1.
Download and scan with CCleanerWhen you get to the website, there is a dark grey box on the left side with two tabs along the top. Inside this Dark Grey box is a light grey box. Below that light grey box is where the download links are at. The pay amount is for paid support.
2. Before first use,
select Options > Advanced and UNCHECK "
Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:
- Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
- Clean all the entries in the "Windows Explorer" section.
- Clean all entries in the "System" section.
- Clean all entries in the "Advanced" section.
- Clean any others that you choose.
In the Applications Tab:
- Clean all except cookies in the Firefox/Mozilla section if you use it.
- Clean all in the Opera section if you use it.
- Clean Sun Java in the Internet Section.
- Clean any others that you choose.
4. Click the "
Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "
OK" and it will scan and clean your system.
7. Click "
exit" when done.
Then please run rkill again. Then update Malwarebytes' Anti-Malware and run a full scan with it. Fix anything found and then post the log.
Then using IE, please perform this online scan:
F-Secure Online Scanner Follow the directions in the F-Secure page for proper Installation.
* You may receive an alert on the address bar at this point to install the ActiveX control.
* Click on that alert and then click "
Install ActiveX component".
* Read the license agreement and click "
Accept".
* Click "
Full System Scan" to download the scanning components and begin scan and cleaning.
* When the scan completes, click the "
I want to decide item by item" button.
* For each item found, Select "
Disinfect" and click "
Next".
* When done, click the "
Show Report" button, then copy and paste the entire report into your next reply.
