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Current News / Re: Passwords vulnerable after security flaw found
« Last post by Bugbatter on April 14, 2014, 09:04:16 pm »
Heartbleed claims British mums and Canadian tax payers as victims
The critical security vulnerability in OpenSSL known commonly as “Heartbleed” continues to raise alarms, with websites now warning that hackers have breached their systems by exploiting the bug, and stolen personal information about users.
Current News / IRS to pay Microsoft millions for continued XP support
« Last post by ky331 on April 14, 2014, 05:27:54 pm »
Over half the IRS's PCs still run XP, and since they can't be left vulnerable, they will be paying Microsoft millions of dollars for custom support to keep their machines secure and functional.
Can you follow the instructions I give in reply #15, post the produced logs..
Did you follow the instructions I posted on my previous post? If you did, are you still getting the popups after reinstalling Google Chrome?
Kevin,....Have I posted what you need?/
How to ... / Re: HardDrive Failure
« Last post by Hoov on April 14, 2014, 02:32:23 pm »
Pull the old harddrive out, stick the new drive in, then start the computer up. As soon as it starts powering up, you will need to open the CD/DVD drive tray and stick in the OS DVD. That should walk you thru what you need to install that. Then once the OS is installed, stick in the drivers and utilities. It will want to install, go ahead. What it installs is just an interface for you to install the drivers and software. There is a specific order you need to install the drivers. You can find the list here. When you run that utility, there are a couple drop down lists on the left side (unless it has changed) where you need to make sure that you select your system model number, your version of windows, and drivers. Then it will show the drivers for your system. There should be a checkmark next to the drivers you need.

Let me know when you get that far. If you run into a problem, let me know and I will help you thru the problems.
How to ... / Re: HardDrive Failure
« Last post by on stcroix on April 14, 2014, 01:56:53 pm »
I purchased a 1TB hard drive for $59 on Amazon, a Seagate barracuda which happened to be the same make at 500g as the original. Dell sent 2discs n/c with one being an Operating System DVD and a drivers and utilities DVD.  So, how do I proceed? I thought it best to ask first. There is an external hard drive that should contain everything and I have a recent back up disc.
Thank You
Post Here for Malware Removal ... / Re: [In Progress - K] Can't Remove Snap.Do
« Last post by kevinf80 on April 14, 2014, 01:40:38 pm »
Thanks for the update, to clean up run the following:

Download "Delfix by Xplode" and save it to your desktop.

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Activate UAC
  • Remove disinfection tools
  • Purge System Restore
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed, no need to post that log. If no remaining issues or concerns are we ok to close out....

Read the following link to fully understand PC security and best practices, you may find it useful....

Take care,


For Firefox, you need to go into Options and then in the General section you can change the start page. In chrome if you go to settings and then to the appearance section you can change the start page.

Now  there are a few thing's you need to do to fully clean your system and keep it secure.

Download OTC to your desktop and run it
Click Yes to beginning the Cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. The one I use is Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
For Vista use these instructions, Windows Vista Restore Guide
For XP use these instructions, Windows XP System Restore Guide
Re-enable system restore with instructions from tutorial above
Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 

Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.

 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. Download version 2. It is not the download button, but just underneath it. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.
Post Here for Malware Removal ... / Re: [In Progress - K] Can't Remove Snap.Do
« Last post by Bulldog56 on April 14, 2014, 07:46:29 am »
The computer is virus free.  Thanks so much for all of your help.  It is greatly appreciated.
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