[In Progress] pop-ups and alerts for urgent virus attention

  • 16 Replies

Offline mmlawre1

  • Bronze Member
  • 16
Re: [In Progress] pop-ups and alerts for urgent virus attention
« Reply #15 on: May 16, 2016, 11:32:58 PM »
I think I missed something.  I really tried to follow the instructions as much as I could but I there were some gaps that I couldn't figure out.  Anyway-- I still see an AVG icon on my desktop, but I did run the uninstaller.  Please advise.  Thank you!


Offline Foxfire

  • Malware Removal Staff
  • Bronze Member
  • 449
Re: [In Progress] pop-ups and alerts for urgent virus attention
« Reply #16 on: May 18, 2016, 08:06:17 AM »

 Hello mmlawre1,

Regarding the AVG Desktop icon, it could well be an installation file, so just delete it please.

I have amended Revo instructions for you.

Just to make sure that AVG TuneUp has gone please run your copy of Revo uninstaller again as follows:-

  • Double click Revo Uninstaller to run it.
  • From the list of programs/icons double click on AVG TuneUp to remove.
  • If it is not listed/shown, exit the program
  • If it is still there proceed as follows:-
  • When prompted if you want to uninstall this program, click Yes.
  • Be sure theModerate option is  selected
  •   Then click Next           
  • The program will now run, If prompted again click Yes
  • When the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers....(be patient here ! )
  • clickNext.
  • Check /tick the bolded items only.
  • Then click DELETE(You may have to expand some folders by clicking the "+" mark)
  • When prompted click on Yes and then on Next.
  • Put a check on any folders that are found and select delete
  • Once done click Finish
Please advise how it went

Please download Junkware Removal Tool to your Desktop.

Please close your security software to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete, depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Please post the contents of JRT.txt into your reply.


Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.
Click there Run ESET Online Scanner.

If using Internet Explorer:
  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.
If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.
To perform the scan:
  • Make sure that Remove found threats is unchecked.
  • Scan archives is checked.
  • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.
Please include this logfile in your next reply. together with JRT.exe log.