Author Topic: [Resolved] my sister computer needs help  (Read 8024 times)

0 Members and 1 Guest are viewing this topic.

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #60 on: August 31, 2011, 06:22:41 pm »
OK, let me know. Hopefully tomorrow I will be able to get back online at home and be able to do some digging.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #61 on: September 01, 2011, 12:48:54 pm »
Well it still seems like it is still losing memory. It lost about 2gbs worth of space. I checked the tmp files again but it is still empty.

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #62 on: September 01, 2011, 04:05:58 pm »
we just lost an additional 2 gbs and it dosnt seem to be the tmp files

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #63 on: September 01, 2011, 06:43:17 pm »
Look at your harddrive with WinDirStat and see if you can figure out where and what kind of files are being created. Also boot your computer to a clean boot and see if you still have the same problems crop up. Here are the instructions on how to do it, and undo it.

I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup, and then uncheck the load startup items. Now click on the services tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply, then click OK and reboot the computer.

Monitor the harddrive to see if more harddrive space is getting filled. Once you have figured out if it is or not.

run msconfig and select normal startup and then click apply then OK and reboot. Let me know how it goes.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #64 on: September 04, 2011, 12:16:51 pm »
The hard drive still seems to be getting filled up. i did winderstat a couple of days ago and yesterday. i found the that the red colored blocks are different than in each picture, attached, but I don't know how to interpret these.

In clean mode, there does appear to be some hard drive usage, but not as much.


Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #65 on: September 04, 2011, 06:18:14 pm »
Please run a DDS scan normally and with a clean windows startup. Post the logs.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #66 on: September 04, 2011, 06:49:05 pm »
Hoov,
      I appreciate all your help with this computer.  I think we need a new strategy for this computer due to the following:
      My sister just got a new laptop for her birthday and my brother and i are inheriting her old one (this one that you are helping us with).  My sister has all her old files and data that we backed up for her. Now we want to start from scratch as new users. I assume that if we start from scratch, we won't have these problems with the hard drive filling up, or not being able to run HJT.
     Do you have recommendations on how best to do this? We do not have a manufacturers recovery CD or the Vista OS on CD.

Thanks
      

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #67 on: September 04, 2011, 06:51:38 pm »
I will still proceed what you ask me to do.

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #68 on: September 04, 2011, 06:58:12 pm »
According to what I can find if you hit Alt and F10 as the computer is booting (keep hitting them repeatedly) and you should see a screen with  “Edit Boot options for Windows Setup” OR “Edit Boot options for Acer eRecovery” popup, then all you need to do is hit enter. This will erase everything on the drive and start you over at what was installed on the computer when it left the factory. Let me know if this is not what you want and I will try and find something else tomorrow.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #69 on: September 04, 2011, 07:42:01 pm »
I think that is all i need. If i have any difficulty i will make a new thread. Thank you for all your time, your help is greatly appreciated

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #70 on: September 06, 2011, 07:03:29 pm »
You are welcome. Sorry I couldn't pin down the problem.

Here is some info that may help you with the computer security in the future.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
 
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline Joseph Gosselin

  • Bronze Member
  • Posts: 51
Re: [In Progress] my sister computer needs help
« Reply #71 on: September 19, 2011, 03:50:58 pm »
Thanks for all your help Hoov. You can put this as resolved. i will probably do a hijackthis on my desktop soon.
Have a nice day.

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 25207
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: [In Progress] my sister computer needs help
« Reply #72 on: September 19, 2011, 08:31:35 pm »
You are welcome! Sorry we couldn't pin it down.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!