Author Topic: Facebook is not letting me in  (Read 195 times)

Offline kitkat51

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Facebook is not letting me in
« on: March 18, 2017, 11:47:25 AM »
Hi everyone. it's been awhile hope everyone is good. Facebook won't let me log in or either of my 2 browsers Chrome and Edge on my laptop but I can on my tablet. Cleaned my computer Ccleaner, Malwarebytes, etc. Can you help please. Posting a screenshot below of what shows up, Thank you any help appreciated.
Let's Check Your Device for Malicious Software
Hi Kitty, we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and Trend Micro. then it has clean your computer and I did twice.



Offline Hoov

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Re: Facebook is not letting me in
« Reply #1 on: March 18, 2017, 12:39:55 PM »
What is your username on facebook?

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Offline kitkat51

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Re: Facebook is not letting me in
« Reply #2 on: March 18, 2017, 12:42:09 PM »
 user name Kitty Hamilton Finnegan sorry first posted my game name sorry

Offline Hoov

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Re: Facebook is not letting me in
« Reply #3 on: March 18, 2017, 01:05:31 PM »
Have you tried starting a browser in safe mode (for the browser not windows)?

Former Consumer Security MVP
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Offline kitkat51

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Re: Facebook is not letting me in
« Reply #4 on: March 18, 2017, 03:45:43 PM »
not sure how to do it

Offline kitkat51

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Re: Facebook is not letting me in
« Reply #5 on: March 18, 2017, 04:56:29 PM »
e-mailed facebook earlier now my account is working. Thank you for the help :)

Offline Hoov

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Re: Facebook is not letting me in
« Reply #6 on: March 18, 2017, 05:33:54 PM »
You are welcome, glad you got it working fine.

Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline kitkat51

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Re: Facebook is not letting me in
« Reply #7 on: March 19, 2017, 12:28:54 PM »
Thank you support said I did open graph actions so they restricted me and have no idea what that means. Thanks for the help :ty

Offline Hoov

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Re: Facebook is not letting me in
« Reply #8 on: March 19, 2017, 02:08:57 PM »
Take a look at this, it should explain your issues.

https://www.facebook.com/help/community/question/?id=1218009444878112

Former Consumer Security MVP
2011-2014

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Offline kitkat51

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Re: Facebook is not letting me in
« Reply #9 on: March 19, 2017, 03:22:38 PM »
Thank you :)

 

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