 2014, 09:35:20 PM »
Is the profile you are logged in as have administrative permission? If not can you logon to an account with administrative permissions and try again?

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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #11 on: July 08, 2014, 05:14:49 AM »
Thanks Hoov, I already set the account to be Administrator but MS appears to have mind of it's own.
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #12 on: July 08, 2014, 06:44:00 AM »
Reboot to safe mode and try there.

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Offline boblink

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Adwcleaner keeps finding and Cleaning the same files
« Reply #13 on: July 08, 2014, 03:01:06 PM »
Thank you for your help Hoov, I found the problem and to no ones surprise it was an "operator error".
I apparently added a few Partitions and in the process renamed the Drive (Partition) that the Restore files were suppose to be stored so Windows couldn't locate (or store) Restore Points that I created and/or tried to create.
I assume that LOTS of "problems" are self induced like this one that I just described and apologize for the Chinese Fire Drill Hoov,
Bob

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Offline Hoov

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Re: Adwcleaner keeps finding and Cleaning the same files
« Reply #14 on: July 08, 2014, 05:40:22 PM »
Were you able to remove those folders from earlier?

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