Files can't be scanned by Avast?

  • 12 Replies
  • 18523 Views
*

Offline angel540

  • Bronze Member
  • 26
Files can't be scanned by Avast?
« on: September 04, 2012, 01:39:15 AM »
I wasn't sure where to post this either here general section

I tried to do a virus scan earlier today and it said "some files could not be scanned". In the scan log it just says "Error: Archive is password protected".  So I looked online about it and some said Adobe has started password protecting some of their files. So I uninstalled Adobe flash player to see if that helped (although the files didn't just look like Adobe files). I am still getting the same thing. Help please.  :)1

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #1 on: September 04, 2012, 04:18:18 AM »
I wasn't sure where to post this either here general section

I tried to do a virus scan earlier today and it said "some files could not be scanned". In the scan log it just says "Error: Archive is password protected".  So I looked online about it and some said Adobe has started password protecting some of their files. So I uninstalled Adobe flash player to see if that helped (although the files didn't just look like Adobe files). I am still getting the same thing. Help please.  :)1
I wouldn't be too alarmed as yet. The Avast software should tell you what the file path is to the archive that is password protected. Look at the log and it should tell you. If you were to post THAT information, we might be able to ascertain for you, whether you have a genuine issue or not. I might add, it is common that antivirus scanners find even their own files and report them as if they were issues. I can tell you that Kaspersky's free  antivirus utility is one that I use often, and IT reports an identical alert during the scan. Of course, in that case, I can say with certainty, those are Kaspersky's own files that come zipped with the download so in that case, the alert is harmless information only. Your situation could be similar...or not, but we won't know what to tell you unless you can give us more details. Thanks!
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #2 on: September 04, 2012, 01:03:44 PM »
Ok it looks like they are supposed to be reader 10 install files but I don't have reader 10 installed I have 9. here is one of the file names on the log C:\Users\Tex\Downloads\install_reader10_en_mssd_aih.exe|>images\bgbody.png and many others. Is there a way to copy all the file names as there are over 50. I tried to copy from the Avast log but it won't let me.

Also I've been using Avast for over a year now and this has happened only once before and I used system restore (sorry forgot to mention) and it fixed the problem I tried it this time but the files are still there. Should I try going back further?

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #3 on: September 04, 2012, 01:54:24 PM »
I found the file in downloads and it says its adobe but when I scanned it, it came back as no threat. If the files are ok is there a way to stop them from showing up during a scan? In the scan logs the 'apply' button is greyed out no matter what I choose to do with the files.

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #4 on: September 04, 2012, 06:46:25 PM »
If you don't have adobe reader 10.1.4 installed, then the version you DO have is out of date and exploited. Adobe issues security alerts when a version has been found to have an exploit and offers the solution...which is usually the updated  version. Your best plan would be to uninstall the Adobe product which is out dated, and install the latest version. Do this:

Download FileHippo's Update Checker. Double-click the FHSetup.exe file to install it. When the install completes, you'll find the Update Checker shortcut on the desk top. Double-click on it and a scan begins with the results showing in your browser. Any software it finds to be out of date, will be presented in your browser. Just click on the download link provided there to download your software updates. Ignore the beta software unless you want that...during the scanner initialization, you can click the settings link, then click the results tab and check the box "Hide beta versions". After clicking the OK button, click the "Retry" link to continue the scan with those settings. Please remember to post back your results. Thanks!
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #5 on: September 05, 2012, 02:30:06 AM »
Ok I updated my programs using the program you suggested. The programs were Adobe Reader, itunes, Malwarebytes Anti-Malware, and Quick Time Player. Now it says its up to date.

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #6 on: September 05, 2012, 02:48:25 AM »
Great! Scan again and see if the "archive is password protected" comes up anymore. Let us know.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #7 on: September 05, 2012, 04:12:25 PM »
I did another scan and the password protected files are still showing up.

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #8 on: September 05, 2012, 05:06:42 PM »
OK, then if you are certain the are not infected, as you said you had scanned at least one of them online, then I would suggest you post the issue in the Avast's own forum so the Avast employee(s) can decide whether or not they need to write this into an update to the products signature database. Their forum is Here.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #9 on: September 05, 2012, 07:08:34 PM »
I don't know if their infected though, they seem like they might just be adobe files but I'm not sure. Can I delete the installer in downloads without causing other problems and see if that helps? I scanned the installer in the downloads folder and it came back as no threat it didn't show any of the password protected files though.

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #10 on: September 06, 2012, 02:34:49 AM »
The installer file itself is not needed so you can delete it if you think that might make the difference...I rather doubt it, but go ahead and see for yourself. Let me know if things changed.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

*

Offline angel540

  • Bronze Member
  • 26
Re: Files can't be scanned by Avast?
« Reply #11 on: September 07, 2012, 02:30:30 PM »
Ok good news I tried it and though at first it I just sent it to the recycle bin when I scanned the files showed up in the recycle bin. So I had to empty it then rescanned and it came up clear with no threat  :ty I do have another question about my security though and what kind of security programs I should use. Should I make another topic?

*

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Files can't be scanned by Avast?
« Reply #12 on: September 08, 2012, 05:47:48 AM »
You can ask here.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-13

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven