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[Inactive] Internet explorer keeps saying not responding

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danajogreg:
Hello, just wanted to make sure you received the files I sent per your request. Let me know what else you need.      Thanks

Hoov:
Sorry I did not respond this AM, I got sidetracked and forgot to come back to it.

I was hoping that the event viewer log will tell me more about the exact problem IE was having, but it did not. So lets try resetting IE.

1.  Exit all programs, including Internet Explorer (if it is running).
2. Go to the control panel.
3. Open the internet options control panel.
4. The Internet Options dialog box appears.
5. Click the Advanced tab.
6. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
7. Click to select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
8. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
9. Start Internet Explorer again.

If IE still has a problem, give me a list of the addons you have installed in IE including all the toolbars.

danajogreg:
No problem take your time I appreciate any help you can give me!  I did the reset IE thing and then looked under tools for add-ons here is what I found this is under the choice "all add ons"

Name                Shockwave Flash Object
Publisher           Adobe Systems Incorporated
Status              Enabled

Name                Adobe PDF Link Helper
Publisher           Adobe Systems, Incorporated
Status              Disabled
Load time           (0.13 s)
Navigation time     (0.01 s)

Name                McAfee SiteAdvisor BHO
Publisher           McAfee, Inc.
Status              Disabled
Load time           (0.07 s)
Navigation time     (0.00 s)

Name                scriptproxy
Publisher           McAfee, Inc.
Status              Disabled
Load time           (0.34 s)
Navigation time     (0.00 s)

Name                McAfee Phishing Filter
Publisher           McAfee, Inc.
Status              Disabled
Load time           (0.25 s)

Name                McAfee SiteAdvisor Toolbar
Publisher           McAfee, Inc.
Status              Disabled
Load time           (0.70 s)
Navigation time     (0.44 s)

Name                Research
Publisher           Microsoft Corporation
Status              Disabled

Name                Windows Live ID Sign-in Helper
Publisher           Microsoft Corporation
Status              Disabled
Load time           (0.07 s)
Navigation time     (0.00 s)

Name                Microsoft Silverlight
Publisher           Microsoft Corporation
Status              Enabled

Name                Discuss
Publisher           Not Available
Status              Disabled

Name                Research
Publisher           Not Available
Status              Enabled

Name                Send to OneNote
Publisher           Not Available
Status              Enabled

Name                Blog This in Windows Live Writer
Publisher           Not Available
Status              Enabled

Name                Click to call with Skype
Publisher           Skype Technologies SA
Status              Disabled

Name                Skype Browser Helper
Publisher           Skype Technologies SA
Status              Disabled
Load time           (0.50 s)
Navigation time     (0.04 s)

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java(tm) Plug-In 2 SSV Helper
Publisher           Sun Microsystems, Inc.
Status              Disabled
Load time           (0.57 s)

Name                Java(tm) Plug-In SSV Helper
Publisher           Sun Microsystems, Inc.
Status              Disabled

*********also under that same tools menu manage add ons I selected "Run without permission"  and this is what was shown

Name                Shockwave Flash Object
Publisher           Adobe Systems Incorporated
Status              Enabled

Name                Adobe PDF Reader
Publisher           Adobe Systems, Incorporated
Status              Enabled

Name                QuickTime Object
Publisher           Apple Inc.
Status              Enabled

Name                QuickTime Object
Publisher           Apple Inc.
Status              Enabled

Name                Behavior Object
Publisher           Apple Inc.
Status              Enabled

Name                iTunesDetector Class
Publisher           Apple Inc.
Status              Enabled

Name                McAfee Virtual Technician
Publisher           McAfee, Inc.
Status              Enabled

Name                Microsoft Office Template and Media Control
Publisher           Microsoft Corporation
Status              Enabled

Name                STSUpld UploadCtl Class
Publisher           Microsoft Corporation
Status              Enabled

Name                InformationCardSigninHelper Class
Publisher           Microsoft Corporation
Status              Enabled

Name                XML DOM Document
Publisher           Microsoft Corporation
Status              Enabled

Name                XSL Template
Publisher           Microsoft Corporation
Status              Enabled

Name                HtmlDlgSafeHelper Class
Publisher           Microsoft Corporation
Status              Enabled

Name                Tabular Data Control
Publisher           Microsoft Corporation
Status              Enabled

Name                XML Schema Cache
Publisher           Microsoft Corporation
Status              Enabled

Name                oleprn Class
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint Spreadsheet Launcher
Publisher           Microsoft Corporation
Status              Enabled

Name                DSPrintQueue Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OleSNMP Class
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint Export Database Launcher
Publisher           Microsoft Corporation
Status              Enabled

Name                Microsoft Shell UI Helper
Publisher           Microsoft Corporation
Status              Enabled

Name                OleCvt Class
Publisher           Microsoft Corporation
Status              Enabled

Name                Microsoft Office List 12.0
Publisher           Microsoft Corporation
Status              Enabled

Name                Windows Media Player
Publisher           Microsoft Corporation
Status              Enabled

Name                Windows Media Services DRM Storage object
Publisher           Microsoft Corporation
Status              Enabled

Name                X509 Enrollment WebClassFactory
Publisher           Microsoft Corporation
Status              Enabled

Name                X509 Machine Enrollment Factory
Publisher           Microsoft Corporation
Status              Enabled

Name                XML DOM Document 6.0
Publisher           Microsoft Corporation
Status              Enabled

Name                Free Threaded XML DOM Document 6.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XML Schema Cache 6.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XSL Template 6.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XML HTTP 6.0
Publisher           Microsoft Corporation
Status              Enabled

Name                Registration Control
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint OpenDocuments Class
Publisher           Microsoft Corporation
Status              Enabled

Name                prturl Class
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint OpenDocuments Class
Publisher           Microsoft Corporation
Status              Enabled

Name                RMGetLicense Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSClientEventSubscription Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSClientMiscApis Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSClientCommentThread Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSClientComment Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSBrowserUI Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWS Post Data
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint Spreadsheet Launcher
Publisher           Microsoft Corporation
Status              Enabled

Name                Web Discussions
Publisher           Microsoft Corporation
Status              Enabled

Name                Web Discussions
Publisher           Microsoft Corporation
Status              Enabled

Name                Web Discussions
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSDiscussionServers Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSClientCollaboration Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OSE.Discussion
Publisher           Microsoft Corporation
Status              Enabled

Name                OSE.Discussions
Publisher           Microsoft Corporation
Status              Enabled

Name                OSE.DiscussionServer
Publisher           Microsoft Corporation
Status              Enabled

Name                OSE.DiscussionServers
Publisher           Microsoft Corporation
Status              Enabled

Name                OSE Global Class
Publisher           Microsoft Corporation
Status              Enabled

Name                OWSDiscussionBar Class
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint OpenDocuments Class
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint Stssync Handler
Publisher           Microsoft Corporation
Status              Enabled

Name                SharePoint Stssync Handler
Publisher           Microsoft Corporation
Status              Enabled

Name                OleInstall Class
Publisher           Microsoft Corporation
Status              Enabled

Name                Microsoft Office 12 Authorization Control
Publisher           Microsoft Corporation
Status              Enabled

Name                STSUpld CopyCtl Class
Publisher           Microsoft Corporation
Status              Enabled

Name                Windows Live Mesh ActiveX control for remote connections
Publisher           Microsoft Corporation
Status              Enabled

Name                Windows Live ID Sign-in Control
Publisher           Microsoft Corporation
Status              Enabled

Name                Microsoft Silverlight
Publisher           Microsoft Corporation
Status              Enabled

Name                OISClientLauncher Class
Publisher           Microsoft Corporation
Status              Enabled

Name                PersonalSite Class
Publisher           Microsoft Corporation
Status              Enabled

Name                Scripting.Dictionary
Publisher           Microsoft Corporation
Status              Enabled

Name                XML DOM Document 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                Free Threaded XML DOM Document 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XML Schema Cache 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XML HTTP 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XSL Template 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                XML Data Source Object 3.0
Publisher           Microsoft Corporation
Status              Enabled

Name                Free Threaded XML DOM Document
Publisher           Microsoft Corporation
Status              Enabled

Name                XML Data Source Object
Publisher           Microsoft Corporation
Status              Enabled

Name                Discuss
Publisher           Not Available
Status              Disabled

Name                isInstalled Class
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java(tm) Plug-In SSV Helper
Publisher           Sun Microsystems, Inc.
Status              Disabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Java Plug-in 1.6.0_30
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                Deployment Toolkit
Publisher           Sun Microsystems, Inc.
Status              Enabled

Name                CRLPNUpld Object
Publisher           Visan Industries
Status              Enabled

Name                CFXEngine Object
Publisher           Visan Industries
Status              Enabled

Name                CCMan Object
Publisher           Visan Industries
Status              Enabled

After I did the reset as directed I opened an IE tab and put in my home page (MSN) and then tried to navigate to a news article and a grey windoe opened as it did previously and said "Internet explorer has stopped responding"  then it closes and reopens and a window says "a problem with the webpage caused internet explorer to close"  This is the same thing that had been happening. Should I use a different way of browsing instead of IE?  I read on the pinned topics that Firefox is better?   Just wondering.  Hope your having a nice weekend.   Thanks again for your assistance.

Hoov:
I personally like Firefox better than IE, but you need to keep IE usable as you will occasionally need it. When you go to all addons go ahead and disable all of them on the first section. Don't go into the Run without permission section. See if that allows IE to be able to browse.


Please run ccleaner to remove temporary files from your system, and to improve the scanning time of the other scans we may be running. Then please run Malwarebytes' Anti-Malware to check for malware. Both sets of instructions are below

1.Download and scan with CCleaner
When you get to the website, there is a dark grey box on the left side with two tabs along the top. Inside this Dark Grey box is a light grey box. Below that light grey box is where the download links are at. The pay amount is for paid support.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
3. Then select the items you wish to clean up.
In the Windows Tab:

[*] Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
[*] Clean all the entries in the "Windows Explorer" section.
[*] Clean all entries in the "System" section.
[*] Clean all entries in the "Advanced" section.
[*] Clean any others that you choose.
[/list]

In the Applications Tab: 
[*] Clean all except cookies in the Firefox/Mozilla section if you use it.
[*] Clean all in the Opera section if you use it.
[*] Clean Sun Java in the Internet Section.
[*] Clean any others that you choose. [/list]

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.[*]Make sure you are connected to the Internet.
[*]Double-click on mbam-setup.exe to install the application.
[*]When the installation begins, follow the prompts and do not make any changes to default settings.
[*]When installation has finished, make sure you leave both of these checked:[*]Update Malwarebytes' Anti-Malware
[*]Launch Malwarebytes' Anti-Malware[/list]
[*]Then click Finish.[/list]MBAM will automatically start and you will be asked to update the program before performing a scan.[*]If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
[*]If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.[/list]On the Scanner tab:[*]Make sure the "Perform Quick Scan" option is selected.
[*]Then click on the Scan button.
[*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
[*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
[*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
[*]Click OK to close the message box and continue with the removal process.[/list]Back at the main Scanner screen:[*]Click on the Show Results button to see a list of any malware that was found.
[*]Make sure that everything is checked, and click Remove Selected.
[*]When removal is completed, a log report will open in Notepad.
[*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
[*]Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
[*]Exit MBAM when done.[/list]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

danajogreg:
Hi Hoov,    sorry for my delay in responding, sometimes life gets in the way  :m     I did as directed in the last post ran the CCleaner and Malawarebytes.  Here is the log I couldn't get to the removal portion because after the scan nothing was detected.     That's a good thing I guess : )     Let me know if this old machine is just being persnickety or if I should continue on with more steps.


Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.17.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
dana :: DANA-PC [administrator]

Protection: Enabled

1/17/2012 12:56:28 PM
mbam-log-2012-01-17 (12-56-28).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 174960
Time elapsed: 6 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

I hope your having a great start to your week!   Thanks again, Dana

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