[In Progress] Computer keeps hanging

[Hoov]

Try starting windows defender thru the control panel again. If it still will not run, then restart windows using the instructions below.

I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup, and then uncheck the load startup items. Now click on the services tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply, then click OK and reboot the computer.

Try starting windows defender again. Once it either starts or does not start, run msconfig and select normal startup then click apply then OK and reboot. Let me know how it went.

[nroberts]

I followed the instructions and then tried to start Windows Defender.  It appeared to start and I clicked on the box to update it.  A few minutes later a box popped up saying...

Service has stopped. A problem caused this program's service to stop. To start the service restart your computer or search Help and Support on how to start a service manually.

I restarted with normal startup.

[Hoov]

Lets see if there is an error in the program, please give me your event viewer logs using the same instructions I gave you before.

[nroberts]

When I try to upload the zip file with the event logs, it just hangs.

[Hoov]

I have sent you a PM on what to do with them.

[Hoov]

Sorry it has taken so long to get back to you. Your event viewer logs were actually fairly clean for the last couple days you gave it to me. Has windows defender been able to run since?

[Hoov]

nroberts. do you still need help?

[nroberts]

Hi,
Sorry I've not responded. Last week my sister received a double lung transplant! So I've been a bit crazy!I tried Windows defender tonite but it is just doing the same thing as before.


Went to Start, Programs, Windows Defender, when I clicked on it, a box popped up saying it was turned  off off.   The Box had an underined line saying "Turn on and open Windows Defender"  I clicked it but nothing happened, then maybe 45 sec later another box popped up saying "Windows Defender encountered an error 0x800705b4. This operation returned because the timeout period expired.

 

[Hoov]

Sorry to hear about your sister. If you need more time for that, take it. We can always pick this up when you have time.

If you have time I would like you to run runscanner using the instructions below. I believe you have something installed that is blocking it. It may be something that you installed in the past and then removed.

Please download RunScanner

• Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  
• Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
• Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
• Check Beginner Mode
• Click Scan computer
• Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
• At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
• A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
• Next, zip up the runscanner.run file that you just saved.
• I want you to upload the zipped runscanner.run file as an attachment in your next reply
• To do that choose "Additional Options" under "Post Reply"
• Browse to the zipped RUN file location and then click the "Post" button to attach the file.
• I will review the run file, and then upload it back to you with items marked for deletion.
• Please await my directions and the returned RUN file, and do not delete anything in the interim

[Hoov]

nroberts, do you still need help?

[Hoov]

This thread is being closed due to inactivity. If you need it reopened send me a PM. This applies to the originator only. Anyone else please start a new thread.