Author Topic: [Inactive]strange happenings  (Read 17695 times)

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Offline coast

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Re: [In Progress] strange happenings
« Reply #30 on: November 23, 2011, 08:18:47 pm »
Done. Still got the same error from AVG. I have noticed that the remover tool runs a lot faster.

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #31 on: November 23, 2011, 08:43:38 pm »
Can you send me a new set of event viewer logs just as you did before?

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Offline Hoov

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Re: [In Progress] strange happenings
« Reply #32 on: November 24, 2011, 10:47:08 am »
Is your computer restarting on its own, or are you getting a lot of Blue Screens of Death? If not, how do you reboot your computer?

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Offline Hoov

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Re: [In Progress] strange happenings
« Reply #33 on: November 24, 2011, 10:57:53 am »
Also please follow the instructions here.

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Offline coast

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Re: [In Progress] strange happenings
« Reply #34 on: November 24, 2011, 04:51:59 pm »
No blue screen of death.....just freezes. I hold the power button on till it shuts down....only way I know.
I will perform the other task tomorrow.
Thanks.

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #35 on: November 24, 2011, 06:25:20 pm »
Also go to the start button then to all programs and then to accessories and then command prompt. Right click on command prompt and select run as administrator. Then type in sfc /scannow and hit enter. Once it is done reboot the computer and see how it runs.

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Offline coast

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Re: [In Progress] strange happenings
« Reply #36 on: November 25, 2011, 04:59:21 pm »
I completed the two instructions. Computer seems to function okay, except I keep getting the WhiteSmoke ad and I still get the same error trying to load AVG.
The results fron the two instructions as follows.

FLEXnet Connect Uninstallation Complete


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #37 on: November 25, 2011, 06:20:31 pm »
Please start Malwarebytes' Anti-Malware and update it. Then run a full scan with Malwarebytes' Anti-Malware instead of a quick scan. If you still have the ad showing up after the Malwarebytes' Anti-Malware scan let me know. Also can you tell me if you have a Vista install DVD?

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Offline coast

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Re: [In Progress] strange happenings
« Reply #38 on: November 26, 2011, 03:15:48 pm »
Scanned with updated Malwarebytes, restarted and a WhiteSmoke ad appeared. I do not have the Vista install DVD.


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8249

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

11/26/2011 3:00:22 PM
mbam-log-2011-11-26 (15-00-22).txt

Scan type: Full scan (C:\|)
Objects scanned: 342864
Time elapsed: 1 hour(s), 3 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #39 on: November 26, 2011, 03:32:44 pm »
What browser are you using when the ads appear?

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Offline coast

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Re: [In Progress] strange happenings
« Reply #40 on: November 26, 2011, 06:56:34 pm »
The ad attached appears inpendent of a browser. I seems to consistently appear a few minutes after a computer startup.

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #41 on: November 26, 2011, 07:14:47 pm »
Please download Windows Installer Cleanup and install it. Then run it and look to see if there is anything to do with whitesmoke. If there is click on it and select remove.

If there are no whitesmoke entries in there then follow the instructions below.

Please download RunScanner
  • Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  • Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
  • Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
  • Check Beginner Mode
  • Click Scan computer
  • Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
  • At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
  • A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
  • Next, zip up the runscanner.run file that you just saved.
  • I want you to upload the zipped runscanner.run file as an attachment in your next reply
  • To do that choose "Additional Options" under "Post Reply"
  • Browse to the zipped RUN file location and then click the "Post" button to attach the file.
  • I will review the run file, and then upload it back to you with items marked for deletion.
  • Please await my directions and the returned RUN file, and do not delete anything in the interim

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Offline coast

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Re: [In Progress] strange happenings
« Reply #42 on: November 26, 2011, 07:51:14 pm »
I am not certain of what I am selecting on that page. I have downloaded a program called PC Cleaner at a cost of 30.00. Is that what you wanted me to obtain?

Offline coast

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Re: [In Progress] strange happenings
« Reply #43 on: November 26, 2011, 07:54:53 pm »
Bad choice of words......I have downloaded it, but have not yet paid for it

Offline Hoov

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Re: [In Progress] strange happenings
« Reply #44 on: November 26, 2011, 08:17:47 pm »
NO! Sorry, just wanted to warn you. Look at the image below. If you click on one of the links (of course you will have to go to the link I provided first), that will download the file I was pointing you toward. I really hate MajorGeeks download pages.

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