[Inactive] My Windows Explorer keeps freezing. HELP!

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  • 2026 Views
*

Offline vroma219

  • Bronze Member
  • 7
[Inactive] My Windows Explorer keeps freezing. HELP!
« on: January 31, 2009, 04:21:20 PM »
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:18:51 PM, on 1/31/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Windows\ehome\ehtray.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://m.www.yahoo.com/?r166=1229291069
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Microsoft Web Test Recorder Helper - {62355041-605D-4469-84FD-5D66ED67A7E3} - C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies\Microsoft.VisualStudio.QualityTools.RecorderBarBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [DpAgent] C:\Program Files\DigitalPersona\Bin\dpagent.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Performance Center] C:\Program Files\Ascentive\Performance Center\ApcMain.exe -m
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/PopularScreenSaversInitialSetup1.0.1.1.cab
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: OKI OPHC DCS Loader - Oki Data Corporation - C:\Windows\system32\spool\DRIVERS\W32X86\3\OPHCLDCS.EXE
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 10558 bytes
« Last Edit: February 07, 2009, 08:51:27 PM by mrrockford »

*

Offline Maurice Naggar

  • Malware Removal Staff
  • Gold Member
  • 1205
Re: My Windows Explorer keeps freezing. HELP!
« Reply #1 on: February 01, 2009, 12:07:15 PM »
Hello vroma219,

System freezes are the hardest to diagnose and keep in mind HijackThis won't be much help either, other than showing what is running & what is set to run. Freezes (lockups) can be due to different factors, one of which is hardware, and driver issues.

Special Note for Vista:  In all that follows, and subsequent sessions, you need to run these utilties "As Administrator" in most cases.  Right click the program executable and choose "Run as Administrator".  If you do not do this, some of these utilities will fail to work, or fail to work properly.  If you have any problems with any of the utilities you are asked to run, check that you ran the application as an Administrator.  Some of these utilties will not give you a UAC prompt, they will simply exit without doing anything at all or showing an error message.

You may want to print the rest of these instructions for offline reference.

1. Please download ATF Cleaner by Atribune, saving it to your desktop: http://www.atribune.org/ccount/click.php?id=1
(Mirror site: http://www.majorgeeks.com/ATF_Cleaner_d4949.html)
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

  • If you use Firefox browser (and some Mozilla-based browsers):
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
    • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser:
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
    • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    • Click Exit on the Main menu to close the program.


    2. Enable Show Hidden Files and Folders

    If using Windows XP:

    • Close all programs so that you are at your desktop.
    • Double-click on the My Computer icon.
    • Select the Tools menu and click Folder Options.
    • After the new window appears select the View tab.
    • Put a checkmark in the checkbox labeled Display the contents of system folders.
    • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
    • Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
    • Remove the checkmark from the checkbox labeled Hide protected operating system files.
    • Press the Apply button and then the OK button and exit My Computer.
    • Now your computer is configured to show all hidden files.
    If using Windows Vista or Windows 7:

    • Close all programs so that you are at your desktop.
    • Open the Control Panel menu and click Folder Options.
    • After the new window appears select the View tab.
    • Put a checkmark in the checkbox labeled Display the contents of system folders.
    • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
    • Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
    • Remove the checkmark from the checkbox labeled Hide protected operating system files.
    • Press the Apply button and then the OK button and exit My Computer.
    • Now your computer is configured to show all hidden files.


    3. Download the Malicious Software Removal Tool to your desktop, then run it.

    =
    Important! => Open Notepad > Click on Format > Uncheck Word wrap, if checked. Exit Notepad.

    =
    4. Please download & save Malwarebytes Anti-Malware from
    http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.htm  or
    http://www.besttechie.net/tools/mbam-setup.exe   or
    http://malwarebytes.gt500.org/mbam.jsp

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
         
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform Quick Scan, then click Scan.
         
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
         
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy & Paste the entire report in your next reply.
    Extra Note:
        If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
    click OK to either and let MBAM proceed with the disinfection process.
    If asked to restart the computer, please do so immediately.

    >
    5. Download OTListIt by OldTimer to your desktop: http://oldtimer.geekstogo.com/OTListIt2.exe

    • Close all open windows on the Task Bar.  Click the icon (for Vista, right click the icon and Run as Administrator) to start the program.
    • In the lower right corner of the Top Panel, checkmark "LOP Check" and checkmark "Purity Check".
    • Now click Run Scan at Top left and let the program run uninterrupted.  It will take about 4 minutes.
    • It will produce two logs for you, one will pop up called OTListIt.txt, the other will be saved on your desktop and called Extras.txt.
    • Exit Notepad.  Remember where you've saved these 2 files as we will need both of them shortly!
    • Exit OTListIt2 by clicking the X at top right.
    Download Security Check by screen317 and save it to your Desktop: http://screen317.spywareinfoforum.org/SecurityCheck.zip
    • Unzip SecurityCheck.zip and a folder named Security Check should appear.
    • Open the Security Check folder and double-click Security Check.bat
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; close Notepad.  We will need this log, too, so remember where you've saved it!
    If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

    Then copy/paste the following into your post (in order):
    • the MBAM log,
    • the contents of OTListIt.txt,
    • the contents of Extras.txt , and
    • the contents of checkup.txt
    Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.
    Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.
    ~Maurice Naggar
    MS-MVP (October 2002 - September 2010)