Recent Posts

Pages: [1] 2 3 ... 10
1
 :p worked
2
Try this link: http://www.bleepingcomputer.com/download/junkware-removal-tool/ If still issues with JRT just miss it out and continue..
3






thanks in advance. I am having trouble with the bleepingcomputer.com site. I am not getting the junck removal tool as an option.
4
Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

We need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

Run Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
Click Start
  • When asked, allow the add/on to be installed
Click Start
  • Make sure that the option "Remove found threats"  is unticked
  • Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

If threats were found

  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish

close program

Copy and paste the report in next reply.

Next,

Download Security Check by screen317 from either of the following:
http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe
Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)
Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Let me see those logs, also give an update on any remaining issues or concerns...

Kevin....

5
Here is the 2nd log from Farbar. 



Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-04-2014 01
Ran by Peter Bancroft at 2014-04-17 14:05:11
Running from C:\Users\Peter Bancroft\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

AV: Kaspersky Internet Security (Disabled - Up to date) {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5}
AS: Kaspersky Internet Security (Disabled - Up to date) {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Kaspersky Internet Security (Disabled) {FB2ABE9A-01A4-4539-FCD2-C7EA1246D49E}

==================== Installed Programs ======================

Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.3.300.271 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.9.900.170 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.06) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.06 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 3.21 - Piriform)
Cozi (HKLM-x32\...\{2DA5F129-11AC-4F11-8188-B2F07EAAC20A}) (Version: 1.0.4323.24051 - Cozi Group, Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5971CA1F-6BDE-498F-952C-9F2BF94070A4}) (Version:  - Microsoft)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version:  - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.48 - Dell)
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.60.48.35 - Dell Inc.)
Facebook Video Calling 2.0.0.447 (HKLM-x32\...\{8DF41A9F-FE13-43E8-A003-5F9B55A011EE}) (Version: 2.0.447 - Skype Limited)
Free File Viewer 2011 (HKLM-x32\...\FreeFileViewer_is1) (Version:  - Bitberry Software)
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
GridClicker (HKLM-x32\...\{121EF407-C22A-43A3-BA61-DA735312EEC4}) (Version: 0.3.0 - GLSoft)
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel(R) Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2104 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Juniper Citrix Services Client (HKCU\...\Juniper_Citrix_Services) (Version: 6.5.0.15255 - Juniper Networks)
Juniper Networks Host Checker (HKCU\...\Neoteris_Host_Checker) (Version: 7.1.12.21827 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.10.21853 - Juniper Networks, Inc.)
Juniper Networks, Inc. Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kaspersky Internet Security 2013 (HKLM-x32\...\InstallWIX_{560985FB-4B76-4121-9189-7A2CDC7886D6}) (Version: 13.0.1.4190 - Kaspersky Lab)
Kaspersky Internet Security 2013 (x32 Version: 13.0.1.4190 - Kaspersky Lab) Hidden
LG USB Modem driver (HKLM-x32\...\{C3ABE126-2BB2-4246-BFE1-6797679B3579}) (Version:  - )
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
LoJack Factory Installer (HKLM-x32\...\{40F4FF7A-B214-4453-B973-080B09CED019}) (Version: 1.0.0 - Absolute Software)
Malwarebytes Anti-Malware version 2.0.1.1004 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.1.1004 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Search Enhancement Pack (x32 Version: 3.0.133.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft XML Parser (x32 Version: 8.70.1104.04 - Microsoft Corporation) Hidden
Mozilla Firefox 28.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 28.0 (x86 en-US)) (Version: 28.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 28.0 - Mozilla)
Mozilla Thunderbird 24.4.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.4.0 (x86 en-US)) (Version: 24.4.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
OpenOffice.org 3.3 (HKLM-x32\...\{3E171899-0175-47CC-84C4-562ACDD4C021}) (Version: 3.3.9567 - OpenOffice.org)
Pamela Basic 4.8 (HKLM-x32\...\Pamela) (Version: 4.8 - Scendix Software-Vertriebsges. mbH)
QuickBooks (x32 Version: 20.0.4015.807 - Intuit Inc.) Hidden
QuickBooks Pro 2010 (HKLM-x32\...\{0700E22B-A422-40A5-BD20-04BF618CA0F9}) (Version: 20.0.4015.807 - Intuit Inc.)
Quicken 2010 (HKLM-x32\...\{CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}) (Version: 19.1.7.14 - Intuit)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.6.2 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6088 - Realtek Semiconductor Corp.)
ROBLOX Player for Peter Bancroft (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Roxio Burn (x32 Version: 1.01 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.20.0 - Synaptics Incorporated)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{D3C85176-ACCC-4AF0-817D-1BC803303B74}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{D3C85176-ACCC-4AF0-817D-1BC803303B74}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{83B1B530-7D9E-4C6A-907F-E979CEE9C295}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{EFF5EBA3-40AD-4859-85E7-3C1CF4F297EB}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2553444) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{799005D3-9B70-4219-AFE0-BC479614CC4D}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8C55AA83-54C2-4236-A622-78440A411DC5}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

==================== Restore Points  =========================

13-03-2014 03:24:09 Windows Update
20-03-2014 23:59:11 Windows Update
21-03-2014 23:44:11 Windows Update
01-04-2014 00:19:27 Windows Update
05-04-2014 00:11:41 Windows Update
09-04-2014 23:42:46 Windows Update
11-04-2014 00:04:16 Windows Update
15-04-2014 23:52:36 Windows Update

==================== Hosts content: ==========================

2009-07-13 19:34 - 2011-05-21 09:17 - 00000027 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost

==================== Scheduled Tasks (whitelisted) =============

Task: {21FBCA49-16C2-4897-8302-F8060475C520} - System32\Tasks\{A422F49F-67AE-4B59-8B51-68EFABC4195A} => C:\Program Files (x86)\iTunes\iTunes.exe [2014-02-21] (Apple Inc.)
Task: {3E69F20F-59EB-41D9-BAF3-226044A4167E} - System32\Tasks\{4F2B4776-7FB2-4850-86B0-BA25BCDC8E15} => C:\Program Files (x86)\iTunes\iTunes.exe [2014-02-21] (Apple Inc.)
Task: {4703AACE-1DB3-4A99-8595-8203EFE5E3D4} - System32\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001Core => C:\Users\Peter Bancroft\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08] (Facebook Inc.)
Task: {484CC198-1F86-42D1-9554-93DEDAEF9738} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-01-31] (PC-Doctor, Inc.)
Task: {505A493F-B2D9-4270-B449-732EF25D3A5A} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {5703A916-3936-455A-864D-61E80F228631} - System32\Tasks\RGames Updater => C:\Users\Peter Bancroft\AppData\Local\RivalGaming\Updater.exe [2012-05-20] ()
Task: {5F178926-C36A-4B01-BF58-B3358E7B18E4} - System32\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001UA => C:\Users\Peter Bancroft\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-08-08] (Facebook Inc.)
Task: {BD6E387A-F4D5-41DC-9EEF-41297378EE38} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {C4E028ED-225D-4CD4-9F60-CC72FAFDD785} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-01-31] (PC-Doctor, Inc.)
Task: {D6BDEA4C-8BD1-485F-83EC-E5ED4932240E} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2012-07-24] (Piriform Ltd)
Task: {DC719235-9637-47B7-A7DB-64CF55562D13} - System32\Tasks\{8E994DC6-F6B0-483A-91E0-1A7D8E83EE14} => C:\Program Files (x86)\iTunes\iTunes.exe [2014-02-21] (Apple Inc.)
Task: {E023BE23-E06C-4B2A-9838-BFA09B5346F1} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-12-27] (Adobe Systems Incorporated)
Task: {E28EEC13-F4D8-40A3-9225-063AC23F3CA8} - System32\Tasks\Apple Diagnostics => C:\Program Files (x86)\Common Files\Apple\Internet Services\EReporter.exe [2013-11-20] (Apple Inc.)
Task: {E4C50C29-07D9-4126-B5A0-B546C8B554F8} - System32\Tasks\FreeFileViewerUpdateChecker => C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe [2011-03-11] (Bitberry Software)
Task: {F75AA6CD-27E8-45EE-91A4-5B9C42CE36A4} - System32\Tasks\LoJack for Laptops Install => C:\Program Files (x86)\Absolute Software\LoJack Install\FactoryInstaller.exe [2009-11-26] (Absolute Software)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001Core.job => C:\Users\Peter Bancroft\AppData\Local\Facebook\Update\FacebookUpdate.exe
Task: C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001UA.job => C:\Users\Peter Bancroft\AppData\Local\Facebook\Update\FacebookUpdate.exe
Task: C:\Windows\Tasks\FreeFileViewerUpdateChecker.job => C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe
Task: C:\Windows\Tasks\RGames Updater.job => C:\Users\Peter Bancroft\AppData\Local\RivalGaming\Updater.exe

==================== Loaded Modules (whitelisted) =============

2013-09-05 01:17 - 2013-09-05 01:17 - 04300456 _____ () C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:23 - 2010-10-20 15:23 - 08801632 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2014-01-20 14:17 - 2014-01-20 14:17 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-01-20 14:16 - 2014-01-20 14:16 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2012-08-17 21:39 - 2012-12-04 19:14 - 01310136 _____ () C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\kpcengine.2.2.dll
2010-08-26 09:05 - 2010-07-21 08:33 - 00058688 _____ () C:\Program Files (x86)\Dell DataSafe Local Backup\STCoreXml.dll
2010-08-26 09:05 - 2010-07-21 08:33 - 00116032 _____ () C:\Program Files (x86)\Dell DataSafe Local Backup\PSTVdsDisk.dll
2010-08-26 09:05 - 2010-07-21 08:33 - 00128320 _____ () C:\Program Files (x86)\Dell DataSafe Local Backup\STLog.dll
2013-09-14 01:51 - 2013-09-14 01:51 - 00087952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\zlib1.dll
2013-09-14 01:50 - 2013-09-14 01:50 - 01242952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\libxml2.dll
2012-08-17 21:38 - 2012-08-17 21:38 - 00479160 _____ () C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\dblite.dll
2014-03-31 19:33 - 2014-03-31 19:33 - 03642480 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
2013-09-05 01:14 - 2013-09-05 01:14 - 04300456 _____ () C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:45 - 2010-10-20 15:45 - 08801120 _____ () C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2013-12-27 10:52 - 2013-12-27 10:52 - 16242056 _____ () C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll

==================== Alternate Data Streams (whitelisted) =========


==================== Safe Mode (whitelisted) ===================

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\GoToAssist => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\McMPFSvc => ""="Service"

==================== Disabled items from MSCONFIG ==============

MSCONFIG\startupreg: APSDaemon => "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

==================== Faulty Device Manager Devices =============

Name: Photosmart Prem C410 series
Description: Photosmart Prem C410 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


==================== Event log errors: =========================

Application errors:
==================
Error: (04/17/2014 00:04:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.


System errors:
=============

Microsoft Office Sessions:
=========================
Error: (04/17/2014 00:04:08 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe


CodeIntegrity Errors:
===================================
  Date: 2014-04-17 12:05:18.019
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-17 12:05:18.019
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-17 12:05:18.019
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-17 12:05:17.988
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-17 12:05:17.988
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-17 12:05:17.988
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-15 17:52:20.740
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-15 17:52:20.738
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-15 17:52:20.733
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-15 17:52:20.710
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.


==================== Memory info ===========================

Percentage of memory in use: 52%
Total physical RAM: 2932.53 MB
Available physical RAM: 1380.55 MB
Total Pagefile: 5863.16 MB
Available Pagefile: 3980.2 MB
Total Virtual: 8192 MB
Available Virtual: 8191.79 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:203.52 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298 GB) (Disk ID: F6996217)
Partition 1: (Not Active) - (Size=100 MB) - (Type=DE)
Partition 2: (Active) - (Size=15 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=283 GB) - (Type=07 NTFS)

==================== End Of Log ============================
6
Here are the logs:

Malwarebytes Anti-Malware
http://www.malwarebytes.org

Scan Date: 4/17/2014
Scan Time: 11:04:34 AM
Logfile: MBAMLog.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.04.17.05
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7
CPU: x64
File System: NTFS
User: Peter Bancroft

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 349335
Time Elapsed: 24 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.WeCare.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}, Quarantined, [0c5dd754502bee48361c7ad00af80af6],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-3349664956-2396988068-860455279-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider, Quarantined, [1f4ab972d6a5ac8a0461eabe59aa8e72],

Registry Values: 1
Hijacker.Application, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ASSOCIATIONS|bak_Application, http://go.microsoft.com/fwlink/?LinkId=57426&Ext=%s, Quarantined, [f376909bcfac1e18422b54af649f05fb]

Registry Data: 1
Hijacker.Application, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ASSOCIATIONS|Application, http://www.helpmeopen.com/?n=app&ext=%s, Good: (http://shell.windows.com/fileassoc/Bad: (http://www.helpmeopen.com/?n=app&ext=%s),Replaced,[73f6a487f18ab581bac779abb64e7888]x/xml/redir.asp?Ext=%s), %5

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.InstallIQ.A, C:\Users\Peter Bancroft\Downloads\freefileviewer_730.exe, Quarantined, [c7a2fc2f205b8aacb24519f7e1205ea2],

Physical Sectors: 0
(No malicious items detected)


(end)





# AdwCleaner v3.023 - Report created 17/04/2014 at 11:19:29
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium  (64 bits)
# Username : Peter Bancroft - BANCROFTLAPTOP
# Running from : C:\Users\Peter Bancroft\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\WeCareReminder
Folder Deleted : C:\Users\PETERB~1\AppData\Local\Temp\AI_RecycleBin

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SavingsApp_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SavingsApp_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\Freeze.com

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.17267


-\\ Mozilla Firefox v28.0 (en-US)

[ File : C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Firefox\Profiles\85nl2k63.default-1396489492232\prefs.js ]


[ File : C:\Users\Jakob\AppData\Roaming\Mozilla\Firefox\Profiles\kvpszjsj.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [2592 octets] - [17/04/2014 11:17:33]
AdwCleaner[S0].txt - [2439 octets] - [17/04/2014 11:19:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2499 octets] ##########





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Peter Bancroft on Thu 04/17/2014 at 11:31:33.45
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011461139}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011461139}



~~~ Files

Successfully deleted: [File] C:\Windows\syswow64\sho65A8.tmp



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Peter Bancroft\AppData\Roaming\microsoft\windows\start menu\programs\rivalgaming"
Successfully deleted: [Empty Folder] C:\Users\Peter Bancroft\appdata\local\{A4360BAB-A94D-43E0-A674-2BA12F835A06}
Successfully deleted: [Empty Folder] C:\Users\Peter Bancroft\appdata\local\{D9DDA143-5524-4C68-98DC-A92EEAA7DD52}



~~~ FireFox

Emptied folder: C:\Users\Peter Bancroft\AppData\Roaming\mozilla\firefox\profiles\85nl2k63.default-1396489492232\minidumps [1 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 04/17/2014 at 11:39:57.37
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~






Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-04-2014 01
Ran by Peter Bancroft (administrator) on BANCROFTLAPTOP on 17-04-2014 14:04:35
Running from C:\Users\Peter Bancroft\Desktop
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(Stardock Corporation) C:\Program Files\Dell\DellDock\DockLogin.exe
(Microsoft Corporation) C:\Windows\system32\WLANExt.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Kaspersky Lab ZAO) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(Intuit) C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(Kaspersky Lab ZAO) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
(Thisisu) C:\Users\Peter Bancroft\Desktop\JRT.exe
(Microsoft Corporation) C:\Windows\SysWOW64\cmd.exe
(Microsoft Corporation) C:\Windows\SysWOW64\notepad.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe
(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe


==================== Registry (Whitelisted) ==================

HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2122536 2010-05-07] (Synaptics Incorporated)
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [10144288 2010-04-13] (Realtek Semiconductor)
HKLM-x32\...\Run: [AVP] => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe [356128 2013-10-09] (Kaspersky Lab ZAO)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKLM-x32\...\Run: [BCSSync] => C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe [89184 2012-11-05] (Microsoft Corporation)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-01-17] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-02-21] (Apple Inc.)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-3349664956-2396988068-860455279-1001\...\Run: [Facebook Update] => C:\Users\Peter Bancroft\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-08-08] (Facebook Inc.)
HKU\S-1-5-21-3349664956-2396988068-860455279-1001\...\Run: [ApplePhotoStreams] => C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe [59720 2013-11-20] (Apple Inc.)
HKU\S-1-5-21-3349664956-2396988068-860455279-1001\...\Run: [iCloudServices] => C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [59720 2013-11-20] (Apple Inc.)
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Jakob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pokemon.com/us/tv-episodes/pokemon-episodes
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKCU - {9096A70B-BE78-4D99-AF31-73551AC2167C} URL =
SearchScopes: HKCU - {B4C5B27D-BD4A-4563-A9E1-22E7501ECCDD} URL =
BHO: Content Blocker Plugin - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\ContentBlocker\ie_content_blocker_plugin.dll (Kaspersky Lab ZAO)
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Virtual Keyboard Plugin - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll (Kaspersky Lab ZAO)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\OnlineBanking\online_banking_bho.dll (Kaspersky Lab ZAO)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
BHO: URL Advisor Plugin - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\x64\IEExt\UrlAdvisor\klwtbbho.dll (Kaspersky Lab ZAO)
BHO-x32: Content Blocker Plugin - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\ContentBlocker\ie_content_blocker_plugin.dll (Kaspersky Lab ZAO)
BHO-x32: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)
BHO-x32: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: Virtual Keyboard Plugin - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll (Kaspersky Lab ZAO)
BHO-x32: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\OnlineBanking\online_banking_bho.dll (Kaspersky Lab ZAO)
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: URL Advisor Plugin - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\IEExt\UrlAdvisor\klwtbbho.dll (Kaspersky Lab ZAO)
Toolbar: HKCU - No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
DPF: HKLM-x32 {F27237D7-93C8-44C2-AC6E-D6057B9A918F} https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
Handler: gopher - {79eac9e4-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\system32\urlmon.dll (Microsoft Corporation)
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} -  No File
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} -  No File
Handler-x32: gopher - {79eac9e4-baf9-11ce-8c82-00aa004ba90b} -  No File
Handler-x32: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - C:\Program Files (x86)\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll (Intuit, Inc.)
Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76

FireFox:
========
FF ProfilePath: C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Firefox\Profiles\85nl2k63.default-1396489492232
FF Homepage: https://my.yahoo.com/|https://www.facebook.com/
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_170.dll ()
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll ()
FF Plugin-x32: @Apple.com/iTunes,version=1.0 - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @java.com/DTPlugin,version=10.51.2 - C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.51.2 - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~2\MIF5BA~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: Adobe Reader - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @nsroblox.roblox.com/launcher - C:\Users\Peter Bancroft\AppData\Local\Roblox\Versions\version-695ea9f5bdba4fec\\NPRobloxProxy.dll ( ROBLOX Corporation)
FF Plugin HKCU: @Skype Limited.com/Facebook Video Calling Plugin - C:\Users\Peter Bancroft\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)
FF Plugin HKCU: @soe.sony.com/installer,version=1.0.3 - C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Firefox\Profiles\qqt968lt.default\extensions\{000F1EA4-5E08-4564-A29B-29076F63A37A}\plugins\npsoe.dll No File
FF Plugin HKCU: @unity3d.com/UnityPlayer,version=1.0 - C:\Users\Peter Bancroft\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\nppdf32.dll (Adobe Systems Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin2.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin3.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin4.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin5.dll (Apple Inc.)
FF Extension:    RivalGaming  - C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\links@rivalgaming.com [2012-05-20]
FF Extension: fireform - C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Firefox\Profiles\85nl2k63.default-1396489492232\Extensions\fireform@mozilla.org.xpi [2014-04-02]
FF Extension: Feeling Lucky Fixer - C:\Users\Peter Bancroft\AppData\Roaming\Mozilla\Firefox\Profiles\85nl2k63.default-1396489492232\Extensions\{14348425-a8a3-4980-b96e-aa14df7650a7}.xpi [2014-04-05]
FF HKLM-x32\...\Firefox\Extensions: [url_advisor@kaspersky.com] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\url_advisor@kaspersky.com
FF Extension: Kaspersky URL Advisor - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\url_advisor@kaspersky.com [2012-09-09]
FF HKLM-x32\...\Firefox\Extensions: [virtual_keyboard@kaspersky.com] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\virtual_keyboard@kaspersky.com
FF Extension: Virtual Keyboard - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\virtual_keyboard@kaspersky.com [2012-09-09]
FF HKLM-x32\...\Firefox\Extensions: [content_blocker@kaspersky.com] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\content_blocker@kaspersky.com
FF Extension: Content Blocker - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\content_blocker@kaspersky.com [2012-09-09]
FF HKLM-x32\...\Firefox\Extensions: [anti_banner@kaspersky.com] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\anti_banner@kaspersky.com
FF Extension: Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\anti_banner@kaspersky.com [2012-09-09]
FF HKLM-x32\...\Firefox\Extensions: [online_banking@kaspersky.com] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\online_banking@kaspersky.com
FF Extension: Safe Money - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\FFExt\online_banking@kaspersky.com [2012-09-09]
FF HKCU\...\Firefox\Extensions: [{6B0EE520-5B15-4791-A6A5-49344A4D0F4E}] - C:\Users\Peter Bancroft\AppData\Local\{6B0EE520-5B15-4791-A6A5-49344A4D0F4E}\

Chrome:
=======
Error reading preferences. Please check "preferences" file for possible corruption. <======= ATTENTION
CHR HKLM-x32\...\Chrome\Extension: [dchlnpcodkpfdpacogkljefecpegganj] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ChromeExt\urladvisor.crx [2012-08-18]
CHR HKLM-x32\...\Chrome\Extension: [hakdifolhalapjijoafobooafbilfakh] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ChromeExt\online_banking_chrome.crx [2012-08-18]
CHR HKLM-x32\...\Chrome\Extension: [hghkgaeecgjhjkannahfamoehjmkjail] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ChromeExt\content_blocker_chrome.crx [2012-08-18]
CHR HKLM-x32\...\Chrome\Extension: [jagncdcchgajhfhijbbhecadmaiegcmh] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ChromeExt\virtkbd.crx [2012-08-18]
CHR HKLM-x32\...\Chrome\Extension: [pjldcfjmnllhmgjclecdnfampinooman] - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\ChromeExt\ab.crx [2012-08-18]

==================== Services (Whitelisted) =================

R2 AVP; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe [356128 2013-10-09] (Kaspersky Lab ZAO)
R2 HPSLPSVC; C:\Users\Peter Bancroft\AppData\Local\Temp\7zS098E\HPSLPSVC64.DLL [1039360 2013-02-06] (Hewlett-Packard Co.)

==================== Drivers (Whitelisted) ====================

U5 AppMgmt; C:\Windows\system32\svchost.exe [27136 2009-07-13] (Microsoft Corporation)
R0 AVGIDSEH; C:\Windows\System32\DRIVERS\AVGIDSEH.Sys [27216 2010-09-13] (AVG Technologies CZ, s.r.o. )
R0 KL1; C:\Windows\System32\DRIVERS\kl1.sys [458336 2013-12-14] (Kaspersky Lab ZAO)
U5 klflt; C:\Windows\System32\Drivers\klflt.sys [90208 2013-04-22] (Kaspersky Lab ZAO)
R1 KLIF; C:\Windows\System32\DRIVERS\klif.sys [626272 2013-10-09] (Kaspersky Lab ZAO)
R1 KLIM6; C:\Windows\System32\DRIVERS\klim6.sys [29792 2013-12-14] (Kaspersky Lab ZAO)
R3 klkbdflt; C:\Windows\System32\DRIVERS\klkbdflt.sys [29280 2013-10-09] (Kaspersky Lab ZAO)
R3 klmouflt; C:\Windows\System32\DRIVERS\klmouflt.sys [29280 2013-10-09] (Kaspersky Lab ZAO)
R1 kltdi; C:\Windows\System32\DRIVERS\kltdi.sys [54368 2013-06-18] (Kaspersky Lab ZAO)
R1 kneps; C:\Windows\System32\DRIVERS\kneps.sys [178448 2013-04-22] (Kaspersky Lab ZAO)
S3 usbbus; C:\Windows\System32\DRIVERS\lgx64bus.sys [17920 2008-11-11] (LG Electronics Inc.)
S3 UsbDiag; C:\Windows\System32\DRIVERS\lgx64diag.sys [27136 2008-11-11] (LG Electronics Inc.)
S3 UsbGps; C:\Windows\System32\DRIVERS\lgx64gps.sys [27136 2008-11-11] (LG Electronics Inc.)
S3 USBModem; C:\Windows\System32\DRIVERS\lgx64modem.sys [33792 2008-11-11] (LG Electronics Inc.)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-04-17 14:04 - 2014-04-17 14:04 - 00019271 _____ () C:\Users\Peter Bancroft\Desktop\FRST.txt
2014-04-17 14:04 - 2014-04-17 14:04 - 00000000 ____D () C:\FRST
2014-04-17 14:02 - 2014-04-17 14:03 - 02158592 _____ (Farbar) C:\Users\Peter Bancroft\Desktop\FRST64.exe
2014-04-17 11:39 - 2014-04-17 11:39 - 00001532 _____ () C:\Users\Peter Bancroft\Desktop\JRT.txt
2014-04-17 11:31 - 2014-04-17 11:31 - 00000000 ____D () C:\Windows\ERUNT
2014-04-17 11:30 - 2014-04-17 11:30 - 01016261 _____ (Thisisu) C:\Users\Peter Bancroft\Desktop\JRT.exe
2014-04-17 11:28 - 2014-04-17 11:28 - 00002579 _____ () C:\Users\Peter Bancroft\Desktop\AdwCleaner[S0].txt
2014-04-17 11:17 - 2014-04-17 11:19 - 00000000 ____D () C:\AdwCleaner
2014-04-17 11:15 - 2014-04-17 11:16 - 01426178 _____ () C:\Users\Peter Bancroft\Desktop\AdwCleaner.exe
2014-04-17 10:39 - 2014-04-17 11:12 - 00119512 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-04-17 10:39 - 2014-04-17 10:39 - 00001064 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-04-17 10:39 - 2014-04-17 10:39 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-04-17 10:39 - 2014-04-03 09:51 - 00088280 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-04-17 10:39 - 2014-04-03 09:51 - 00063192 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-04-17 10:35 - 2014-04-17 10:35 - 17305616 _____ (Malwarebytes Corporation ) C:\Users\Peter Bancroft\Downloads\mbam-setup-2.0.1.1004.exe
2014-04-16 21:10 - 2014-04-16 21:11 - 00688992 _____ (Swearware) C:\Users\Peter Bancroft\Downloads\dds(1).com
2014-04-03 21:18 - 2014-04-03 21:18 - 00209100 _____ () C:\Users\Peter Bancroft\Desktop\Insurance Form.xps
2014-04-02 18:44 - 2014-04-02 18:44 - 00000000 ____D () C:\Users\Peter Bancroft\Desktop\Old Firefox Data
2014-03-31 19:33 - 2014-03-31 19:33 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox
2014-03-21 17:15 - 2014-03-21 19:11 - 00000000 ____D () C:\Program Files (x86)\Mozilla Thunderbird
2014-03-21 17:12 - 2014-03-21 17:12 - 00013163 _____ () C:\Users\Peter Bancroft\Downloads\showpdf(1).aspx

==================== One Month Modified Files and Folders =======

2014-04-17 14:04 - 2014-04-17 14:04 - 00019271 _____ () C:\Users\Peter Bancroft\Desktop\FRST.txt
2014-04-17 14:04 - 2014-04-17 14:04 - 00000000 ____D () C:\FRST
2014-04-17 14:03 - 2014-04-17 14:02 - 02158592 _____ (Farbar) C:\Users\Peter Bancroft\Desktop\FRST64.exe
2014-04-17 12:58 - 2012-08-08 05:53 - 00000964 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001UA.job
2014-04-17 12:43 - 2010-10-18 14:24 - 00000000 ____D () C:\ProgramData\Kaspersky Lab
2014-04-17 11:39 - 2014-04-17 11:39 - 00001532 _____ () C:\Users\Peter Bancroft\Desktop\JRT.txt
2014-04-17 11:31 - 2014-04-17 11:31 - 00000000 ____D () C:\Windows\ERUNT
2014-04-17 11:31 - 2009-07-13 21:45 - 00014240 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-04-17 11:31 - 2009-07-13 21:45 - 00014240 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-04-17 11:30 - 2014-04-17 11:30 - 01016261 _____ (Thisisu) C:\Users\Peter Bancroft\Desktop\JRT.exe
2014-04-17 11:28 - 2014-04-17 11:28 - 00002579 _____ () C:\Users\Peter Bancroft\Desktop\AdwCleaner[S0].txt
2014-04-17 11:27 - 2009-07-13 22:10 - 01355616 _____ () C:\Windows\WindowsUpdate.log
2014-04-17 11:24 - 2012-08-22 14:17 - 00006318 _____ () C:\Windows\setupact.log
2014-04-17 11:24 - 2009-07-13 22:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-04-17 11:19 - 2014-04-17 11:17 - 00000000 ____D () C:\AdwCleaner
2014-04-17 11:16 - 2014-04-17 11:15 - 01426178 _____ () C:\Users\Peter Bancroft\Desktop\AdwCleaner.exe
2014-04-17 11:12 - 2014-04-17 10:39 - 00119512 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-04-17 11:05 - 2012-09-14 16:00 - 00035824 _____ () C:\Windows\PFRO.log
2014-04-17 10:39 - 2014-04-17 10:39 - 00001064 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-04-17 10:39 - 2014-04-17 10:39 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-04-17 10:39 - 2011-05-21 00:05 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-04-17 10:36 - 2012-08-08 05:53 - 00000942 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3349664956-2396988068-860455279-1001Core.job
2014-04-17 10:35 - 2014-04-17 10:35 - 17305616 _____ (Malwarebytes Corporation ) C:\Users\Peter Bancroft\Downloads\mbam-setup-2.0.1.1004.exe
2014-04-17 10:22 - 2009-07-13 22:13 - 00726444 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-04-16 21:11 - 2014-04-16 21:10 - 00688992 _____ (Swearware) C:\Users\Peter Bancroft\Downloads\dds(1).com
2014-04-16 20:24 - 2012-05-12 05:59 - 00000000 ____D () C:\Program Files\Microsoft Silverlight
2014-04-16 20:24 - 2012-05-12 05:59 - 00000000 ____D () C:\Program Files (x86)\Microsoft Silverlight
2014-04-16 20:24 - 2012-05-05 19:01 - 00000000 ____D () C:\Program Files (x86)\Mozilla Maintenance Service
2014-04-16 20:12 - 2013-12-22 19:30 - 00000000 ____D () C:\Users\Peter Bancroft\AppData\Local\DA85221C-ED38-4BE5-808F-F0025C5C4638.aplzod
2014-04-16 20:11 - 2010-09-11 19:09 - 00000000 ____D () C:\Users\Peter Bancroft\AppData\Local\Apple Computer
2014-04-16 18:19 - 2011-01-14 18:14 - 00000000 ____D () C:\Users\Peter Bancroft\Documents\Outlook Files
2014-04-16 16:38 - 2013-05-21 18:44 - 00003440 _____ () C:\Windows\System32\Tasks\PCDEventLauncherTask
2014-04-15 17:17 - 2009-07-13 20:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-04-14 19:14 - 2010-10-15 12:13 - 00000000 ____D () C:\Users\Peter Bancroft\Documents\Personal
2014-04-13 10:44 - 2011-05-23 16:54 - 00577024 ___SH () C:\Users\Peter Bancroft\Desktop\Thumbs.db
2014-04-10 17:09 - 2010-10-11 15:00 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-04-10 17:08 - 2013-07-30 23:44 - 00000000 ____D () C:\Windows\system32\MRT
2014-04-10 17:05 - 2010-09-08 19:28 - 90655440 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-04-03 21:18 - 2014-04-03 21:18 - 00209100 _____ () C:\Users\Peter Bancroft\Desktop\Insurance Form.xps
2014-04-03 09:51 - 2014-04-17 10:39 - 00088280 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-04-03 09:51 - 2014-04-17 10:39 - 00063192 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-04-03 09:50 - 2011-05-21 00:05 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-04-02 18:44 - 2014-04-02 18:44 - 00000000 ____D () C:\Users\Peter Bancroft\Desktop\Old Firefox Data
2014-04-01 19:09 - 2012-06-24 17:31 - 00000000 ____D () C:\Users\Peter Bancroft\Documents\WBP
2014-03-31 19:33 - 2014-03-31 19:33 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox
2014-03-21 19:11 - 2014-03-21 17:15 - 00000000 ____D () C:\Program Files (x86)\Mozilla Thunderbird
2014-03-21 17:12 - 2014-03-21 17:12 - 00013163 _____ () C:\Users\Peter Bancroft\Downloads\showpdf(1).aspx

Some content of TEMP:
====================
C:\Users\Peter Bancroft\AppData\Local\Temp\dsHostCheckerSetup.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\HPInstaller.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\jre-7u45-windows-i586-iftw.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\jre-7u51-windows-i586-iftw.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\JuniperSetupClientInstaller.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\Quarantine.exe
C:\Users\Peter Bancroft\AppData\Local\Temp\Uninstaller-5020.exe


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit


LastRegBack: 2014-04-15 17:50

==================== End Of Log ============================
7
Current News / Microsoft Security Essentials bug kills XP boxes
« Last post by negster22 on Today at 03:09:24 pm »
Microsoft Security Essentials bug kills XP boxes

http://www.fudzilla.com/home/item/34518-microsoft-security-essentials-bug-kills-xp-boxes

Microsoft discontinued support for XP on April 8, but it is still updating MSE for XP users. The last update to the Anti Malware Service for Windows XP seems to have caused a huge problem.  For some reason the security suite starts acting up and cases XP systems to slow down dramatically, rendering them practically useless in some situations.

8
Current News / Re: Passwords vulnerable after security flaw found
« Last post by Bugbatter on Today at 12:32:18 pm »
Heartbleed: Teenager charged after Canadian taxpayer hack

A 19-year-old man from London, Ontario, has been charged in correction with a hack against the Canadian Revenue Agency (CRA) website which leaked 900 social insurance numbers, and caused the website to shut down for four days.

Stephen Arthuro Solis-Reyes was apprehended by the London Police Service and the RCMP’s National Division Integrated Technological Crime Unit in connection with the attack which exploited the serious security vulnerability known as the Heartbleed bug....

... By the way, it’s important to note that Solis-Reyes is not being accused of “causing” the Heartbleed bug or – as some poorly informed media will no doubt portray it – of having creating the “Heartbleed virus”.

Heartbleed isn’t a virus. It’s a bug caused by a programmer, and it was introduced into the OpenSSL code accidentally.

Unfortunately the Heartbleed bug can be exploited relatively easily by anyone on the internet, if they know how, to steal information from vulnerable services. Solis-Reyes is simply accused of having exploited the bug, which is something that many many other people have done.

Complete article:
http://grahamcluley.com/2014/04/heartbleed-hacker/
9
Hello addictedtolabs and welcome,

I'm kevinf80 and I will be helping with any malware issues you may have with your system.

  • Please be aware that some of the logs I may ask for can be very complex and can take a long time to decipher. I am a volunteer here with a job and family so I ask that you be patient when waiting for replies.
  • Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.
  • Either print or Save to Notepad all instructions and please follow them carefully, if there's something you don't understand or that will not work please let me know and we will go through it together.
  • Malware is often buggy and can be very unstable, with that in mind it is advisable to backup any important data before we begin. Go Here and follow the instructions specific for your operating system. Or for Windows 8 go Here[/B]
Please download [COLOR="Blue"]Malwarebytes Anti-Malware[/COLOR] to your desktop.
  • Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.
  • Double click on Adwcleaner.exe to run the tool.
  • Click on Scan
  • Once the scan is done, click on the Clean button.
  • You will get a prompt asking to close all programs. Click OK.
  • Click OK again to reboot your computer.
  • A text file will open after the restart. Please post the content of that logfile in your reply.
  • You can also find the logfile at C:\AdwCleaner[Sn].txt.

Next,

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Let me see those logs in your next reply...

Kevin


10
General Computer Issues / MOVED: "msg long running scrip
« Last post by Bugbatter on Today at 11:00:45 am »
This topic has been moved to Malware Removal Board
Pages: [1] 2 3 ... 10