[Resolved] Search Engine Abnormalities

[lifer_refil]

Haha, I feel silly about the desktop.  Thanks.

I uninstalled then successfully reinstalled Malwarebytes Anti-Malware...so not all .exe files.

[Hoov]

Do you have a copy of flash and adobe reader installed right now? Or where there copies installed?

[lifer_refil]

After a bit of work through the troubleshooting area on Adobe, I got both Reader and Flash installed.

Is there anything further you need/want to look at on this PC?

[Hoov]

Are you having any problems or quirks? There is one more thing I would like to look at. Your event viewer logs will show any systemic problems.

I need you to go to the administration tools in Vista. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side expand the window category and then click on  System. Then up at the top click on Action and then click on Save Events As, type in system as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.

[lifer_refil]

No quirks, everything seems alright.

I'm unable to attach the zip.  I even split them into separate zips, but the files are too big.

[Hoov]

I am sending you a Private Message on what to do with them.

[Hoov]

Well it doesn't look to bad. I need you to reset the event viewer logs. Go to them just as you did before and instead of saving them, select clear log. You will be asked if you want to save the logs first, you can if you want, I don't need them. There are a few errors in there. Lets see if we can get them cleared up. You said you had installed Norton security suite, did that include the Eraser program? If so you need to reinstall it.


Please download RunScanner

• Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  
• Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
• Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
• Check Beginner Mode
• Click Scan computer
• Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
• At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
• A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
• Next, zip up the runscanner.run file that you just saved.
• I want you to upload the zipped runscanner.run file as an attachment in your next reply
• To do that choose "Additional Options" under "Post Reply"
• Browse to the zipped RUN file location and then click the "Post" button to attach the file.
• I will review the run file, and then upload it back to you with items marked for deletion.
• Please await my directions and the returned RUN file, and do not delete anything in the interim

[lifer_refil]

Attached.

[Hoov]

There are other problems with your Norton installation.

Please run Norton Removal tool and get rid of it. Follow the instructions for your exact program and you will get instructions to save your license number.

Once the removal is done, and you have saved the license reboot the computer and then reinstall the program.



Now, I want you to fix some autostart items by using the RUN file that I have attached with items marked for deletion:

• Please download and extract the attached Zip file called runscannerlifer_refil.zip to your Runscanner folder
• Open Runscanner in Expert Mode by double-clicking runscanner.exe, checking "Expert" and clicking OK.
• Click the "Open Run File" button
• Browse to "runscannerlifer_refil.run" (the run file you just unzipped) located in the Runscaner folder, and click Open
• The screen will refresh after the run file loads
• Click the "Item Fixer" button
• The items selected to be fixed will be displayed and checked for removal
• Click "Fix Selected items"
• Confirm that you want to fix these items by clicking OK in the confirmation dialog box.
• You will receive a "Done fixing items" message when removal is complete.
• Reboot
• Launch Runscanner again, save another .RUN File called runscannerlifer_refil2.run
• Zip up runscannerlifer_refil2.run and attach it to your next reply please.

Let me know how the computer is running.

[lifer_refil]

My Norton was free, came from CenturyLink.

[Hoov]

Do you still have the installation file?

[lifer_refil]

I have a booklet...and a Century Link .exe file... I guess I could get it back on with some phone calls if nothing else.  When I go to unistall it asks if I want it to save settings, etc.  Yes or no?

[Hoov]

Go ahead.

[lifer_refil]

Still doing good. No problems that I can see.  New zip attached.

[lifer_refil]

I was able to reinstall Norton.  Attached is the runscanner after that (if it's of any importance).