Author Topic: [Inactive - K] Hope someone can please help  (Read 2240 times)

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #15 on: December 24, 2015, 06:01:15 AM »
Due to the lack of feedback this topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #16 on: December 27, 2015, 04:14:10 PM »
I`ve re-opened your thread, let me know what issues or concerns remain...

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #17 on: December 28, 2015, 08:24:04 PM »
Everything seems to be working good ran Malwarebytes windows defender defraged and ran Ccleaner and all is clear so should I still run FRST? I saw a post on here about malware on chrome and firefox I think that may be what happened downloaded google now i'm just using edge afraid to download another browser

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #18 on: December 28, 2015, 10:30:22 PM »


View Profile
 Personal Message (Online)
 




 

Re: [In Progress - K] Hope someone can please help

« Reply #17 on: Today at 08:24:04 PM »


Quote

 

Everything seems to be working good ran Malwarebytes windows defender defraged and ran Ccleaner a few times and all is clear so should I still run FRST? I saw a post on here about malware on chrome and firefox I think that may be what happened downloaded google now i'm just using edge afraid to download another browser sorry for the ???

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #19 on: December 29, 2015, 03:13:30 AM »
I do not see any reason to stop d/l a browser of choice, just make sure to d/l from a reputable site. There is no need to run FRST if your system is responding as expected without issue.

I would like you to run one more indepth online AV scan to make sure your system is clean and has no remnants etc....

Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.

Click there Run ESET Online Scanner.

If using Internet Explorer:

  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.
If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.
To perform the scan:
  • Make sure that Remove found threats is unchecked.
  • Scan archives is checked.
  • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
  • Under “Enable Stealth Technology select “Change” select any extra drives in that window.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.
Please include this logfile in your next reply.

Don't forget to re-enable protection software!

Next, run Security Checks to show security set up....

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)
Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

If Security Check will not run or you get an alert saying it is not supported, Re-boot your PC then try again...

Let me see those two logs....

Thank you,

Kevin...

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #20 on: December 29, 2015, 07:43:53 PM »
can I do it with EDGE think that's the same is IE, If so will do it after I get ur response most likely tomorrow since it's evening here ty

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #21 on: December 30, 2015, 08:39:29 AM »
Edge and Internet Explorer are not the same, to be honest i`ve not used or tried Edge yet. You can use Internet Explorer to d/l and run ESET online AV scan...

Type or copy paste internet explorer into the search function on the system tray, tap enter IE will open for you...

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #22 on: December 31, 2015, 04:07:10 PM »
I can't seem to find the post u wrote to download ESET sorry

Offline kitkat51

  • Bronze Member
  • Posts: 96
Re: [Inactive - K] Hope someone can please help
« Reply #23 on: December 31, 2015, 04:08:53 PM »
the last thing i see is u do you need help

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #24 on: December 31, 2015, 06:00:13 PM »
ESET instructions are in reply #19

Offline kevinf80

  • Malware Removal Staff
  • Diamond Member
  • Posts: 7656
Re: [Inactive - K] Hope someone can please help
« Reply #25 on: January 09, 2016, 02:31:22 AM »
Due to the lack of feedback this topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

 

Click Here