What if I forgot my password?

  • 0 Replies
  • 3998 Views
*

Offline Taz71498

  • Microsoft® MVP
  • Malware Removal Staff
  • Gold Member
  • 1223
What if I forgot my password?
« on: August 27, 2008, 05:45:49 PM »
You can not retrieve your password, but you can set a new one by following a link sent to you by email.  You also have the option of setting a new password by answering your secret question.

On the Login screen, you will see a link "Forgot your Password" at the bottom.
Click on that link and you will be taken to a screen where it will ask you for your username or email address.

If you want to be sent an email with the link on how to set a new password, follow these directions:
     1) Type in your email address and click on Send
     2) You will be sent an email shortly.  Follow the link and directions to set a new password.

If you want to set a new password by answering your question that you enter when registering:
     1) Type in your username
     2) Put a check mark in the box next to "Ask me my question", and click on "Send"
     3) You will be taken to a new screen that will show your question.  Type in your answer and
         then type in a new password.
     4) Then click on Save.  You have now created a new password.



« Last Edit: August 27, 2008, 06:15:54 PM by Taz71498 »