Author Topic: [Inactive] Aquired parent's old laptop, runs slow, discs don't eject.  (Read 9181 times)

Offline MikeMobes

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I've edited registry items while following instructions before, never just of my own accord. I'm sure i can manage with some tips.

Offline Hoov

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Try this, if you need directions on how to do it, let me know.

Check in the registry under the following key:

HKEY_LOCAL_MACHINE\SysWOW64\Symantec\InstalledApps\

and

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps\

Find any "Norton Utilities" entries and delete them.  Do not delete any other entry.

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Offline MikeMobes

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didnt have the first key, no \SysWOW64 anywhere.

In the HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps\ there was a Norton Utilities folder with one key in it, and I deleted it.

Offline Hoov

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Try running the Norton removal tool again.

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Offline MikeMobes

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Norton Removal ran successfully, rebooted. seemed to boot into windows with reasonable speed.

Offline Hoov

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So the computer is running normally? Any other problems with it? If not we can make sure everything is up to date and then we can do some cleanup and call it done.

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Offline MikeMobes

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It seems to be running normally. Only things i notice are that the eject button for the disk drive doesnt work, and windows defender is unable to turn on.

Offline Hoov

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Can you go into windows explorer and right click on the drive and select eject and see if the drive ejects?

As for Windows Defender, please get me a copy of your event viewer logs using the instructions below.

I need you to go to the administration tools in Vista / Windows 7. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side expand the window category and then click on  System. Then up at the top click on Action and then click on Save Events As, type in system as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.

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Offline MikeMobes

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Eject menu option works, i guess its just the hardware button that doesnt work.

Event logs too big to attach together or separately.

I uploaded the logs to Box and can send you a link, unless you have another preferred method.

Offline Hoov

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That is fine. Send me a link in a PM.

There may be a fix to the button issue. How handy are you with mechanical things?

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Offline MikeMobes

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I'm pretty handy. I'd say my dis-assembly skills surpass my assembly skills by a small margin, but still handy nonetheless. 


 Link in PM sent. Side note, some weird behavior noticed. I left the computer plugged in and sent it to hibernate. I came back today, and it was on the fresh login screen with all three users, not the usual one user screen you get when taking out of hibernation. I logged back into my profile, and a Microsoft Windows Dialog box pops up saying

"Windows has recovered from an unexpected shutdown. A problem caused windows to stop working correctly. Windows will notify you if a solution is available"

Also, i noticed that two of my volume lights are now flashing, and they werent before. The Mute button and the volume up button.

This is the second time it has done the "windows has recovered from an unexpected shutdown" error, it did it a couple days ago and i forgot to mention it.

Offline Hoov

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When was the last time you tried turning windows defender on?

About the DVD drive, turn off the computer and flip it over. Now find the edge of the computer where the DVD drive is. If you go to the middle of the edge of the drive and go in toward the center of the computer about 4 inches there is a single screw there that holds the drive in. If you remove that screw, you can slide the drive out. Now if you look at the plastic edge piece on the side of the DVD tray, it can be removed. It just clips on. Once it is removed, look at the button and see if there is anything wrong with it. Look and see if it was binding on the trim pieces. Also check for any debris of any kind that has gotten lodged in there. Activate the switch and see if you can feel it clicking over.

Let me know what you find.

Now as to the BSOD's. The first thing you need to do is to turn of the auto reboot. Go to the control panel and then to the system control panel. Now click on Advanced System Settings on the left side of the window. In the Startup and recovery box click the settings button. Uncheck the automatic restart and in the debugging drop down menu select small memory dump. Now the next time your system crashes, you will get a blue Screen. I need the error message, mostly the program name involved and the stop code. Also the MEMORY.DMP file created.

Your event viewer logs did show some problems, but it seems that they are starting to clear up. So go back into the event viewer and instead of saving the log, clear the logs. Use the same instructions as before. It will ask you if you want to save the logs, that is your choice, I need the newly generated logs. Run your computer for 2 days or so, or until it crashes, and then send me a new set of logs. This time the logs, including the memory dump, will be small enough you can attach them here. But you will have to zip them up first.

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Offline MikeMobes

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Re: [In Progress] Aquired parent's old laptop, runs slow, discs don't eject.
« Reply #27 on: August 03, 2013, 07:44:08 AM »
Sorry, been super busy lately. Just Cleared the logs and disabled auto reboot/memory dump, will run it for a couple days and see if it freezes again. I tried turning on windows defender just before my last post. I'm going to investigate the DVD drive later today

Offline MikeMobes

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Re: [In Progress] Aquired parent's old laptop, runs slow, discs don't eject.
« Reply #28 on: August 06, 2013, 07:30:33 PM »
I have only been on this computer twice since the last message i sent you, and I haven't gotten it to freeze again. Defender still wont start, The DVD eject button still isnt working, however, the volume buttons are no longer flashing, and are functional, not sure what that was all about.  I'll have time to fiddle with this computer and see if i can reproduce the freeze over the next few days, and I'll report back either when it freezes, or by friday at the latest. sound good?

Offline Hoov

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Re: [In Progress] Aquired parent's old laptop, runs slow, discs don't eject.
« Reply #29 on: August 06, 2013, 07:39:51 PM »
No worries. I know how life can interrupt with play time.   :a

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