Author Topic: [Inactive - K] Cannot enable or update Windows Security Essentials  (Read 4596 times)

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #45 on: June 30, 2015, 10:46:11 AM »
Hello nikhil,

I want t run Windows Defender Offline tool, this will check your system for malware/infection from outside of Windows.
I asked you earlier if you had access to another PC and a Flash drive, you confirmed yes. As the flash drive mabe infected we need to take precautions to negate any cross infections...

I want you to create the tool on the Flash drive via a spare pc, then use it on the sick PC. Before making the tool we need to install "McShield" on the spare PC, that will isolate the flash drive and kill any possible infection. It will be a good idea to also install to the sick PC when we are done.

The flash drive will be formatted as part of the process of creating Windows Defender Offline. If you do not understand any of the instructions please ask!!

McShield available here: http://www.mcshield.net/

To create the tool on the spare PC (After McShield is installed..) do the following:

Download the tool from here :- http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline and save to the Desktop.
You will have to select the correct version for your system, either 32 or 64 bit
Run the tool, Windows 7 or Vista user right click and select "Run as Administrator"
Read the instructions in the new window and select "Next"



In the new window accept the agreement:



In the new window select your USB Flash Drive, then select "Next"



In the new window ensure you Flash drive is selected, if not click on "Refresh" then select "Next"



In the new window accept the formatting alert by selecting "Next"



Files will be Downloaded:



Files will be processed and created



Flash drive will be formatted and prepared



Files will be added to the Flash Drive and the tool will be created.



The procedure is finished and the Tool created, click on "Finish" to complete.



Plug the USB into the sick PC and boot up, if it does not boot from the flash drive change the boot options as required,  Use F12 as it boots, change options...
As it boots you`ll see files being loaded and the windows splash screen, eventually the tool will run a "Quick Scan" follow the prompts and deal with what it finds.
When complete do a full scan, deal with what it finds.
When finished, remove the USB stick then press the Esc key to boot into regular windows.
Navigate to the following file:

"C:\Windows\Windows Defender Offline\Support\MPLog-MM/DD/YYYY-HH/MM/SS .txt"

Open with notepad and copy and paste it into a reply.

Let me know the outcome....

Thank you,

Kevin..


Offline avs nikhil

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #46 on: June 30, 2015, 11:05:55 PM »
Hi Kevin,

The file is too long and would take more than 10 posts to fit all of it in posts, so i am attaching it (attachment was also two long so split it into two).

And also I was suggested by my friends to format my comp and do a clean install of windows.

I'll back up my work files today and will probably do a clean install at night (local time - 12 hours from now)

I have exams coming up soon, so I thought i'd finish this soon. Any suggestions?

Thank you for your time,
Nikhil.

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #47 on: July 01, 2015, 01:33:54 AM »
Hiya nikhil,

When you ran the offline tool it do a quick scan first, did it catch anything in that scan.... it then progresses to a full scan.
Did you take note of its findings after each scan, I am going to look through the logs shortly...

Regarding a clean install, yes that is a preferred option when there is obvious registry damage after an infection has been prevalent on a system...

Before opting for a clean install run System File Checker, then see if MSE will install. If not then a clean install is probably the best way forward...

Close all windows, Select > start icon > all programs > accessories > Right click on "command prompt" > select > Run as administrator > ok any alerts > at the command prompt type or copy and paste sfc /scannow > then tap enter.When finished type exit Tap enter, re-boot your PC.

***Note the space between sfc and /scannow.

To get report, at an elevated command promt type or copy and paste:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt 

See if MSE will now install and run.

Will be checking windows defender log shortly...

Thank you,

Kevin..

Offline avs nikhil

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #48 on: July 01, 2015, 02:05:08 AM »
Hi Kevin,

windows defender scan (quick or full) didn't catch any threats or malicious programs.

i've previously run sfc scan before.. it showed that it could not repair some registries. Then i used sfcfix by synatic to fix the registries.

i've attached the log of previous sfc scan.

Do i need to run the scan again.

Thank you for your time,
Nikhil.

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #49 on: July 01, 2015, 02:08:31 AM »
Hiya nikhil,

Check if the following is on your system: C:\Info.exe

Regarding sfc /scannow... it is beneficial to run that tool three (3) times, a re-boot after each run...

Thanks,

Kevin

Offline avs nikhil

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #50 on: July 01, 2015, 02:15:26 AM »
Hi Kevin,

I'll run the sfc scan three times.

there is no file by the name info.exe in my C drive.

Thank you for your time,
Nikhil.

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #51 on: July 01, 2015, 02:21:12 AM »
Hi nikhil,

Please download SystemLook from the following link below and save it to your Desktop. Use the correct version 32bit or 64bit.

http://jpshortstuff.247fixes.com/SystemLook_x64.exe     <<-   64 bitů.

http://images.malwareremoval.com/jpshortstuff/SystemLook.exe   <<-  32 bit

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:

Code: [Select]
:filefind
info.exe
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

If the file is not found continue and run the following:

Download Services Repair tool, available here - http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe and Save it to your Desktop. Right click on it and select Run As Administrator, follow the prompts. It should reboot when it finishes. If not reboot it yourself.

After the re-boot see if MSE will install/run..

Thank you,

Kevin..

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #52 on: July 03, 2015, 05:39:18 PM »
Any progress?

Offline kevinf80

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Re: [Inactive - K] Cannot enable or update Windows Security Essentials
« Reply #53 on: July 05, 2015, 02:32:52 AM »
Due to the lack of feedback this topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.