Author Topic: [Inactive] Tried repairs, now slower start-up...Help, it's a friend's PC  (Read 7778 times)

Offline Hoov

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #45 on: December 30, 2013, 09:24:21 PM »
I need to ask you a few questions. Do you have an Apple Device (IPOD or IPhone)? Do you use any Windows Live program? How about Yahoo? Your Webcam?

Please download Sysinternals Process Monitor and extract the file to your desktop. Then run it. Now up at the top left go to Options and then select Enable Boot logging and then click OK. If your computer does not reboot, reboot your computer. When windows restarts, run process monitor again. You will get asked about saving a file. Save it to your desktop. It will take a while. Once it is done, zip it up and attach it to your next response.

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Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #46 on: December 30, 2013, 11:11:25 PM »
I'm running Sysinternals on her computer now. I haven't been to her place in a year or more, so I can only help with your questions so far...She said her son bought the kids cellphones, so he wouldn't have to talk to her. I don't know if they are Apple brand or not. I don't remember if they had a webcam, but I know she used to stay in contact over Yahoo Webmail, and she has a Facebook account for Freecycle, etc. so she may have one.

I think I was the one that added some M$ Live stuff when I did the M$ updates, in case Office 97 was too old for his school work.

Speaking of Facebook, I don't think it's a good idea to have it opening on the desktop, I turned it off with Ccleaner before, but now I have to turn it off in the bar below. Is this what the kids are doing now to make stuff run faster, etc.?

Thanks for the help,
Joan in Reno

Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #47 on: December 30, 2013, 11:55:16 PM »
Confused...SpywareHammer didn't take the new message and uploaded zipped files, no reason was given, just a blank message appeared. That program made three bootlogs, so I put them in a folder and zipped them into one. Should I make 3 messages instead?

Thanks,
Joan in Reno

Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #48 on: December 31, 2013, 12:29:38 AM »
I tried sending just the first file zipped, but the same thing happened. Is my guess correct...new malware is found in the zipped file and refused?

Now what?
Thanks,

Joan in Reno

Offline Hoov

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #49 on: December 31, 2013, 07:31:13 AM »
I will send you a PM on what to do with the files.

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Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #50 on: December 31, 2013, 10:13:20 AM »
Hi Hoov,

First time I'm using Dropbox, so the red X confused me, so you're getting all 3 zipped plus the 3 individual files that were made. So if the program is correct it will take about 2 hours to get there. Sorry about that.

From what I saw of them, it will no doubt take a long time to read them and a long time to figure out what to remove and for me how to do it...

Joan in Reno                                                                                         

Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #51 on: December 31, 2013, 01:20:29 PM »
Sorry I had a Blue Screen of Death due to something heavy jarring of the computer, at least, I think that's why. In consequence, I think the last 2 files didn't get to Dropbox, but they should be in the zipped file. The PC started fine except as slow as the new usual.

Thanks,
Joan in Reno

Offline Hoov

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #52 on: December 31, 2013, 01:39:19 PM »
I just got home, I will let you know what shows up and if you need to resend anything.

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Offline Hoov

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #53 on: December 31, 2013, 02:15:01 PM »
All I can say is WOW. I am surprised the computer is still running. I think we would be time and effort ahead to reinstall everything. 90% of the log entries in the boot process are errors. It appears that entire sections of windows were just deleted. Do your friend have any personal information on this computer that needs to be backed up or saved? Anything that is not saved to a different harddrive?

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Offline ChiJoan

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #54 on: December 31, 2013, 08:06:02 PM »
I pulled out a Dell Vista Business CD, upgraded RAM another 512MB and was going to try it on another hard disk, but stopped when it asked if I wanted to keep files and upgrade. I haven't tried this before, or with one this damaged, but I thought I'd ask if I should try it, at least Vista doesn't loose support until 2017, I read.

Please advise me...
Thanks,
Joan in Reno

Offline Hoov

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Re: [In Progress] Tried repairs, now slower start-up...Help, it's a friend's PC
« Reply #55 on: December 31, 2013, 09:09:06 PM »
First back everything up if needed. No matter where you go from here backup personal information, that way even if the upgrade goes badly, it will not matter.

Second, make sure the hardware is even able to support Vista. If it can't it is totally useless to even try. You need to run the Microsoft Windows Vista Upgrade Advisor.

If the hardware is capable of running Vista, then I recommend doing a clean install. Overwrite everything. It results in a much more stable end product.

Other than that, I can't help you with the process. The reason is that you are using the OS Disc from one computer to install windows on another computer. Per the EULA of Microsoft this is not allowed. Even if the system it was originally installed on was ground to powder, you still cannot use its install disc on another computer.

But I can tell you Google is your friend.

On the other hand I can help you do a new install with XP. While that is going to expire next year, it is still a workable OS and with the proper security will be workable for at least a while after Microsoft no longer supports it. It may give your friend time enough that they can save up a couple hundred bucks and buy a basic system at Walmart or other big box store.

Dell also has some good deals available on refurbished and units that are going out of stock.
http://outlet.us.dell.com/ARBOnlineSales/Online/InventorySearch.aspx?brandId=2201&c=us&cs=22&l=en&s=dfh
http://www.dell.com/learn/us/en/22/campaigns/dfo_dfh_deals_page?c=us&l=en&s=dfh&dgc=IR&cid=260728&lid=4699327

And Lenovo also has a Factory Outlet.
http://outlet.lenovo.com/SEUILibrary/controller/e/outlet_us/LenovoPortal/en_US/special-offers.workflow:ShowPromo?LandingPage=/All/US/Portals/Outlet

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Offline Hoov

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This thread is being closed due to inactivity. If you need it reopened send me a PM. This applies to the originator only. Anyone else please start a new thread.


Former Consumer Security MVP
2011-2014

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!