Author Topic: [Inactive - K] Hope someone can please help  (Read 2316 times)

Offline kitkat51

  • Bronze Member
  • Posts: 96
[Inactive - K] Hope someone can please help
« on: December 15, 2015, 12:28:12 PM »
I uninstalled Google Cheome and reinstalled it because it was acting up but whem I reinstalled it I got 15 viruses ran Malwarebytes but can't rid of it think it's hiding. The name is KNCTR KEEPS LOADING and can't uninstall it don't know if I installed a fake google or not but hope someone can help
« Last Edit: January 09, 2016, 02:31:56 AM by kevinf80 »



Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #1 on: December 15, 2015, 12:50:08 PM »
Hello kitkat51 and welcome to SpywareHammer,

My screen name is kevinf80, either that or Kevin is good for replies. Ok lets continue:

P2P/illegal software Warning:

Quote
If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here. Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the Forum policy on P2P and Illegal Software.

Next,

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Next,

Follow the instructions in the following link to show hidden files:

http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.
'Could not load DDA driver'

  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....
Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either accept the alert or disable your security and allow FRST to run...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Next,

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!
Let me see those logs in your reply....

Thank you,

Kevin...


Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #2 on: December 15, 2015, 02:21:19 PM »
pretty sure I got it off

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #3 on: December 15, 2015, 03:19:23 PM »
OK, the choice is down to you, close out or continue?

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #4 on: December 15, 2015, 08:35:13 PM »
Hi Kevin it's gone, I uninstalled Google then ran Malwarebytes and Windows Defender. Malwarebytes quarantined it and I was able to go in control panel and uninstall it just curious how it got in. Also will go through the steps u posted to be sure everything is alright Thank you

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #5 on: December 15, 2015, 08:57:28 PM »
only have The EDGE browser and don't have any downloads because really never use it, now just starting to because I got rid of Google and have a windows 10 so couldn't find it listed in the link u posted and don't see now running Malwarebytes as u explained

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #6 on: December 15, 2015, 09:55:24 PM »
only have The EDGE browser and don't have any downloads because really never use it, now just starting to because I got rid of Google and have a windows 10 so couldn't find it listed in the link u posted and don't see now running Malwarebytes as u explained Malwarebytes Anti-Malware, Threats on clipboard posted I quarantined the ones from earlier
www.malwarebytes.org

Scan Date: 12/15/2015
Scan Time: 9:59 PM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.12.15.07
Rootkit Database: v2015.12.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: cathy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 375495
Time Elapsed: 43 min, 45 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Disabled
Rootkits: Enabled
Heuristics: Disabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.PlayThruPlayer, HKU\S-1-5-21-2640549340-86459259-2814763585-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\playthruplayer.com, , [441fb5f04645181e6488818527dd926e], there was 15 or more earlier here they go Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/15/2015
Scan Time: 12:41 PM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.12.15.04
Rootkit Database: v2015.12.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: cathy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 375025
Time Elapsed: 31 min, 27 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
PUP.Optional.PlayThruPlayer, C:\Program Files (x86)\PlaythruPlayer\PlaythruPlayer.exe, 1676, Delete-on-Reboot, [93cdddc8fb908caa91cd535309fbb44c]

Modules: 1
PUP.Optional.PlayThruPlayer, C:\Program Files (x86)\PlaythruPlayer\player.dll, Delete-on-Reboot, [154bf8ad1774b0869444b0e59b67669a],

Registry Keys: 3
PUP.Optional.PlayThruPlayer, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{83245CDF-A15E-49E9-BE6D-AC32E96FCE78}, Quarantined, [0858cdd83655e452d9022b80937020e0],
PUP.Optional.PlayThruPlayer, HKU\S-1-5-21-2640549340-86459259-2814763585-1002\SOFTWARE\PlaythruPlayer, Quarantined, [2937960f4f3cec4aa436b8f3020160a0],
PUP.Optional.OneSystemCare, HKU\S-1-5-21-2640549340-86459259-2814763585-500\SOFTWARE\ONE SYSTEM CARE, Quarantined, [431d4560385392a401ce476201027090],

Registry Values: 6
PUP.Optional.PlayThruPlayer, HKU\S-1-5-21-2640549340-86459259-2814763585-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Playthru Player, "C:\Program Files (x86)\PlaythruPlayer\PlaythruPlayer.exe" /autostart=1, Quarantined, [93cdddc8fb908caa91cd535309fbb44c]
PUP.Optional.PlayThruPlayer, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{83245CDF-A15E-49E9-BE6D-AC32E96FCE78}|DisplayName, Playthru Player, Quarantined, [0858cdd83655e452d9022b80937020e0]
PUP.Optional.PlayThruPlayer, HKU\S-1-5-21-2640549340-86459259-2814763585-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\FEATURECONTROL\FEATURE_BROWSER_EMULATION|PlaythruPlayer.exe, 11000, Quarantined, [20401194a2e9c274694d51aff0148e72]
PUP.Optional.OneSystemCare, HKU\S-1-5-21-2640549340-86459259-2814763585-500\SOFTWARE\ONE SYSTEM CARE|OSID, 6.2, Quarantined, [431d4560385392a401ce476201027090]
PUP.Optional.OneSystemCare, HKU\S-1-5-21-2640549340-86459259-2814763585-500\SOFTWARE\ONE SYSTEM CARE|AdvertsLink1, http://dl.softservers.net/121002133/DriverPro.exe, Quarantined, [263a980d65267abcaa245059748f1fe1]
PUP.Optional.OneSystemCare, HKU\S-1-5-21-2640549340-86459259-2814763585-500\SOFTWARE\ONE SYSTEM CARE|AdvertsLink2, http://dl.softservers.net/171002133/LiveSupport.exe, Quarantined, [d28e7530701b2f070ec08d1ce41f27d9]

Registry Data: 0
(No malicious items detected)

Folders: 4
PUP.Optional.PlayThru, C:\Windows\Installer\{83245CDF-A15E-49E9-BE6D-AC32E96FCE78}, Quarantined, [73ed465f98f30d295e64738f758f05fb],
PUP.Optional.PlayThruPlayer, C:\Users\cathy\AppData\Local\PlaythruPlayer, Quarantined, [431dd9cce3a8be7824b3365f51b17f81],
PUP.Optional.PlayThruPlayer, C:\Program Files (x86)\PlaythruPlayer, Delete-on-Reboot, [154bf8ad1774b0869444b0e59b67669a],
PUP.Optional.PlayThruPlayer, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Playthru Player, Quarantined, [68f84164296214226a6f286dd52d4ab6],

Files: 8
PUP.Optional.PlayThruPlayer, C:\Program Files (x86)\PlaythruPlayer\PlaythruPlayer.exe, Delete-on-Reboot, [93cdddc8fb908caa91cd535309fbb44c],
PUP.Optional.DownloadAssist, C:\Users\cathy\Downloads\chrome_setup (1).exe, Quarantined, [c0a0f0b524671a1c6bc085206b99956b],
PUP.Optional.DownloadAssist, C:\Users\cathy\Downloads\chrome_setup.exe, Quarantined, [520ee4c162290c2a4be0efb62ada60a0],
PUP.Optional.PlayThru, C:\Windows\Installer\{83245CDF-A15E-49E9-BE6D-AC32E96FCE78}\ProductIcon, Quarantined, [73ed465f98f30d295e64738f758f05fb],
PUP.Optional.PlayThruPlayer, C:\Users\cathy\AppData\Local\PlaythruPlayer\PlaythruPlayer.dat, Quarantined, [431dd9cce3a8be7824b3365f51b17f81],
PUP.Optional.PlayThruPlayer, C:\Program Files (x86)\PlaythruPlayer\player.dll, Delete-on-Reboot, [154bf8ad1774b0869444b0e59b67669a],
PUP.Optional.PlayThruPlayer, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Playthru Player\Playthru Player.lnk, Quarantined, [68f84164296214226a6f286dd52d4ab6],
PUP.Optional.PlayThruPlayer, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Playthru Player\Uninstall Playthru Player.lnk, Quarantined, [68f84164296214226a6f286dd52d4ab6],

Physical Sectors: 0
(No malicious items detected)


(end)

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #7 on: December 16, 2015, 03:25:59 AM »
The default folder for downloads via Edge is actually named "Downloads" The long route to find it is as follows:

This PC > C:\ > Users > Your User Name > Downloads

Quick method:

Select the search option from system tray type Downloads tap enter. You may see more than one reference to "Downloads" tha one you want is listed against your user name.

Another way is Windows key and Q key together, that also opens the search function..

Couple of links to help you with Edge, the second one will show how to change the downloads folder option.

http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10

http://www.thewindowsclub.com/change-default-download-location-edge

Does that help?

Kevin...

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #8 on: December 16, 2015, 07:47:44 PM »
did what u said and don't see any downloads except some pictures ,flash player and a few others that's been on there can tell by their dates

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #9 on: December 16, 2015, 08:16:01 PM »
finally got rid of PlayThru Player via Ccleaner and rebooted now going to run Malwarebytes and will let u know tomorrow, also will check out those links u gave me

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #10 on: December 17, 2015, 03:47:24 AM »
Ok give update whenever your ready, if you can d/l and run FRST we will get a good overview of your system, what`s installed, running etc....

Thank you,

Kevin....

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #11 on: December 19, 2015, 11:30:51 AM »
sorry took so long to get back to u Christmas time but ran Malwarebytes, Windows Defender and Ccleaner again and all clear no viruses

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #12 on: December 19, 2015, 11:33:12 AM »
what do u mean by d/l and run FRST thank you

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #13 on: December 19, 2015, 12:55:20 PM »
Reply #1 has instructions for FRST....

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #14 on: December 23, 2015, 04:43:39 PM »
Do you still need help?

 

Click Here