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1
Hi seedy21,

I followed your instructions. After typing in findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >cbs.txt, it went back to the prompt. then I typed in the cbs.txt and the notebook came up but there was nothing in it.

n.bushell
2
Hi Nbushell,

Sorry for the Delay, I have been very busy....

It look's like you will need to run Command Prompt as an Administrator.

We need to run a Command with Command Prompt

Click on Start, All Programs, Accessories, Right Click Command Prompt and select Run as Administrator

Type in the following line followed by clicking Enter

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >cbs.txt

If they was no errors, type in the following line followed by clicking Enter

cbs.txt

Please copy and paste the log in your next reply.

Please exit Command Prompt after completing the instructions
3

Seedy21,
This is what happens when I go to the command prompt and input the instructions.


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\CeCe>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >cbs.txt
FINDSTR: Cannot open C:\Windows\logs\cbs\CBS.log

C:\Users\CeCe>cd\

C:\>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >cbs.txt
Access is denied.

C:\>
5
Hiya Kat540,

If Firefox is the only remaining issue run "Refresh" and see if there is any improvement, instructions at following link:

[ur]https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings?redirectlocale=en-US&redirectslug=reset-firefox-easily-fix-most-problems[/url]

With Firefox open select these keys together :- Ctrl - Shift - A that will access Addons manger, search for and install the following addons:

Webutation, Adblock Plus, Adblock Plus Pop-up Addon, Flash Block

Is there any improvement?

Thanks,

Kevin...

6
I am still getting FF errors one of which occurred a few minutes ago, but thank you for all your help
7

Speedy21,
Thanks for reopening. It is running exremely slow and tonite I had to run it in safe mode
which is also slow but does not lock up.

When I tried to follow the instructions, it did not work.  When i am in command prompt the directory is c:\users\cece\  should I be at the main c: prompt?

Thanks
8
Those logs from TDSSkiller and aswMBR are clean, no malware or infection.... Run the following to clean up tools we`ve used.

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:


  • Remove disinfection tools
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Let me know if any remaining issues or concerns...

Kevin
9
Topic re-opened at Original Poster request.

Hi Nbushell

Can you give me an update about the machine please?

Next....

Click on the start button then all programs, then accessories and then click on Command Prompt . Then type in findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >cbs.txt and hit enter. Once that is done (should take seconds) type in cbs.txt and hit enter. Copy the text and paste it up .
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