Blue Screen Bad Pool

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Offline mizzoufan

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Blue Screen Bad Pool
« on: July 21, 2013, 04:16:35 PM »
In the past couple weeks I've had a couple blue screens.  The most recent one today had a message that said Bad Pool.

Is my computer getting ready to crash and lose all of my data?  Any help is greatly appreciated.

mizzoufan

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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #1 on: July 21, 2013, 05:58:33 PM »
Unfortunately that is not enough information. Is Bad Pool always the error? Is that the only error your computer is having?

Can you go to c:\windows and see if there are any files named MEMORY.DMP there. There may be some numbers in the name, but it will have that basic format. If there are any, let me know how many and what size they are. Also can you tell me what version of windows you are using? I need to give you instructions on getting me the event viewer logs.

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #2 on: July 21, 2013, 06:20:36 PM »
I did a file search and found a MEMORY.DMP file.  The file size is 556MB.

I don't remember what the last error read when the blue screen occurred but the error today read BAD POOL.

I am using Windows XP 64

Thank you for your help.

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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #3 on: July 21, 2013, 06:37:29 PM »
I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name,  make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name,  make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.


The files above and any memory.dmp file you can find (don't use the search for it, use windows explorer and go to the location where they are to make sure to get any with time or date added to the file name) and upload it for me. I am sending you a PM in a few minutes on where to upload them, and how to do it.

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #4 on: July 21, 2013, 08:39:07 PM »
I uploaded the files you requested. 

Thank you for your help tonight.


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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #5 on: July 21, 2013, 08:45:13 PM »
I am downloading them now. It is going to take a while to go thru them. I will try posting back here tonight. Tomorrow morning at the latest.

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #6 on: July 21, 2013, 08:47:50 PM »
Sounds good.  I will be at work tomorrow so if I don't connect with you tonight I will talk with you tomorrow night.

Best regards,

mizzoufan

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #7 on: July 22, 2013, 03:41:23 PM »
Good afternoon Hoov,

Just checking to see if you had any information on the files I sent.


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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #8 on: July 22, 2013, 07:16:26 PM »
Sorry, I have been having problems connecting to the site I had you upload the files to. I am having sporadic problems with several sites. There must be problems somewhere. I am trying to get the logs now (again). As soon as I get them I will let you know.

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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #9 on: July 22, 2013, 08:34:42 PM »
I finally got them and the first thing I noticed is your harddrive has bad blocks. This could be the cause of all your problems.

1. Double-click My Computer, and then right-click the hard disk that you want to check.
   2. Click Properties, and then click Tools.
   3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
   4. Use both of the following procedures:
          *  select the Automatically fix file system errors check box
          *  select the Scan for and attempt recovery of bad sectors check box
   5. Click Start
 
      Note If one or more of the files on the hard disk are open, you will receive the following message:
      The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
      Click Yes to schedule the disk check, and then restart your computer to start the disk check.


I am continuing to look thru your logs. I will post more instructions as I find possible problems.

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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #10 on: July 22, 2013, 09:57:41 PM »
It looks like the bad pool header and the other errors can be traced back to the disk errors. So you need to run chkdsk first before we can proceed further.

Once you have done that, load new event viewer logs to the same link I gave you before. Also after doing that, go back to the event viewer logs but this time select clear log instead of save log. You will be asked if you want to save them first, select no.

Once you have cleared the two logs, reboot the computer and play with it for an hour or so, and then give me a new set of event viewer logs. These should be small enough that you can attach them here.

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #11 on: July 23, 2013, 08:42:42 PM »
I have uploaded a couple new logs after completing the check disc and clearing the old logs.  Let me know if I can send you anything else.


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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #12 on: July 23, 2013, 08:58:01 PM »
Looks like your problems have straightened out. You still have a few problems, do you have a Lexmark printer? Did you have one? And you have a problem with LeapFrog. Other than that everything looks good.

How is the computer running?

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Offline mizzoufan

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Re: Blue Screen Bad Pool
« Reply #13 on: July 24, 2013, 05:02:29 AM »
I don't have a Lexmark printer but I do have a Dell printer.  I do get errors from time to time associated with the USB where I get a little pop up window and I have to unplug the power cord to the printer and plug it back in and for some reason the issue goes away.   Is this something that you think needs to be addressed?

I also do have leap frog which is a software program I downloaded a couple years ago for one of the electronic toys my boys have but it is no longer used.  It sounds like from what you are saying that I should uninstall this program if there are problems with it? 

Other than that the computer is running good.  Did you see any significant disk error issues or any other things you recommend we do to keep the PC healthy?

I don't recall seeing any in the summary after the process completed.  I went and ran a few disk defrags hoping that would help the computer run a little faster. 


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Offline Hoov

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Re: Blue Screen Bad Pool
« Reply #14 on: July 24, 2013, 07:46:56 AM »
I would uninstall any software that you no longer use. That takes away the possibility of conflict or problems with other software.

As for the printer, many of the Dell branded printers are actually Lexmark under the brand. What is the printer model number that you have?

The summary of the chkdsk scan would have popped up when it completed, but only for short time. But the fact that there are no entries in the event viewer shows that it did some good.

Are you having any other problems at all?

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